# Customer Review Insights — Harrell & Harrell P.A. Generated 2026-06-01 from 500 verified reviews (2012-10-25 – 2026-05-27). ## Summary Harrell & Harrell P.A., a personal injury law firm in Jacksonville, FL, has accumulated 500 reviews spanning from October 2012 through May 2026, with an overall positive sentiment rate of 89.4% and a sentiment score of 0.74. The firm's reviews reflect a broadly favorable client experience across most measured dimensions, though several specific concerns merit attention. Professionalism and conduct is the most frequently mentioned aspect, cited in 420 reviews with a 93.1% positive rate. Courtesy and friendliness scores the highest positivity among high-volume aspects at 96% across 199 mentions, while technical knowledge and expertise leads all categories at 98.6% positive from 70 mentions. Communication and updates, mentioned in 326 reviews, registers 87.7% positive, and problem resolution and effectiveness sits at 87.4% positive across 199 mentions. Responsiveness and speed, cited 148 times, earns 83.8% approval. A notable concern is pricing and value, which registers only 25% positive across 8 mentions — a pattern that, while based on limited volume, signals dissatisfaction among clients who commented on costs or fee arrangements. Additionally, the topic of client intake experience shows just 12.5% positivity across 8 reviews, and communication complaints appear in 6 reviews with 0% positive sentiment, pointing to isolated but consistent friction points around initial contact and ongoing case updates for some clients. Case management complaints, drawn from 11 reviews, also show 0% positivity. On the positive side, case outcomes and settlements score 97% positive across 99 reviews, personal injury and accident cases reach 97.7% positive from 177 reviews, and legal representation and advocacy earns 96.6% approval from 116 reviews. The overall client experience topic, representing the largest single cluster at 262 reviews, is 95.8% positive. The firm's top-mentioned staff members — all carrying perfect average ratings — include Adam (32 mentions), Amy (25 mentions), Lauralee and Brenda (24 mentions each), and Kelly (22 mentions). Personal injury representation is the dominant service category, appearing in 193 reviews at 91.2% positive, followed by personal injury claims (45 mentions, 97.8% positive) and general legal representation (38 mentions, 97.4% positive). Review volume and sentiment have remained stable over time, suggesting a consistent service profile without marked recent improvement or decline. ## Overall Sentiment - Positive: 89.4% - Neutral: 0.8% - Negative: 9.8% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 420 of 500 reviews (84%) - Positive: 93.1% (391 of 420) - Top phrases: "very professional", "Good firm.", "The A-Team!!" ### Communication & Updates - Mentions: 326 of 500 reviews (65.2%) - Positive: 87.7% (286 of 326) - Top phrases: "were very sincere", "Great communication.", "Great communications" ### Problem Resolution & Effectiveness - Mentions: 199 of 500 reviews (39.8%) - Positive: 87.4% (174 of 199) - Top phrases: "they caved in", "smooth process", "great outcome!" ### Courtesy & Friendliness - Mentions: 199 of 500 reviews (39.8%) - Positive: 96% (191 of 199) - Top phrases: "kind", "Caring.", "for caring" ### Responsiveness & Speed - Mentions: 148 of 500 reviews (29.6%) - Positive: 83.8% (124 of 148) - Top phrases: "prompt response", "ready to assist", "very repsonsive" ### Technical Knowledge & Expertise - Mentions: 70 of 500 reviews (14%) - Positive: 98.6% (69 of 70) - Top phrases: "good lawyers", "knowledgeable", "very competent" ### Punctuality & On-Time Service - Mentions: 10 of 500 reviews (2%) - Positive: 90% (9 of 10) - Top phrases: "timely manner", "They are prompt", "very professional and prompt" ### Pricing & Value - Mentions: 8 of 500 reviews (1.6%) - Positive: 25% (2 of 8) - Top phrases: "they still want the 33%", "I only got like 4 thousand while Harrell & Harrell got 6,666", "I ended up paying a lot more than I should have because of there neglect" ### Scheduling & Booking Ease - Mentions: 2 of 500 reviews (0.4%) - Positive: 100% (2 of 2) - Top