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David Black, paralegal Amy Seamon, and legal assistant Haley Dillard as a compassionate, knowledgeable, and guiding legal team for accident cases.","key_phrases":["dynamic legal team","compassion, patience and knowledge of the law","lead and guide you through the entire litigation process","you will be in great hands"]},"Ci9DQUlRQUNvZENodHljRjlvT25kZmVtSkpTSEYyWTJOT01uRXhSMVJCWkdGRVYzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Black"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client is highly satisfied with Harrell & Harrell's attentive communication, fair treatment, and hard work, specifically praising Mr. Black.","key_phrases":["went the extra mile to keep lines of communication open","treated fairly based on my circumstances","cannot thank them enough for all their hard work","Would recommend 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them to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT25ZNU9VVlJVV3QwUVhad2RWcE1iV2szU214UlpFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim"],"problems":["inadequate-settlement-offer"]},"one_line_summary":"Client is extremely satisfied with Harrell & Harrell's professionalism, communication, and successful outcome in securing a fair settlement.","key_phrases":["extremely happy with their professionalism","didn't settle for less than I deserve","five stars across all"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCT1psWjJNR05OTjNwTFNrWkVVWEZWWmpCNVgyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer praises Harrell & Harrell as a great team that helped her mother 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be"]},"Ci9DQUlRQUNvZENodHljRjlvT25aSVVGbE5WMU5GYzJJMVRUbEhSbEJNUmtkUVJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":["Kelly"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Kelly provided exceptional, timely, and responsive support, answering all questions promptly.","key_phrases":["exceptionally helpful","returned my call in a timely way","answered any question I had on the spot","Very grateful for her help"]},"Ci9DQUlRQUNvZENodHljRjlvT21wbVV6QjBSMFE1WXpNMVYydzRNRGxHUzFVM2RVRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation","slip-and-fall-claim"],"problems":["dropped-as-client-after-4-5-months-with-no-explanation","case-transferred-to-another-law-firm-without-consent","no-resolution-for-slip-and-fall-injury"]},"one_line_summary":"Client was dropped without explanation after 4-5 months and had her case transferred to another firm without her consent.","key_phrases":["no longer represent me with no explanation","sent my information to another law firm without even asking me first","The commercial is bogus","Harrell and Harrell live up to the words that come out of your mouth"]},"Ci9DQUlRQUNvZENodHljRjlvT25sb1dUaDBjVkk1ZVhVNE0xQmtibmhDTjI5emEzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-case","settlement-negotiation"],"problems":["personal-injury-claim-requiring-legal-representation"]},"one_line_summary":"Client praises case manager Lauralee for thorough communication and responsiveness, and commends Harrell & Harrell for maximizing their final settlement.","key_phrases":["very thorough in keeping us informed","responded quickly to any phone calls or emails","received the majority of our final settlement","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2paM2VHdFlaSFZDVTFnemFqWkdYMlJKTFhGWWNuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","communication"],"entities":{"technicians":["Loura"],"services":["personal-injury-representation","accident-law"],"problems":["unexpected-accident"]},"one_line_summary":"Client praises Harrell & Harrell for their around-the-clock availability and outstanding support following an unexpected accident.","key_phrases":["reach someone in person at 2 am","all of my worries they took away","there in my worst times","a God sent blessing"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCdVlYTXllR3RyY1ZVd1dWSlZiR1JoWmxWQmJtYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","problem_resolution","communication","technical_knowledge"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["wrong-name-on-demand-offers","wrong-dates-on-documents","case-details-mixed-up-with-another-case","advised-to-sign-incorrect-documents"]},"one_line_summary":"Client reports serious case mismanagement with incorrect names and dates on demand offers, and feeling dismissed when raising concerns about errors.","key_phrases":["got the wrong name on my demand offers","they kept on advising me to sign it","my injuries and my pain is not worth it","couldn't even get the details right"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0dFZGSnNiV015VW1sbmVUQlpOMVZIVGxseFEyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Vivian expresses gratitude to Rosanna and the staff for their support and help with her case.","key_phrases":["support and help we received","thanks Ms. Rosanna and the rest of the staff","your office on our case"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvM2VYSkhXRjlWUlZadmVIQjJlR2x6TWtKbmRHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["personal-injury-representation","insurance-claims","medical-care-coordination"],"problems":["ongoing-pain-dismissed-by-medical-providers","denied-fair-insurance-compensation","emotional-distress-from-injury"]},"one_line_summary":"Client praises Harrell & Harrell for genuinely listening, navigating the legal and medical process, and securing the compensation the insurance company had hidden in the fine print.","key_phrases":["continually being dismissed and felt as if I wasn't being listened to","From the moment I called Harrell and Harrell I was listened to","fought for all the compensation I was entitled to","it is not cowardice to call an attorney, it is required to protect yourself"]},"Ci9DQUlRQUNvZENodHljRjlvT25SSlluRkpNMUU1YWsxSk1IbHplVUp0UVVSeGJtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"A long-term client since 2001 praises Harrell & Harrell's impeccable communication, professionalism, and pleasant staff, enthusiastically recommending the firm.","key_phrases":["communication is impeccable","pleasant and professional","working with them since 2001","happy to refer anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT21OTk4xcFdOMGN3UVdZeE1USTBNVkk1ZHpGS1ZuYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Kelly","David","Haleigh"],"services":["personal-injury-representation","initial-consultation","legal-guidance"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for exceptional communication, responsiveness, and personalized guidance from attorney David Black and his team throughout the legal process.","key_phrases":["Everything was clearly laid out for me","Phone calls or emails were always promptly answered","went well beyond what I felt the typical law firm would do","became like part of your family thru the process"]},"Ci9DQUlRQUNvZENodHljRjlvT25aNmEzbDZWWFZrUnpRd1JXRktTRmRXWVZCelJtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Julissa"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Brittany praises Attorney Julissa Ali for exceptional professionalism, communication, and results at Harrell & Harrell.","key_phrases":["absolutely amazing","exceptional customer service","smooth process","results-driven legal team"]},"Ci9DQUlRQUNvZENodHljRjlvT21WdFRHaGxaMk42VlhWT1gxRm9RakZ3V0VaS2RGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["unspecified-legal-matter"]},"one_line_summary":"Customer had an excellent experience with Harrell & Harrell, praising their knowledge and support during a difficult time.","key_phrases":["experience was excellent","knowledgeable and helped us","through this difficult time","very happy to have worked with them"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1Mk9HczVTSHBCZVZKdllrWTVXa2xNTTBreU9FRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["legal-case-requiring-representation"]},"one_line_summary":"Client praises Harrell & Harrell for their thoroughness, skill, and integrity in winning their case.","key_phrases":["never missed a step along-the-way","totally won our case","skill and integrity","thankful for their entire staff"]},"Ci9DQUlRQUNvZENodHljRjlvT25CM1dYaHdNRFJSVlZOZmVVOUJhVGhsTkZnMFpWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Kelly"],"services":["personal-injury-case-management"],"problems":["stressful-legal-case-requiring-expert-navigation"]},"one_line_summary":"Client praises attorney Kelly for her expertise, professionalism, and compassionate communication throughout a stressful legal case.","key_phrases":["perfect balance of expertise, professionalism, and genuine compassion","Kelly kept me informed every step of the way","military background trusting they would handle my case","specifically suggest asking for Kelly"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4MWJIbzVkMUoxWWtoaU5XSm1UWFkwZVhGSllWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer praises the firm's service and highly recommends Harrell & Harrell P.A.","key_phrases":["Very great service","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT21OdFNuUnRjMU5OTldKVGFrWTVSRUowVmpKS1JtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Julissa","Shayna"],"services":["accident-case","personal-injury"],"problems":["accident-case-resolution"]},"one_line_summary":"Client praises Harrell & Harrell for exceptional service and outstanding resolution of an accident case, with special recognition of Julissa Ali and Shayna Berndt.","key_phrases":["treated like an important client","every question was answered every fear assuaged","brought my case to an outstanding conclusion","treats you like family"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwaVZGQTVNV0pwU1VaTmFXcEpRWFpMVlU5cmJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rodriguez"],"services":["personal-injury-settlement"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for a stress-free settlement process and gives special recognition to Mrs. Rodriguez for her outstanding work.","key_phrases":["most stress-free