Jacksonville, FL
What customers say about Harrell & Harrell P.A.
Harrell & Harrell P.A., a personal injury law firm in Jacksonville, FL, has accumulated 500 reviews spanning from October 2012 through May 2026, with an overall positive sentiment rate of 89.4% and a sentiment score of 0.74. The firm's reviews reflect a broadly favorable client experience across most measured dimensions, though several specific concerns merit attention.
Professionalism and conduct is the most frequently mentioned aspect, cited in 420 reviews with a 93.1% positive rate. Courtesy and friendliness scores the highest positivity among high-volume aspects at 96% across 199 mentions, while technical knowledge and expertise leads all categories at 98.6% positive from 70 mentions. Communication and updates, mentioned in 326 reviews, registers 87.7% positive, and problem resolution and effectiveness sits at 87.4% positive across 199 mentions. Responsiveness and speed, cited 148 times, earns 83.8% approval.
A notable concern is pricing and value, which registers only 25% positive across 8 mentions — a pattern that, while based on limited volume, signals dissatisfaction among clients who commented on costs or fee arrangements. Additionally, the topic of client intake experience shows just 12.5% positivity across 8 reviews, and communication complaints appear in 6 reviews with 0% positive sentiment, pointing to isolated but consistent friction points around initial contact and ongoing case updates for some clients. Case management complaints, drawn from 11 reviews, also show 0% positivity.
“The experience and communicating and working with Harrell And Harrell has been a great asset to me and my family. I appreciate all that was done for me and on my behalf. I would certainly use or recommend them to anyone.”
On the positive side, case outcomes and settlements score 97% positive across 99 reviews, personal injury and accident cases reach 97.7% positive from 177 reviews, and legal representation and advocacy earns 96.6% approval from 116 reviews. The overall client experience topic, representing the largest single cluster at 262 reviews, is 95.8% positive.
The firm's top-mentioned staff members — all carrying perfect average ratings — include Adam (32 mentions), Amy (25 mentions), Lauralee and Brenda (24 mentions each), and Kelly (22 mentions). Personal injury representation is the dominant service category, appearing in 193 reviews at 91.2% positive, followed by personal injury claims (45 mentions, 97.8% positive) and general legal representation (38 mentions, 97.4% positive). Review volume and sentiment have remained stable over time, suggesting a consistent service profile without marked recent improvement or decline.
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