phrases: "They set up all of my medical appointments", "They took the time to meet us at a location that was close to our house so we didn't have to drive through horrible traffic" ### Cleanliness & Tidiness - Mentions: 1 of 500 reviews (0.2%) - Positive: 100% (1 of 1) - Top phrases: "their office is beautiful and well run" ## Top Employees ### Adam - Mentioned in 32 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Amy - Mentioned in 25 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lauralee - Mentioned in 24 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brenda - Mentioned in 24 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kelly - Mentioned in 22 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Patty - Mentioned in 22 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nancy - Mentioned in 21 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### David - Mentioned in 20 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rosanna - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Julissa - Mentioned in 16 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Renee - Mentioned in 14 reviews - Average rating when mentioned: 4.60 - Sentiment: 85.7% positive ### Nicole - Mentioned in 14 reviews - Average rating when mentioned: 4.40 - Sentiment: 85.7% positive ### Julie - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Holly - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Greg - Mentioned in 9 reviews - Average rating when mentioned: 4.60 - Sentiment: 88.9% positive ### Kim - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Black - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Holt - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Frank - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Haleigh - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Pam - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Shayna - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Billie - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jessica - Mentioned in 7 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Allison - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Laura - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nick - Mentioned in 7 reviews - Average rating when mentioned: 4.70 - Sentiment: 85.7% positive ### Scout - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Carmen - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Bj - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rachel - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gregory - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rose - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joan - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Katie - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Stephanie - Mentioned in 4 reviews - Average rating when mentioned: 4.30 - Sentiment: 75% positive ### Latisha - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tiffany - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Estonna - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Morgan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lisa - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jamie - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Diane - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Personal Injury Representation - Mentioned in 193 reviews - Sentiment: 91.2% positive ### Personal Injury Claim - Mentioned in 45 reviews - Sentiment: 97.8% positive ### Legal Representation - Mentioned in 38 reviews - Sentiment: 97.4% positive ### Legal Services - Mentioned in 35 reviews - Sentiment: 91.4% positive ### Personal Injury - Mentioned in 33 reviews - Sentiment: 87.9% positive ### Personal Injury Settlement - Mentioned in 28 reviews - Sentiment: 92.9% positive ### Personal Injury Case - Mentioned in 21 reviews - Sentiment: 85.7% positive ### Auto Accident Claim - Mentioned in 16 reviews - Sentiment: 100% positive ### Personal Injury Case Management - Mentioned in 14 reviews - Sentiment: 92.9% positive ### Car Accident Claim - Mentioned in 11 reviews - Sentiment: 90.9% positive ### Settlement Negotiation - Mentioned in 6 reviews - Sentiment: 83.3% positive ### Personal