settlement process","superb in your duties","gifted me with","special thanks to Mrs Rodriguez"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkSk4yYzROelJDUmtWWldVVkxObE01U2tkek5uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation","auto-accident-claim","insurance-settlement-negotiation"],"problems":["car-accident-injury","insurance-lowball-settlement-offer-from-progressive"]},"one_line_summary":"Client praises Harrell & Harrell for compassionate service, consistent communication, and securing a significantly higher settlement than expected after a car accident.","key_phrases":["wasn't just another case number","fought hard against Progressive insurance","settling for significantly more than I expected","process was way less stressful than I feared"]},"Ci9DQUlRQUNvZENodHljRjlvT21neGNWbEpjbFF3UkhKYVJFMUxkMmgyWmtKMFUzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Kelly"],"services":["personal-injury-case"],"problems":["unspecified-legal-case-requiring-representation"]},"one_line_summary":"Client praises Kelly Zurlo for diligent communication and hard work that led to a successful case outcome.","key_phrases":["keeping me well informed of every step","truly on my side","hard work led to a successful outcome","will contact Kelly again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKTVpGRkNWMUJqY21oMmQzQlhTMDk2VUdSSlNFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Amy"],"services":["legal-representation"],"problems":["navigating-complex-legal-process"]},"one_line_summary":"Client praises Amy Snyder for her exceptional support, positivity, and ability to clearly explain complex legal matters.","key_phrases":["asset to Harrell and Harrell","really positive in my case","law is a web of turns and twists","she untangles the way of the law"]},"Ci9DQUlRQUNvZENodHljRjlvT210YVJHTndTR1ZxYjI5eVVUZHFXa2htUkhWc1RHYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["legal-services"],"problems":["dissatisfaction-with-service-provided"]},"one_line_summary":"The reviewer expresses disappointment with the service they received from Harrell & Harrell P.A.","key_phrases":["Disappointed in service provided"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGYVNIcHZXV1V0Y0RWSlVuVmZNWGwwU1ZkRmVIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for excellent communication and treating clients with personal dignity rather than as case numbers.","key_phrases":["Excellent firm","Great communication","Treats you like a human being, not a number"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxRGMwRk9RbmRKZVVoNE1YWTFRelozZFZSSWNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["David","Haleigh","Amy"],"services":["personal-injury-lawsuit"],"problems":["long-term-injuries-from-march-2022-accident","complicated-personal-injury-case"]},"one_line_summary":"Client praises attorney David Black and his team for their consistent communication, genuine care, and successful resolution of a complex personal injury case.","key_phrases":["kept me updated along the way","genuine in their care of me not just as a client but as a person","my case was complicated and they didn't let that dissuade them","couldn't have made a better choice"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKS05VRk9Za3BNT1VaNE1reG1PVmhTYlVJeFIxRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Dave","Kelly"],"services":["personal-injury-representation"],"problems":["legal-case-requiring-thorough-and-efficient-handling"]},"one_line_summary":"Cameron praises Dave's team and Kelly at Harrell & Harrell for their professionalism, communication, and successful case outcome.","key_phrases":["treated me with care, respect, and professionalism","keeping me updated and making sure I understood every step","went above and beyond","made the entire experience as stress-free as possible"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOcWRGVmhla05RYm5kNlJqRm5la05YZFhGdGNWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell for handling everything professionally and promptly, and plans to return.","key_phrases":["take care of everything","very professional and timely manner","will be using them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWblRHaEpZbk56Y0dwRllsaG1iVjlGVlRKSVFWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["motor-vehicle-accident-claim","personal-injury-representation"],"problems":["motor-vehicle-accident","seeking-compensation"]},"one_line_summary":"Client had a highly positive experience with Harrell & Harrell after a motor vehicle accident, praising the team's professionalism, communication, and successful compensation outcome.","key_phrases":["great experience","professional, caring, and always kept me updated","handled everything efficiently","received the compensation I deserved"]},"Ci9DQUlRQUNvZENodHljRjlvT201RFh6TkhYMmN4V0Roc09ETnlYMGt3VTI5SVJuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Kelley"],"services":["personal-injury-representation"],"problems":["personal-injury-case"]},"one_line_summary":"Client praises Harrell & Harrell, especially staff member Kelley, for compassionate, thorough, and transparent support throughout a personal injury case.","key_phrases":["incredibly compassionate and thorough","made sure I understood every step","truly cared about my well-being","transparency and dedication"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKbWNtd3lVMjlYYkU5bFMycHJWalV5WDBWTlRtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer highly recommends Harrell & Harrell P.A., praising outstanding service, friendly staff, and a smooth process, with special thanks to Kelly Zurlo.","key_phrases":["outstanding service","friendly staff, helpful","smooth process","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxd1MybGpSeTFwY25oeUxVZzRUbkYzZG1OT1ZIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Nancy"],"services":["personal-injury-claim"],"problems":["accident-recovery","personal-injury-case"]},"one_line_summary":"Client praises Nancy at Harrell & Harrell for outstanding communication and personal care throughout his entire personal injury case.","key_phrases":["kept in constant contact","walking me through everything","checked to make sure I was recovering well","like apart of my family"]},"Ci9DQUlRQUNvZENodHljRjlvT200M2FWWmFkR0ZwWlVsWldrcHNkblpyTmpSbmFIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Laura"],"services":["personal-injury-settlement","medical-bills-negotiation"],"problems":["medical-bills-unpaid","needed-settlement-for-injury-case"]},"one_line_summary":"Customer praises Laura Sepulveda for keeping her informed, resolving her medical bills, and securing a great settlement.","key_phrases":["kept me posted and answered all my questions","helped get all my medical bills paid","helped me get a great settlement","highly recommend Harrell & Harrell"]},"Ci9DQUlRQUNvZENodHljRjlvT2psMlJrMWxTRVJxZW05WWRWUkVZV2M0VUZkeVUwRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Tracy","Julie","Amanda"],"services":["personal-injury-representation","case-evaluation"],"problems":["case-rejected-by-other-firms","seeking-justice-for-mother-s-situation","overwhelming-personal-burden"]},"one_line_summary":"After being turned away by other firms, the client found exceptional support and justice at Harrell & Harrell, crediting Tracy, Julie, and Amanda for their responsiveness, professionalism, and compassionate guidance.","key_phrases":["I came in broken and other firms turned me away","level of care and professionalism was top tier","I never felt alone","justice was served for my mom"]},"Ci9DQUlRQUNvZENodHljRjlvT21FeVFuQk9WRTB6UjNwbWREbEpPR1JMTmw5cFdWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Frank"],"services":["personal-injury-case-representation"],"problems":[]},"one_line_summary":"Cecilia is very satisfied with Harrell & Harrell's service and praises Mr. Frank as an excellent lawyer who took care of her case.","key_phrases":["really took care of my case","Mr. Frank is very good lawyer","very satisfied of there service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOckxYVTFPRko1WjNCck1uSnhlRFF6Y0ZSdE5YYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Bj","Jessica"],"services":["legal-representation"],"problems":[]},"one_line_summary":"BJ and Jessica provided honest, thorough guidance and supported the client through every step of the legal process.","key_phrases":["answered all of my questions","every step of this process","didn't sugar coat anything","knew what to expect at all times"]},"Ci9DQUlRQUNvZENodHljRjlvT21VelJHVlhjSEpWU2tGS2VuaDFWM2hoVVdack9IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-legal-services"],"problems":[]},"one_line_summary":"The reviewer expresses high satisfaction with Harrell & Harrell, praising the caring and supportive people at the firm.","key_phrases":["couldn't have asked for a better experience","so glad I chose","people who care"]},"Ci9DQUlRQUNvZENodHljRjlvT21aMVp6WTJVMDE1YVhNeWN6RmtORXBwZWxKVVgxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation","accident-case-management"],"problems":["accident"]},"one_line_summary":"Client praises attorney Kelly for her responsiveness, clear communication, and professionalism in handling their accident case from day one.","key_phrases":["got on the case right away","kept me informed or timely messages","so clear concise instructions","absolute professional courteous and empathetic service"]},"Ci9DQUlRQUNvZENodHljRjlvT25sWk5XbG1Wa1YxUzJGV1VVWTBaMWhWZW14dFpVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Alan"],"services":["legal-representation","court-representation"],"problems":[]},"one_line_summary":"Reviewer highly praises attorney Alan Pickert for his skill and professionalism in handling their court case.","key_phrases":["absolutely the best attorney in the Jax area","handled our case with skill and professionalism","highly recommend him to anyone needing representation in court"]},"Ci9DQUlRQUNvZENodHljRjlvT200M1VIWmpkRk56T1dSZmJXdDBObFJKZEMxdWNsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["insurance-claim-navigation","personal-injury-representation"],"problems":["navigating-confusing-insurance-system","stress-during-legal-process"]},"one_line_summary":"Client