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Harrell & Harrell P.A.

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Topic

Client Intake Experience

12.5% positive

Across 500 reviews of Harrell & Harrell P.A. in Jacksonville, FL, client intake experience appears in 8 reviews (12.5% positive), from 2012-10-25 through 2026-05-27.


Key findings

  • Client Intake Experience mentioned in 8 of 500 reviews (1.6%)

  • 25% of Client Intake Experience reviews are 4 or 5 stars

  • Average rating in Client Intake Experience reviews: 2.1★

Aspects most discussed in these reviews

  • Communication & Updates

    88%7 mentions
  • Professionalism & Conduct

    63%5 mentions
  • Courtesy & Friendliness

    38%3 mentions
  • Responsiveness & Speed

    38%3 mentions
  • Technical Knowledge & Expertise

    13%1 mention
  • Problem Resolution & Effectiveness

    13%1 mention

Reviews mentioning client intake experience

June 20, 2025

Pam Olson

Do waste your time calling them , they only do personal slip and fall cases .

May 1, 2025

The Zen Institute for Higher Learning

The person interviewing my case prior to speaking to a lawyer had me so traumatized that Ive decided to go with another firm.

October 10, 2024

Julie Close

Horrible take department. Representative would t allow me to finish my sentences. Could not get opinion from attorney because their intake department was extremely disrespectful.

March 24, 2023

Amanda Cahall Lewis

I made a call and spoke to Finn who said someone would call me back and 2 weeks later I had to call back for him to state they could not handle a nursing home neglect matter. He said he left a message which was false no one called. He provided no explanation nor apology. Not impressed with the handling of potential client calls. Not at all like their advertising.

June 18, 2020

Marco Mejia

I saw on tv their comercial about the service that they provide for people that has been in car accident i call them they where very professional on aswering my Stacie was the person who aswer my question where was super nice n professional on mine case she know was she was talking about events they couldn't help she advice me to what todo n said if u have anymore questions please call us back i will definitely will call them for them to help any body with there case thanks u stacie for your your help keep up the great service .marco mejia

Response from owner

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

June 19, 2020

January 23, 2020

Mark L

Referred us to another firm based on the initial phone call. Never met with us.

Response from owner

Mark, we're sorry that you were dissatisfied with our referral. We have all of our clients' best interests at heart, so if there's anything we can do to improve your experience, please let us know by emailing mail@harrellandharrell.com.

January 23, 2020

October 14, 2019

John Gabriel

They didnt want to take my case. But then i found out they have so many people calling for their services, they cannot possibly take every single one. Good firm.

Response from owner

Thank you for the 5-star review, John.

October 17, 2019

April 15, 2018

Cicely Specht

i have a serious rare brain disorder and was injured at a store, i said what happened over live chat, i was then called my representative loraleigh /loralee and i dont mind being referred to another attorney but the laughing while it was said cuz of the circumstances pertaining to my case was uncalled for, you Madam are very rude, if you have employees like this they are letting cases get away, and leaving seriously injured clients very disrespected

Response from owner

We are sorry to hear that you felt like your initial contact with Harrell and Harrell was not positive. Feel free to reach out to the office at 904-251-1111 and ask to speak to an intake officer if you would like to discuss your situation further.

April 23, 2018