Injury Lawsuit - Mentioned in 6 reviews - Sentiment: 100% positive ### Personal Injury Case Representation - Mentioned in 6 reviews - Sentiment: 100% positive ### Insurance Negotiation - Mentioned in 6 reviews - Sentiment: 100% positive ### Case Management - Mentioned in 6 reviews - Sentiment: 100% positive ### Auto Accident Representation - Mentioned in 5 reviews - Sentiment: 100% positive ### Legal Consultation - Mentioned in 5 reviews - Sentiment: 100% positive ### Workers Compensation - Mentioned in 5 reviews - Sentiment: 60% positive ### Case Evaluation - Mentioned in 4 reviews - Sentiment: 25% positive ### Accident Claim - Mentioned in 4 reviews - Sentiment: 100% positive ### Insurance Settlement - Mentioned in 4 reviews - Sentiment: 75% positive ### Car Accident Settlement - Mentioned in 4 reviews - Sentiment: 75% positive ### Legal Counsel - Mentioned in 4 reviews - Sentiment: 100% positive ### Medical Referral - Mentioned in 4 reviews - Sentiment: 75% positive ### Personal Injury Litigation - Mentioned in 3 reviews - Sentiment: 100% positive ### Medical Care Coordination - Mentioned in 3 reviews - Sentiment: 100% positive ### Initial Consultation - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Car Accident Case - Mentioned in 3 reviews - Sentiment: 100% positive ### Car Accident Representation - Mentioned in 3 reviews - Sentiment: 100% positive ### Auto Accident Case - Mentioned in 3 reviews - Sentiment: 100% positive ### Insurance Dispute - Mentioned in 3 reviews - Sentiment: 100% positive ### Legal Referral - Mentioned in 3 reviews - Sentiment: 100% positive ### Paralegal Services - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Accident Compensation - Mentioned in 2 reviews - Sentiment: 100% positive ### Legal Guidance - Mentioned in 2 reviews - Sentiment: 100% positive ### Accident Case - Mentioned in 2 reviews - Sentiment: 100% positive ### Personal Injury Legal Services - Mentioned in 2 reviews - Sentiment: 100% positive ### Slip And Fall - Mentioned in 2 reviews - Sentiment: 50% positive ### Auto Accident Personal Injury - Mentioned in 2 reviews - Sentiment: 100% positive ### Case Negotiation - Mentioned in 2 reviews - Sentiment: 100% positive ### Accident Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Litigation - Mentioned in 2 reviews - Sentiment: 100% positive ### Accident Attorney - Mentioned in 2 reviews - Sentiment: 100% positive ### Trial Representation - Mentioned in 2 reviews - Sentiment: 50% positive ### Injury Settlement - Mentioned in 2 reviews - Sentiment: 100% positive ### Bicycle Accident Settlement - Mentioned in 2 reviews - Sentiment: 100% positive ### Personal Injury Legal Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Case Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Personal Injury Consultation - Mentioned in 2 reviews - Sentiment: 50% positive ## Topics ### Overall Client Experience - Overall Client Experience mentioned in 262 of 500 reviews (52.4%) - 95.8% of Overall Client Experience reviews are 4 or 5 stars - Average rating in Overall Client Experience reviews: 4.8★ ### Personal Injury & Accident Cases - Personal Injury & Accident Cases mentioned in 177 of 500 reviews (35.4%) - 97.7% of Personal Injury & Accident Cases reviews are 4 or 5 stars - Average rating in Personal Injury & Accident Cases reviews: 4.9★ ### Staff & Team Quality - Staff & Team Quality mentioned in 151 of 500 reviews (30.2%) - 96% of Staff & Team Quality reviews are 4 or 5 stars - Average rating in Staff & Team Quality reviews: 4.8★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 128 of 500 reviews (25.6%) - 89.1% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 4.6★ ### Legal Representation & Advocacy - Legal Representation & Advocacy mentioned in 116 of 500 reviews (23.2%) - 96.6% of Legal Representation & Advocacy reviews are 4 or 5 stars - Average rating in Legal Representation & Advocacy reviews: 4.8★ ### Case Outcomes & Settlements - Case Outcomes & Settlements mentioned in 99 of 500 reviews (19.8%) - 97% of Case Outcomes & Settlements reviews are 4 or 5 stars - Average rating in Case Outcomes & Settlements reviews: 4.9★ ### Case Management & Handling - Case Management & Handling mentioned in 51 of 500 reviews (10.2%) - 98% of Case Management & Handling reviews are 4 or 5 stars - Average rating in Case Management & Handling reviews: 4.9★ ### Recommendations & Referrals - Recommendations & Referrals mentioned in 32 of 500 reviews (6.4%) - 96.9% of Recommendations & Referrals reviews are 4 or 5 stars - Average rating in Recommendations & Referrals reviews: 4.8★ ### Insurance Negotiation & Disputes - Insurance Negotiation & Disputes mentioned in 16 of 500 reviews (3.2%) - 87.5% of Insurance Negotiation & Disputes reviews are 4 or 5 stars - Average rating in Insurance Negotiation & Disputes reviews: 4.5★ ### Case Management Complaints - Case Management Complaints mentioned in 11 of 500 reviews (2.2%) - 0% of Case Management Complaints reviews are 4 or 5 stars - Average rating in Case Management Complaints reviews: 1.2★ ### Workers Compensation & Disability - Workers Compensation & Disability mentioned in 8 of 500 reviews (1.6%) - 75% of Workers Compensation & Disability reviews are 4 or 5 stars - Average rating in Workers Compensation & Disability reviews: 4.1★ ### Client Intake Experience - Client Intake Experience mentioned in 8 of 500 reviews (1.6%) - 25% of Client Intake Experience reviews are 4 or 5 stars - Average rating in Client Intake Experience reviews: 2.1★ ### Communication Complaints - Communication Complaints mentioned in 6 of 500 reviews (1.2%) - 0% of Communication Complaints reviews are 4 or 5 stars - Average rating in Communication Complaints reviews: 1.3★ ## FAQ **Q: Is Harrell & Harrell P.A. professional?** A: Based on 420 reviews mentioning professionalism & conduct, 93.1% report positive experiences. Customers frequently mention "very professional". **Q: Is Harrell & Harrell P.A. good at communicating with customers?** A: Based on 326 reviews mentioning communication & updates, 87.7% report positive experiences. Customers frequently mention "were very sincere". **Q: Is Harrell & Harrell P.A. effective at solving problems?** A: Based on 199 reviews mentioning problem resolution & effectiveness, 87.4% report positive experiences. Customers frequently mention "they caved in". **Q: Is Harrell & Harrell P.A. courteous and friendly?** A: Based on 199 reviews mentioning courtesy & friendliness, 96% report positive experiences. Customers frequently mention "kind". **Q: Is Harrell & Harrell P.A. responsive and quick?** A: Based on 148 reviews mentioning responsiveness & speed, 83.8% report positive experiences. Customers frequently mention "prompt response". **Q: Is Harrell & Harrell P.A. knowledgeable and skilled?** A: Based on 70 reviews mentioning technical knowledge & expertise, 98.6% report positive experiences. Customers frequently mention "good lawyers". **Q: Is Harrell & Harrell P.A. on time for appointments?** A: Based on 10 reviews mentioning punctuality & on-time service, 90% report positive experiences. Customers frequently mention "timely manner". **Q: Does Harrell & Harrell P.A. handle overall client experience?** A: Overall Client Experience appears in 262 of 500 reviews, 95.8% of them positive. **Q: Does Harrell & Harrell P.A. handle personal injury & accident cases?** A: Personal Injury & Accident Cases appears in 177 of 500 reviews, 97.7% of them positive. **Q: Does Harrell & Harrell P.A. handle staff & team quality?** A: Staff & Team Quality appears in 151 of 500 reviews, 96% of them positive. **Q: Does Harrell & Harrell P.A. handle communication & responsiveness?** A: Communication & Responsiveness appears in 128 of 500 reviews, 89.1% of them positive. **Q: Does Harrell & Harrell P.A. handle legal representation & advocacy?** A: Legal Representation & Advocacy appears in 116 of 500 reviews, 96.6% of them positive. **Q: Does Harrell & Harrell P.A. handle case outcomes & settlements?** A: Case Outcomes & Settlements appears in 99 of 500 reviews, 97% of them positive. **Q: Does Harrell & Harrell P.A. handle case management & handling?** A: Case Management & Handling appears in 51 of 500 reviews, 98% of them positive. **Q: Does Harrell & Harrell P.A. handle recommendations & referrals?** A: Recommendations & Referrals appears in 32 of 500 reviews, 93.8% of them positive.