is extremely grateful for Harrell & Harrell's compassionate guidance through the insurance process during a stressful time.","key_phrases":["navigate the confusing insurance system","took so much off my hands","truly put me at ease","compassion and professionalism made all the difference"]},"Ci9DQUlRQUNvZENodHljRjlvT25wbFpESTJPV3BoWWxoRFUxOVdSRTlWVWtWcE5YYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["personal-injury-recovery"]},"one_line_summary":"Client praises Harrell & Harrell for handling everything seamlessly, allowing them to focus on healing without worry.","key_phrases":["no worries","helped with it all","allowed me to recuperate and heal","great side by side working relationship"]},"Ci9DQUlRQUNvZENodHljRjlvT2poalNGbHZhMVZYZEdsSGJtTkRNVWN4YkhKNVVuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises the paralegal and attorney for outstanding performance, consistent communication, and friendly staff, highly recommending Harrell & Harrell over any other firm.","key_phrases":["Outstanding Performance from our paralegal and attorney","Kept us informed every step of the process","Nice, friendly, staff","Couldn't be happier we chose Harrell & Harrell"]},"Ci9DQUlRQUNvZENodHljRjlvT21FNFVuaGxWbFpNVlhKUmNUWnBSMmRvUXpnMFRVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["legal-consultation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell as exceptional, highlighting their knowledgeable staff and easy working relationship.","key_phrases":["exceptional at what they do","all the answers to my questions","very easy to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT25oYWRtSnROR1ZUY2todU5VTXlTMWs1UjBwSldHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation","insurance-negotiation","medicare-coordination","case-management"],"problems":["serious-car-accident","injuries","medical-bills","insurance-issues"]},"one_line_summary":"After a serious car accident, the client felt fully supported by Harrell & Harrell's professional and compassionate team throughout her recovery and case resolution.","key_phrases":["felt heard and supported","guided me step by step","focus on recovery knowing my case was in good hands","attorney who truly cares"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKclgxQmliVFJPVjIwMGNHTk5XbkZuWjJacVJFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["David"],"services":["personal-injury","car-accident-claim"],"problems":["car-accident-injuries","two-separate-car-accidents"]},"one_line_summary":"Client won both car accident cases represented by Harrell & Harrell, praising David Black and his team as exceptional.","key_phrases":["represented me and won","David Black and his team where exceptional","Words can not express the gratitude","both times"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZdGJqbE9ObXBYZUVaS05sTnhVMDVFYzFwWlJGRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["no-tip-on-large-catering-order"]},"one_line_summary":"A reviewer criticizes the lawyers at Harrell & Harrell for ordering over $600 worth of catered food and leaving no tip.","key_phrases":["order over $600 worth of food with 0 tip","catered and set up","broke lawyers","cannot expect anything from these lawyers"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxaU9VTTBTMk5mWVVjNWFEVjRXREpmVTJNME1IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer highly recommends Harrell & Harrell for their thorough and professional service.","key_phrases":["great job","very thorough and professional","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xab1dteEtRak5LVDFFMExYZE9WRjlhTVhVeWRYYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Nick","Scout"],"services":["personal-injury-representation","minor-child-advocacy"],"problems":["personal-injury-case-involving-minor-son","family-legal-dispute-requiring-court-testimony"]},"one_line_summary":"Melissa Morgan praises Nick Lake and Scout Goode for their exceptional professionalism, compassionate care, and dedicated advocacy for her family during a difficult legal matter.","key_phrases":["not enough stars in the sky","listening to every concern and fear","You are not just another case","protecting and fighting for us"]},"Ci9DQUlRQUNvZENodHljRjlvT25OMGNYRjZObkpRUlRSU01HSmlVamQzVDFSeFlYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-settlement","accident-claim"],"problems":["surgery-resulting-from-accident","seeking-monetary-settlement"]},"one_line_summary":"Client praises LauraLee for exceptional communication and patience, resulting in a fair monetary settlement following an accident-related surgery.","key_phrases":["taken care of me like Family","exceptional with returning my phone calls","patience of a saint","fair monetary settlement"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVMFJXdG9RbGRyYUZCVk4xUkxibXh0T0VkdGFuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["personal-injury","slip-and-fall"],"problems":["fall-injury"]},"one_line_summary":"Customer had an excellent experience with Harrell & Harrell after a fall injury, praising strong communication and hard work from their lawyer and paralegal.","key_phrases":["excellent experience","Great communications","worked hard for me","would use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT25KblRsbFZjeTFXVERZd1JqaEZORzkyUlRSUmVtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["car-accident-case","personal-injury-representation"],"problems":["wife-seriously-injured-in-car-accident"]},"one_line_summary":"Client sincerely thanks Harrell & Harrell for their dedication, professionalism, and compassion in successfully handling his wife's life-threatening car accident case.","key_phrases":["dedication and hard work on my wife's car accident case","guidance, professionalism, and compassion meant the world to us","helped us find justice in a situation that almost took her life","couldn't have asked for a better advocate"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsVlNscGxWVFZXWlhsRlJXUmlRM2RYTWtNMFRXYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Kelly","Haleigh","Amy","Lilian","Rachel","Stephanie","Patricia","Black","Matt","Mark"],"services":["personal-injury-case-management","legal-representation"],"problems":["first-time-legal-case","navigating-personal-injury-claim"]},"one_line_summary":"A first-time client praises the entire legal team for their outstanding communication, professionalism, and dedication in achieving the best outcome for her case.","key_phrases":["amazing and wonderful experience","took control of my case","always knew what was going on","I would recommend them to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT205a1NXRjFYMGwwVUZWblkzSjNWV3hOVVRKRlNVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell as the best law firm for guiding them through the entire process and delivering an excellent outcome.","key_phrases":["best law firm","walked me through the entire process","excellent outcome"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCRk1HbFljelZsUjFWTFJEVnRUVVpsYkdwRWNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Amy","Samantha","Morgan"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Amy, Samantha, and Morgan for exceptional communication, support, and dedication to achieving the best outcome.","key_phrases":["went above and beyond","keeping me informed","truly fighting for the best outcome","care and support they provided"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZeVRYRkxZV2t3VWt0WVREVm9WbkpXTVRKTU4yYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Renee","Pam","Kim","Lisa","Scout"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Customer praises five staff members for doing an amazing job on their case and says they wouldn't trust anyone else.","key_phrases":["did an amazing job on my case","I wouldn't trust anyone else with my case","Thank you all so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2paNVJITm9ZVmxwU214WmJVTm9UbEJ0YUdkVE9IYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["motorcycle-accident-representation","personal-injury-settlement"],"problems":["motorcycle-accident","over-a-million-dollars-in-medical-bills"]},"one_line_summary":"Adam highly recommends Harrell & Harrell after they quickly took his motorcycle accident case and resolved over a million dollars in bills through settlement.","key_phrases":["got back to me very quickly","very bad motorcycle accident","over a million dollars in bills they took care of it all","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2poSVlYVlhTV2xWVjNGbVFWWmtOSEpuTTFJMWNGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Adam","Brenda"],"services":["personal-injury-claim","car-accident-representation"],"problems":["car-accident","personal-injury"]},"one_line_summary":"Client praises Adam and Brenda for their patience, kindness, and successful legal advocacy following a car accident and injury.","key_phrases":["helped me through a very difficult time with patience and kindness","fought for me","favorable results","Great team of people"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5MFUwdHlPSFJoYkVkSkxYZHhWM0JOWXpOT1gyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Adam"],"services":["personal-injury-settlement"],"problems":["settlement-negotiation"]},"one_line_summary":"Adam and his team worked diligently on the client's settlement while keeping communication clear and easy to understand.","key_phrases":["worked diligently and passionately","kept explanations simple","easy to follow along","towards my settlement"]},"Ci9DQUlRQUNvZENodHljRjlvT25GV2VsbHpaMHBGWVhGQ1ZuSnFUVFp5VjJkcWRIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nancy","Shayna","Julissa"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Customer had an amazing experience with their case, praising team members Nancy Gregg, Shayna Berndt, and Julissa Ali.","key_phrases":["amazing experience","going through my case","Nancy Gregg, Shayna Berndt and Julissa Ali are awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT25sRWNsaE5SakJ0VURKcWMyaDBPSFZuWmtoQ2FFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Lauralee","Gregory"],"services":["auto-accident-personal-injury"],"problems":["car-accident"]},"one_line_summary":"Client praises Harrell & Harrell for outstanding handling of their car accident case, specifically thanking case manager Lauralee Rodriguez and Gregory Schlax.","key_phrases":["best decision I made","very pleased with Harrell & Harrell","awesome job","everyone who was involved with my case"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWamRVNXRVbGxqYTJnMlVrWm9TbGR5V1hGNlJXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Billie"],"services":["truck-accident-settlement","personal-injury-claim"],"problems":["truck-accident","pre-existing-conditions-affecting-settlement-value"]},"one_line_summary":"Attorney Billie Jo Taylor provided honest expectations and fought to secure a settlement exceeding the client's initial projections despite pre-existing conditions.","key_phrases":["did not give me a pie in the sky dollar wise","She fought and we came out getting more than we expected","honest at Harrell and Harrell","help you make a good decision on the outcome of your settlement"]},"Ci9DQUlRQUNvZENodHljRjlvT25Cd01YbHZibUZ2WkVsU1oxa3hVSFV3VEhsNGEzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer praises Harrell & Harrell for highly professional attorneys, friendly staff, and direct effective communication throughout the process.","key_phrases":["highly professional attorneys","friendly and polished staff","direct and effective communication","entire process"]},"Ci9DQUlRQUNvZENodHljRjlvT2tocU5GUkVVazB6TmpWelRYUkNTVEJyT0d4NU9FRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["personal-injury","slip-and-fall"],"problems":["case-type-mismatch"]},"one_line_summary":"Reviewer warns that Harrell & Harrell only handles personal slip and fall cases and discourages others from calling if their case is different.","key_phrases":["Do waste your time calling them","only do personal slip and fall cases"]},"ChZDSUhNMG9nS0VMNmJwZXZtdl9fUlp3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy","technical_knowledge"],"entities":{"technicians":["Julissa","Shayna"],"services":["personal-injury-representation","insurance-settlement","medical-treatment-coordination"],"problems":["accident-injuries","insurance-company-undervaluation","need-for-medical-treatment"]},"one_line_summary":"Attorney Julissa and assistant Shayna guided the client through their first accident case, securing maximum compensation and finding the best medical treatment while treating them with genuine care.","key_phrases":["hand-held me through the whole time","got me the max compensation","fought for me the whole time and never backed down","treat you like a person and take what you say seriously"]},"ChdDSUhNMG9nS0VLYThxcUR3bVpfbjdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":["personal-injury-claims","legal-representation"],"problems":[]},"one_line_summary":"The reviewer and their family highly recommend Harrell & Harrell for personal injury claims, praising their promptness, honesty, and professionalism.","key_phrases":["best legal representation","personal injury claims","prompt, honest and professional","we recommend them to anyone"]},"ChZDSUhNMG9nS0VOMk9odUNCOFpyM1FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Matt","Rachel","Lillian"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for their hands-on approach and excellent outcome, specifically thanking team members Matt, Rachel, and Lillian.","key_phrases":["really hands on","best possible outcome","personally thank my team","taking on my case"]},"ChdDSUhNMG9nS0VNYVA3NUN0a3R1dC13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amy"],"services":["personal-injury-representation"],"problems":["accident"]},"one_line_summary":"Janice praises Harrell & Harrell's professional, caring, and friendly team for making her first accident case an easy experience.","key_phrases":["Professional, Caring and Friendly","so easy","forever be a client","Thank you, Amy and Team"]},"ChdDSUhNMG9nS0VJQ0FnTUNZaEp1WHJBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Rosalme","Rosa"],"services":["personal-injury-representation","accident-claim"],"problems":["auto-accident"]},"one_line_summary":"Client praises case manager Rosalme Raymond for exceptional communication and dedication throughout their accident claim process at Harrell & Harrell.","key_phrases":["answered all our questions whenever we had them","always kept us up to date on everything","worked so hard to take on as much as she could","good lawyers Harrell and Harrell is who you are looking for"]},"ChZDSUhNMG9nS0VJQ0FnTUNZNUl2elJnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Joan","Greg","Renee"],"services":["car-accident-settlement","personal-injury-representation"],"problems":["lack-of-communication-and-delayed-responses","dismissive-and-sarcastic-treatment-from-staff","inadequate-settlement-amount","unauthorized-case-handoff-without-explanation","unreturned-calls-and-emails-for-months"]},"one_line_summary":"The reviewer describes nearly a year of ignored calls, dismissive treatment from staff Greg and Joan, and an inadequate settlement after a car accident, strongly advising others against using the firm.","key_phrases":["lack of communication, delayed responses, and dismissiveness","sarcastic remarks like 'I don't know how much more urgent you wanted me to be'","told my case was settled without a proper explanation","I felt like just another number"]},"ChZDSUhNMG9nS0VJQ0FnTUNZeEpYVU53EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["initial-case-interview"],"problems":["traumatizing-intake-interview-experience","client-chose-to-leave-for-another-firm"]},"one_line_summary":"The reviewer was so distressed by the pre-attorney intake interview that they decided to take their case to a different law firm.","key_phrases":["interviewing my case prior to speaking to a lawyer","had me so traumatized","decided to go with another firm"]},"ChZDSUhNMG9nS0VJQ0FnTURvaW9MdmJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Adam"],"services":["case-resolution"],"problems":["unresolved-legal-case"]},"one_line_summary":"Client praises Adam Regar and the team for resolving their case while keeping them informed throughout the process.","key_phrases":["get my case resolved","keep me informed throughout the whole process","cannot thank them enough","highly recommend them"]},"ChRDSUhNMG9nS0VJQ0FnTUR3dHBoRxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Bj"],"services":["car-accident-case","personal-injury"],"problems":["car-accident"]},"one_line_summary":"Client praises Harrell & Harrell and BJ Taylor's team for their professionalism and promptness in handling a car accident case.","key_phrases":["very professional in handling my car accident case","BJ Taylor and her team","very professional and prompt"]},"ChZDSUhNMG9nS0VJQ0FnTURReC1YVlJREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","courtesy","responsiveness","professionalism"],"entities":{"technicians":["Billie","Maria"],"services":["personal-injury-representation"],"problems":["personal-injury"]},"one_line_summary":"Client praises Billie Taylor, Maria, and the Harrell & Harrell team for their relentless dedication, compassionate communication, and family-like support throughout a personal injury case.","key_phrases":["fight tooth and nail for you","make you feel welcome and like family","make sure your health is first","they were there to always make sure I was doing better"]},"ChZDSUhNMG9nS0VJQ0FnTUNRX2FQZ1RREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Laura"],"services":["personal-injury-representation"],"problems":["personal-injury-case"]},"one_line_summary":"Client highly praises Harrell & Harrell and staff member Laura Sepulveda for outstanding service, communication, and professionalism throughout their personal injury case.","key_phrases":["outstanding customer service","made me feel heard and understood","absolutely awesome","kindness, professionalism, and dedication truly stood out"]},"ChdDSUhNMG9nS0VJQ0FnTUNRd2VYbmxRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Black","Haleigh"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Mr. Black and Haleigh for their kindness, helpfulness, and clear communication throughout the entire case.","key_phrases":["amazing throughout the entire thing","always made sure I understood everything","did everything she could to make my experience easier","very friendly every time I went there"]},"ChZDSUhNMG9nS0VJQ0FnTUNRdm9TdEZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Adam","Patty","Brenda"],"services":["personal-injury-representation"],"problems":["personal-injury-claim"]},"one_line_summary":"Bryan Davis highly recommends Harrell & Harrell, praising Adam, Patty, and Brenda for their compassion, communication, and dedication throughout his personal injury case.","key_phrases":["exhausting every possible effort to achieve a favorable outcome","ensuring I was well-informed throughout the entire process","unwavering commitment to my case","highly recommend placing this firm at the top of your list"]},"ChZDSUhNMG9nS0VJQ0FnTURnNjRmMUVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Frank","Holly"],"services":["personal-injury-settlement"],"problems":[]},"one_line_summary":"Customer praises Frank Gaulden and Holly Berrier for their dedication to securing a deserved settlement.","key_phrases":["Great people to work with","sure you get the settlement you deserve","Frank Gaulden and Holly Berrier are the best"]},"ChdDSUhNMG9nS0VJQ0FnTUNnenF2Vy1nRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["auto-accident-case"],"problems":["automobile-wreck"]},"one_line_summary":"Client involved in an automobile wreck praises Harrell & Harrell for handling their case professionally and efficiently.","key_phrases":["automobile wreck","handled our case professionally","quickly as possible","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUNBLTQycGVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Julissa","Sheena"],"services":["automobile-accident-claim","personal-injury-representation"],"problems":["automobile-accident"]},"one_line_summary":"Client praises Julissa and paralegal Sheena for their kind, respectful, and supportive handling of her automobile accident case.","key_phrases":["treated me with dignity and respect","made it easy for me","helped me throughout the process","highly recommend Harrell and Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSURfb2RLSHlRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Adam"],"services":["personal-injury-representation"],"problems":["distance-from-law-firm","out-of-town-client"]},"one_line_summary":"A referred out-of-town client praises Adam and the team at Harrell & Harrell for their accessibility and willingness to accommodate her remote situation.","key_phrases":["working with Adam and the team was a breeze","always available to answer my questions","willing to accommodate the fact that I wasn't local","Great team, willing to do what they can to help you out"]},"ChZDSUhNMG9nS0VJQ0FnSURfNFBUUlVBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses simple but enthusiastic satisfaction with Harrell & Harrell P.A.","key_phrases":["Love it"]},"ChdDSUhNMG9nS0VJQ0FnSUNfbzczcHRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["personal-injury-legal-services"],"problems":[]},"one_line_summary":"The client felt genuinely valued and cared for by Harrell & Harrell.","key_phrases":["made me feel like I really matter","thank you Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUR2LUpIUGFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["accident-related-injuries"]},"one_line_summary":"Client praises Harrell & Harrell for their professionalism, consistent weekly communication, and responsiveness in handling her personal injury case.","key_phrases":["stay in touch on a weekly basis","answer questions as fast as possible","getting through my imaginable pain from accident","will definitely refer more clients"]},"ChdDSUhNMG9nS0VJQ0FnSUR2NU02SWp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Laura"],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer enthusiastically praises working with Laura at Harrell & Harrell.","key_phrases":["Awesome to work with","Laura ROCKS"]},"ChdDSUhNMG9nS0VJQ0FnSUNQamRLOXhRRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Roxanne"],"services":["personal-injury-representation","insurance-settlement"],"problems":["attorney-collected-settlement-check-without-notifying-client","case-closed-without-client-consent","lack-of-communication-about-case-status","alleged-exploitation-of-handicapped-client-with-traumatic-brain-disorder"]},"one_line_summary":"Client alleges attorney Roxanne Wilcox took advantage of a vulnerable client, collected a $10,000 settlement from Progressive without disclosure, and dropped the case when confronted.","key_phrases":["life or death or you're gonna change firms","try to take advantage","case was closed and dropped","collected $10,000 check from progressive and didn't tell the client"]},"ChdDSUhNMG9nS0VJQ0FnSUNQa3Z5ZHJ3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["auto-accident-representation"],"problems":["auto-accident-claim","first-time-legal-experience"]},"one_line_summary":"A first-time client navigating an auto accident case on behalf of his father-in-law praises the entire Harrell & Harrell staff for making the process smooth and providing valuable guidance.","key_phrases":["made the process smooth","offered valuable guidance","so appreciative of the support","never dealt with such a problem"]},"ChZDSUhNMG9nS0VJQ0FnSUNQbE82Ukp3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Kelly"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Ms. Kelly for being knowledgeable, patient, and courteous.","key_phrases":["knowledgeable","patient","courteous with her client"]},"ChZDSUhNMG9nS0VJQ0FnSUQzb2ZPSlF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Allison"],"services":["personal-injury-representation","case-management"],"problems":["personal-injury-case"]},"one_line_summary":"Client praises Allison and the entire H&H team for exceptional responsiveness, advocacy, and client care throughout her personal injury case.","key_phrases":["set the bar with how personal injury law firms should be treating their clients","wonderful and responsive advocate","went above and beyond my expectations","end the year with more peace than it started"]},"ChZDSUhNMG9nS0VJQ0FnSUQzOHZTaExREAE":{"sentiment":"positive","sentiment_score":0.93,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Jalissa","Latisha"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Jalissa and Latisha for their clear communication, responsiveness, and dedication to fighting for her.","key_phrases":["made sure I got clarity","always there to answer each call","always pleasant","had my back and was there to fight for me"]},"ChZDSUhNMG9nS0VJQ0FnSUMzbGZfLWFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Matt","Rachel","Lillian"],"services":["personal-injury"],"problems":[]},"one_line_summary":"Client praises Matt Roach and his team for their responsiveness, communication, and making her feel like a valued partner rather than just a client.","key_phrases":["very responsive when it came to communication","made me feel like a partner of the firm","let you voice your opinions","highly recommend this firm for personal injury"]},"ChZDSUhNMG9nS0VJQ0FnSUMzcnFTbE53EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Frank","Holly"],"services":["personal-injury-settlement","out-of-court-settlement"],"problems":["legal-case-requiring-settlement"]},"one_line_summary":"Frank and Holly secured the maximum settlement without going to court while keeping the client informed throughout the process.","key_phrases":["Frank was amazing","kept us posted on our case","got the max settlement","without having to go to court"]},"ChZDSUhNMG9nS0VJQ0FnSURYa3AzUEpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rose","Maritza"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer highly recommends the firm, praising Rose Raymond and Maritza for being calm, helpful, professional, and caring.","key_phrases":["always calm and helpful","Professional. Caring.","Recommend highly","positive experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNuMjZ6MjBnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell's legal team for good communication.","key_phrases":["Good communication","legal team"]},"ChZDSUhNMG9nS0VJQ0FnSUNYekw2VUdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Nancy"],"services":["personal-injury-representation","auto-accident-claim"],"problems":["rear-end-collision"]},"one_line_summary":"Client praises attorney Nancy Gregg for handling their rear-end collision case with exceptional responsiveness and thoroughness from start to finish.","key_phrases":["wonderful experience","took care of everything from the start","always available and responsive","she is my go to professional"]},"ChZDSUhNMG9nS0VJQ0FnSURuaDVYc0F3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","courtesy","responsiveness"],"entities":{"technicians":[],"services":["intake-consultation"],"problems":["unable-to-complete-sentences-during-intake-call","denied-access-to-attorney-opinion-due-to-disrespectful-intake-staff"]},"one_line_summary":"Customer had a deeply negative experience with the intake department, citing disrespect and being cut off before finishing her sentences.","key_phrases":["horrible intake department","would not allow me to finish my sentences","extremely disrespectful","could not get opinion from attorney"]},"ChdDSUhNMG9nS0VJQ0FnSURucllfenF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Julissa","Shayna","Lauralee"],"services":["personal-injury-representation","case-negotiation"],"problems":[]},"one_line_summary":"Client praises the exceptional teamwork and consistent communication from Attorney Julissa Ali, paralegal Shayna, and Lauralee Rodriguez throughout a smooth legal experience.","key_phrases":["prompt constant communication","upfront information as to expectations","amazing team","smooth experience"]},"ChdDSUhNMG9nS0VJQ0FnSURuc2ZTWHpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Rose for her excellent communication, diligence, and professionalism throughout the legal process.","key_phrases":["excellent service","kept me abreast of everything","due diligence","great person to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURuNHJYTF9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Julissa"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer is highly satisfied with Harrell & Harrell, praising Attorney Julissa Ali and her team for making the legal process seamless.","key_phrases":["happy that I chose Harrell and Harrell","made this process as seamless as possible","Attorney Julissa Ali and her team"]},"ChZDSUhNMG9nS0VJQ0FnSURuaU0zYkJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Rose"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Rose for being informative, passionate, and keeping them well-informed throughout their case.","key_phrases":["excellent, informative and passionate","helped me along the way","always let me know what was going on","very happy with her service and dedication"]},"ChdDSUhNMG9nS0VJQ0FnSUNuLTdHOTFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["David","Haley","Amy"],"services":["personal-injury-claim","settlement-negotiation"],"problems":["injuries-requiring-legal-representation","settlement-assistance"]},"one_line_summary":"David Black, Haley, and Amy successfully helped the client with their injury claim and settlement, earning their future loyalty.","key_phrases":["help we needed with our injuries and settlement","David Black and his team","we will be going back to Harrell and Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSURIa2FLSHZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The client had a very positive experience and would enthusiastically recommend Harrell & Harrell to everyone they know.","key_phrases":["They were awesome","recommend them to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSURIaUlXMU9REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","communication"],"entities":{"technicians":["Nancy"],"services":["legal-services"],"problems":[]},"one_line_summary":"Reviewer praises the friendly, attentive, and prompt service provided by staff member Nancy.","key_phrases":["friendly staff","prompt response","Nancy was attentive and very helpful","5 Stars"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdVkzSE9REAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["legal-consultation"],"problems":[]},"one_line_summary":"The reviewer appreciated the firm's open communication and realistic discussions during their legal consultation.","key_phrases":["open communication","realistic discussion"]},"ChZDSUhNMG9nS0VJQ0FnSUNIaXU2VVR3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["case-document-management"],"problems":["untimely-handling-of-case-documents"]},"one_line_summary":"The reviewer is dissatisfied with the firm's slow and untimely handling of their case documents.","key_phrases":["Case documents","handled in an untimely manner"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NHQtS0Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Nancy"],"services":["personal-injury-representation","car-accident-claim"],"problems":["car-accident"]},"one_line_summary":"McKenzie Richards highly praises attorney Nancy Gregg for her exceptional communication and guidance through a car accident claim.","key_phrases":["extremely communicative and kept us up to date","kept it simple for someone who hasn't been through this process before","correct choice for myself and my boyfriend","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NHVTZ1R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rose"],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer highly praises attorney Miss Rose as wonderful and great.","key_phrases":["Wonderful","Miss Rose is a great attorney"]},"ChZDSUhNMG9nS0VJQ0FnSUM3Z3ZlMU5REAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["legal-case-assistance"],"problems":[]},"one_line_summary":"The client found Harrell & Harrell very helpful with their case and expressed gratitude.","key_phrases":["Very helpful with my case","thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNieTY2MVZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Julie","Julissa"],"services":["personal-injury-representation","car-accident-claim"],"problems":["injured-in-a-car-accident","needed-legal-representation"]},"one_line_summary":"A couple injured in a car accident praise Harrell & Harrell attorneys Julie Harrell and Julissa Ali for their professionalism and thorough client communication throughout the legal process.","key_phrases":["serious, professional representation","always prepared for each event","we always knew what to expect","no surprises"]},"ChdDSUhNMG9nS0VJQ0FnSUNiaTdLYl9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Nicholas had a very positive experience with the entire team at Harrell & Harrell, praising their dedication and support throughout his case.","key_phrases":["extremely thoughtful, supportive, and extremely hard working","definitely have them handle another case","everyone that was involved in my case"]},"ChdDSUhNMG9nS0VJQ0FnSUNiaXRIN3RnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Rosalme"],"services":["personal-injury","accident-representation"],"problems":["accident"]},"one_line_summary":"Client had an outstanding professional and accommodating experience with Rosalme Raymond and Harrell & Harrell, and would return and recommend the firm.","key_phrases":["most accommodating and professional experience","wonderful Law Firm","will count on them","recommend any one I know"]},"ChdDSUhNMG9nS0VJQ0FnSUNiNU92Y3lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Julissa"],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer highly recommends Harrell & Harrell, praising Julissa and her team for their professionalism, knowledge, and compassion throughout the case.","key_phrases":["Highly recommend Harrell & Harrell","Julissa and her team are amazing","professional and knowledgeable","compassionate as well"]},"ChdDSUhNMG9nS0VJQ0FnSURydGFHZThnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["personal-injury-representation","mediation","litigation"],"problems":[]},"one_line_summary":"Reviewer strongly recommends Harrell & Harrell as exceptional attorneys who are caring and aggressive advocates in mediation and court.","key_phrases":["absolutely the best Attorneys anywhere","tigers in the mediation and court room","truly care about you","recommend them as highly as possible"]},"ChZDSUhNMG9nS0VJQ0FnSUNyd0k3bVl3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Rose"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"The reviewer praises staff member Rose for exceptional communication and dedication throughout their case at Harrell & Harrell.","key_phrases":["went above and beyond","kept me informed every single moment","forever grateful","coming right back to Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUNyZ01xVTFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Nicole","Rebecca"],"services":["personal-injury","car-accident-claim"],"problems":["car-accident-case-nearing-settlement"]},"one_line_summary":"Client praises Nicole and Rebecca for their professionalism, responsiveness, and clear communication throughout her nearly resolved car accident case.","key_phrases":["those two young ladies are amazing","return phone calls and answer all my questions","greeted you with a smile","thank you for all your hard work job well done"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbGN2NzBBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Billie"],"services":["personal-injury-representation","truck-accident-claim"],"problems":["accident-with-a-semi-truck"]},"one_line_summary":"Client praises attorney Billie J. Taylor for her professionalism, genuine care, and persistence in successfully handling a semi-truck accident case.","key_phrases":["one of their best attorneys in the field","she never gave up","spoke to me with respect and genuine care","appreciate her work ethics and character"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbGQ3VHZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Lauralee"],"services":["legal-consultation"],"problems":[]},"one_line_summary":"Customer had a smooth experience with no issues, praising Lauralee for always being helpful and responsive.","key_phrases":["no problem with anything","Lauralee answered my questions","always very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNMdHBpQ0NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism","communication","courtesy"],"entities":{"technicians":["Adam","Brenda"],"services":["personal-injury-representation","litigation"],"problems":["legal-case-requiring-representation-and-litigation"]},"one_line_summary":"Robert highly praises Harrell & Harrell for expert, professional, and responsive legal representation, specifically commending attorney Adam and paralegal Brenda Berrios.","key_phrases":["expert legal services and representation","always proactive and responsive to my needs","excellent and professional from start to finish","diligence and guidance during this process"]},"ChZDSUhNMG9nS0VJQ0FnSUNMaHY3WklREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Adam"],"services":["personal-injury-representation"],"problems":["unspecified-legal-matter-during-a-difficult-time"]},"one_line_summary":"Barbara highly recommends Adam Regar and his team at Harrell & Harrell for their professionalism, competence, and consistent availability during a difficult time.","key_phrases":["professional and competent","always available to assist me","did everything they could to help me","wouldn't hesitate to hire them again"]},"ChZDSUhNMG9nS0VJQ0FnSUNMcUl2U2N3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Nancy"],"services":["case-management"],"problems":[]},"one_line_summary":"Nancy provided exceptional service by thoroughly answering questions and helping with the client's case.","key_phrases":["Nancy was the best to work with","spent plenty of time answering all questions","helping out with our case","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUR6cDVXdjVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Matt"],"services":["personal-injury-claim"],"problems":["personal-injury"]},"one_line_summary":"Client praises attorney Matt Roach for his hard work, patience with questions, and achieving a positive outcome on their personal injury case.","key_phrases":["never tired of our questions","always ready to help","make this injury into a positive outcome","positive experience for us because of Matt"]},"ChdDSUhNMG9nS0VJQ0FnSUR6NGRQNWtnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-claim"],"problems":[]},"one_line_summary":"Lauralee handled the client's claim excellently, keeping them informed and remaining accessible throughout the process.","key_phrases":["amazing job handling my claim","explained everything throughout the whole process","easily accessible anytime I had a question"]},"ChZDSUhNMG9nS0VJQ0FnSUR6b2NmZ0RnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for handling everything seamlessly and providing a stress-free experience.","key_phrases":["handled everything from start to finish","stress free experience","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUR6MVBXSHNBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer had a positive experience with Harrell & Harrell from start to finish.","key_phrases":["very good from start to finish"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aF9EYXdBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Nancy","Kim","Carrie","Pam","Rene","Katie"],"services":["personal-injury-representation","accident-case"],"problems":["accident-case-requiring-legal-representation"]},"one_line_summary":"Client praises Harrell & Harrell's entire team for their professionalism, responsiveness, and caring guidance throughout a successful accident case.","key_phrases":["sheer perfection in their advice, updates and due diligence","24-7 were just a phonecall away to PERSONALLY answer/return my call without fail","calming effect, caring demeanor, yet firm advice","heavily arm yourself and have good Intel with Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUN6azgyMUlREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Nancy"],"services":["legal-services"],"problems":[]},"one_line_summary":"Client praises the firm's excellent service and specifically highlights Nancy Gregg as awesome, recommending the law firm highly.","key_phrases":["excellent service overall","Nancy Gregg whom is awesome","certainly will recommend this law firm"]},"ChdDSUhNMG9nS0VJQ0FnSUN6a1BpOW53RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Matt","Rachel"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Matt and Rachel for keeping her informed throughout the entire process and highly recommends the firm.","key_phrases":["amazing experience","kept me informed and in contact","throughout the whole process","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURUaW9tLU9BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-claim","insurance-dispute-resolution"],"problems":["rear-end-collision","spinal-injuries","insurance-companies-denied-fault-and-refused-to-pay"]},"one_line_summary":"Client suffered spinal injuries in a rear-end highway collision and praises Harrell & Harrell for compassionately handling her case and successfully getting both insurance companies to pay.","key_phrases":["rear ended on the highway","both insurance companies denied any fault","treated me with care and compassion","went to battle for me"]},"ChdDSUhNMG9nS0VJQ0FnSUNUci02WDFnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Julissa","Latisha","Shayna"],"services":["auto-accident-case","personal-injury-representation"],"problems":["auto-accident","anxiety-and-pain-from-accident"]},"one_line_summary":"Client praises Attorney Julissa Ali and staff Latisha and Shayna for expert, compassionate handling of her auto accident case with outstanding communication throughout.","key_phrases":["handled my auto accident case expertly","informed/explained of every stage of my case","faith and confidence Attorney Ali gave me","They cared and fought for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNUb05LcWF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Rosanna was praised for her helpfulness, quick responsiveness, and dedication to maximizing the client's case outcome.","key_phrases":["super helpful","very quick to get back to me","got the most out of my case","worked with me"]},"ChdDSUhNMG9nS0VJQ0FnSURqM2FHX2tBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury","accident-attorney"],"problems":["accident-claim"]},"one_line_summary":"Client had an amazing and simple experience and would choose Harrell & Harrell again for any future accident attorney needs.","key_phrases":["amazing experience","very simple process","first call","accident attorney"]},"ChZDSUhNMG9nS0VJQ0FnSURqM3BtN1ZBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["personal-injury-claim"]},"one_line_summary":"Client praises Kelly Zurlo for exceptional attentiveness, knowledge, compassion, and consistent communication throughout their case.","key_phrases":["Kelly was AMAZING","always available","constant contact","updates in a timely manner"]},"ChdDSUhNMG9nS0VJQ0FnSURqbE51LXhBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Julissa","Shayna","Latisha"],"services":["personal-injury-representation","accident-claims"],"problems":["accident-case"]},"one_line_summary":"The client praises Julissa, Shayna, Latisha, and the entire Harrell & Harrell staff for treating them like family and providing exceptional support throughout their accident case.","key_phrases":["accident attorneys for life","treated me like family","most for your loss","guidance and support"]},"ChdDSUhNMG9nS0VJQ0FnSUNqbk56NXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution"],"entities":{"technicians":["Matt","Rachel"],"services":["trip-and-fall","personal-injury"],"problems":["trip-and-fall-injury-not-caused-by-client"]},"one_line_summary":"Client highly recommends Matt and Rachel at Harrell & Harrell for successfully handling a complicated trip-and-fall personal injury case with expertise and a friendly demeanor.","key_phrases":["ask for Matt","do everything possible to assure a successful conclusion","experience and competency are both not only evident","recommend them highly for any personal injury"]},"ChZDSUhNMG9nS0VJQ0FnSUREdHV5bUhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Kelly"],"services":["personal-injury-claim","auto-accident-representation"],"problems":["two-hit-from-behind-car-accidents","not-at-fault-collisions"]},"one_line_summary":"Client praises Harrell & Harrell and legal assistant Kelly Zurlo for outstanding responsiveness and communication throughout two separate auto accident cases.","key_phrases":["called me back within hours","kept up to date with the status of both of my cases","amazing law firm","not at fault hit from behind accidents"]},"ChdDSUhNMG9nS0VJQ0FnSUNENTRyRm93RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises the firm's professionalism and prompt assistance throughout their case, saying they would use them again.","key_phrases":["professionalism and hastiness","helped me every step of the way","would use this firm again"]},"ChdDSUhNMG9nS0VJQ0FnSUNEX3FuVHp3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joan"],"services":[],"problems":[]},"one_line_summary":"The reviewer had a great experience with the team, particularly praising Joan for being wonderful to work with.","key_phrases":["Everyone their was great","Joan was wonderful to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5LWFXajdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Ms. Rosanna and the Harrell & Harrell team for being responsive, attentive, and knowledgeable throughout the entire process.","key_phrases":["very responsive, understanding, attentive","helped us through the entire process from start to finish","team of competent and knowledgeable professionals","highly recommend Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5aGZyY09REAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["trial-representation","lawsuit-litigation"],"problems":["client-not-informed-that-original-firm-would-not-represent-them-at-trial","case-handed-off-to-another-law-firm-without-prior-notice"]},"one_line_summary":"Client was blindsided on the day of trial by being represented by a lawyer from a different firm without any prior notification from Harrell & Harrell.","key_phrases":["introduced to another lawyer from a different law firm the day of my trial","Not very professional in my opinion","I had no idea Harrel and Harrel wasn't coming to trial","they surely got paid"]},"ChdDSUhNMG9nS0VJQ0FnSUM5LXBHM3N3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-claim","settlement-negotiation"],"problems":["car-accident","disputed-payment-compensation"]},"one_line_summary":"Client praises Harrell & Harrell, especially attorney Rosanna Wilcox, for securing an unexpected settlement and maintaining clear communication throughout a personal injury case.","key_phrases":["communicated what was going on very clearly","put in the work to get a settlement I didn't think I would get","fight tooth and nail for your case","greatly appreciate their effort and diligence"]},"ChdDSUhNMG9nS0VJQ0FnSUM5Nk1TSWtBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["multiple-obstacles-in-legal-case"]},"one_line_summary":"Client credits Kelly at H&H with successfully guiding them through numerous legal obstacles.","key_phrases":["could not have done it without H&H","walked through the many obstacles","very grateful for her help & support"]},"ChZDSUhNMG9nS0VJQ0FnSURkNzZuZUFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication","technical_knowledge"],"entities":{"technicians":[],"services":["personal-injury-claim","vehicle-repair-claim","injury-settlement"],"problems":["auto-accident-injuries","vehicle-damage","fault-determination","surgeries"]},"one_line_summary":"After a 2-plus year personal injury case, the client praises Harrell & Harrell for their professionalism, diligence, and successful settlement covering injuries, surgeries, and vehicle repairs.","key_phrases":["2 plus years of diligence and care","absolute proof that I wasn't at fault","became like family to my team","awarded a decent amount for my injuries and surgeries"]},"ChZDSUhNMG9nS0VJQ0FnSURkd3BhNEZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","problem_resolution","professionalism"],"entities":{"technicians":["Hailey","Amy","David"],"services":["personal-injury-settlement","accident-attorney-representation"],"problems":["accidental-injury-claim-requiring-settlement"]},"one_line_summary":"Client praises responsive staff Hailey and Amy alongside Attorney David Black for securing an excellent settlement in their personal injury case.","key_phrases":["responded in a timely fashion","very informative with any questions","worked in our favor to get the best settlement","most definitely recommend this firm"]},"ChZDSUhNMG9nS0VJQ0FnSURkMlBmTVJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer highly praises Harrell & Harrell for their skill and dedication in fighting for clients' best interests.","key_phrases":["so good at what they do","fight for you to get what you would want","truly the best","will always go to Harrell & Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUNkcDdqSkJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for being extremely responsive, caring, and making them feel personally valued throughout their case.","key_phrases":["extremely responsive and caring","never made us feel like just a case number","always felt like they had our backs"]},"ChdDSUhNMG9nS0VJQ0FnSUNkcG9DejF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["personal-injury-case"]},"one_line_summary":"Client praises Harrell & Harrell for their caring approach and highlights Kelly's exceptional communication throughout the personal injury process.","key_phrases":["made me feel valued and important","every step of the process was explained","absolutely amazing","kept me informed as to what was going on"]},"ChdDSUhNMG9nS0VJQ0FnSUNka0lDYnl3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Nancy"],"services":["personal-injury-lawsuit","auto-accident-claim"],"problems":["lawsuit-against-another-driver"]},"one_line_summary":"Client praises attorney Nancy Gregg effusively for her around-the-clock responsiveness, genuine care, and guidance throughout his personal injury lawsuit.","key_phrases":["100 stars if I could","She was there 24 hours a day","Nancy is a true hero and trooper","best choice I ever made"]},"ChdDSUhNMG9nS0VJQ0FnSUR0cjlUYXlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The client praises the entire team at Harrell & Harrell for being extremely knowledgeable and kind, calling it a great experience.","key_phrases":["extremely knowledgeable and kind","could not have asked for a better experience"]},"ChdDSUhNMG9nS0VJQ0FnSUROXzRXMjF3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["accident-assistance"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell for their thoughtful and considerate handling of their accident case and highly recommends the firm.","key_phrases":["taken great care with us","thoughtful and considerate","highly recommend this firm","accident assistance"]},"ChdDSUhNMG9nS0VJQ0FnSUROczUtaG1BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client found Harrell & Harrell satisfactory, praising their attentive listening and consistent communication throughout the process.","key_phrases":["very satisfactory","listened to my problems","communicated with me constantly"]},"ChZDSUhNMG9nS0VJQ0FnSUNObTlXUWFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for exceeding expectations with exceptional care and attention from their lawyers and staff.","key_phrases":["above and beyond my expectations","wonderful lawyers and staff","care and attention"]},"ChdDSUhNMG9nS0VJQ0FnSUNOMWU3Y3RRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["case-evaluation"],"problems":["firm-refused-to-take-case","selective-case-acceptance"]},"one_line_summary":"Reviewer accuses the firm of cherry-picking only easy, lucrative cases and showing no genuine interest in practicing law.","key_phrases":["no interest in Law","cherry picking easy money cases","Don't make that mistake"]},"ChZDSUhNMG9nS0VJQ0FnSUQxX051akdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-case-representation"],"problems":["ugly-situation-requiring-legal-resolution"]},"one_line_summary":"Client praises the entire Harrell & Harrell team for their professionalism, thoroughness, and communication, resulting in a stress-free experience and a positive case outcome.","key_phrases":["truly stress-free experience","going the extra mile","cross all the T's and dot all the I's","turned an ugly situation into a beautiful outcome"]},"ChZDSUhNMG9nS0VJQ0FnSUMxM2N1OE53EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for their communication and overall service, calling them a great asset to his family.","key_phrases":["great asset to me and my family","appreciate all that was done for me","would certainly use or recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSURWMC1IRDN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Nick","Scout"],"services":["personal-injury-settlement"],"problems":["personal-injury-case-requiring-legal-representation-and-settlement"]},"one_line_summary":"Client praises attorney Nick Lake and paralegal Scout Goode for their personal connection, clear communication, and a successful settlement outcome.","key_phrases":["top notch team","genuine connection","best informed decisions together as a team","I felt taken care of because I felt cared for"]},"ChZDSUhNMG9nS0VJQ0FnSUNWMzV1eEtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","technical_knowledge"],"entities":{"technicians":["Scout","Nick","Stephanie"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"A repeat client praises the Dream Team of Scout and Nick, and highlights Stephanie's exceptional communication and responsiveness during their second case.","key_phrases":["the Dream team","Stephanie gives me updates when I want them","call me back in a timely fashion","skills you need on your team"]},"ChdDSUhNMG9nS0VJQ0FnSUNsaTRYVnRRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer simply states that Harrell & Harrell P.A. is the best, with no further detail.","key_phrases":["They are the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNsbWFENURREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praises the team at Harrell & Harrell as very great.","key_phrases":["Very great team"]},"ChdDSUhNMG9nS0VJQ0FnSUNsbHJEdTNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Kelly"],"services":["personal-injury-case-management"],"problems":["ongoing-legal-case-requiring-guidance-and-explanation-of-options"]},"one_line_summary":"Kelly Zurlo is praised for staying in close contact and thoroughly explaining legal processes and options throughout the case.","key_phrases":["been a lifesaver","close contact throughout this case","explain the processes and the options","whatever they pay her is not enough"]},"ChdDSUhNMG9nS0VJQ0FnSUNsdXFYaGx3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim","accident-representation"],"problems":["personal-injury-accident"]},"one_line_summary":"After comparing multiple firms, the reviewer chose Harrell & Harrell and was highly impressed by their personalized, professional, and communicative service throughout their accident case.","key_phrases":["never felt like just another number","went above and beyond","answered my many questions in prompt manners","stands out in today's world"]},"ChZDSUhNMG9nS0VJQ0FnSUNseXN1eVF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["unspecified-legal-matter"]},"one_line_summary":"Client praises Harrell & Harrell for their friendliness, responsiveness, and strong advocacy during a difficult time.","key_phrases":["best decision I could make","always there to answer my questions","real champion in my corner","friendly and helpful during this trying time"]},"ChdDSUhNMG9nS0VJQ0FnSURGNEpXOWxnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Black"],"services":["personal-injury-representation"],"problems":["accident","anxiety-and-stress-after-accident","life-disruption-from-injury"]},"one_line_summary":"Client praises Harrell & Harrell and Mr. Black's team for exceptional communication and compassionate support following a life-changing accident.","key_phrases":["took really good care of me","always in communication with me","calling just to check to see how I was doing","anxiety and stress in the beginning"]},"ChZDSUhNMG9nS0VJQ0FnSUNGdTREUFhnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises the H&H Sunbeam Rd office, especially contact Rosanna, for outstanding communication and attentive care throughout their case.","key_phrases":["taken care of me and my son from start to finish","Awesome communication, detailed always responsive","I would highly recommend this office","Rosanna, my point of contact, has been amazing"]},"ChdDSUhNMG9nS0VJQ0FnSUNGMDd2LTFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Holt","Frank"],"services":["personal-injury-representation"],"problems":["feeling-overwhelmed-and-scared-during-legal-process"]},"one_line_summary":"Client praises Holt, Frank, and the team for their constant support and guidance during an overwhelming legal experience.","key_phrases":["overwhelmed and honestly scared","helped give me back control of my life","be there for me anytime I needed it","proud to be a part of the Harrell & Harrell family"]},"ChdDSUhNMG9nS0VJQ0FnSUNGNDZUZmtnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"A repeat client highly recommends Harrell & Harrell, praising Kelly Zurlow for being kind, professional, and treating clients as people rather than just cases.","key_phrases":["second time I have used this firm","kind and professional","not just money to them but a person","Kelly Zurlow for being amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1a2Z5REJnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Billie","Jessica","Maria"],"services":["personal-injury-claim","truck-accident-case","insurance-dispute"],"problems":["complex-personal-injury-case","semi-company-hiding-insurance","needing-financial-support-while-awaiting-settlement"]},"one_line_summary":"Client praises attorney Billie Joe Taylor and her team for successfully resolving a complex truck accident case involving hidden insurance, securing a full settlement and providing financial guidance throughout.","key_phrases":["complexity of the matter at hand","semi company actively hid their insurance","got what I asked for and more","ways to keep afloat until it came through"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1cHFUWnNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer expresses strong appreciation for Harrell & Harrell's assistance, calling them the best law firm ever for making the process easy.","key_phrases":["so appreciative of all the work","made things very easy","helped me so much","best law firm ever"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bXYtZ3RRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer describes their overall experience with Harrell & Harrell as pleasant from start to finish for their family.","key_phrases":["pleasant experience","beginning to end","family and I"]},"ChZDSUhNMG9nS0VJQ0FnSUM1MUtYQlN3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Rosanne"],"services":["personal-injury-claim"],"problems":["unspecified-legal-claim-requiring-law-firm-representation"]},"one_line_summary":"A repeat client praises Harrell & Harrell, especially case manager Rosanne Wilcox, for consistent communication and attentive, respectful client service.","key_phrases":["in touch with you informing you of your claim regularly","that assurance is all you need","attentive to your personal affairs","does not play with making it her priority to respect yours"]},"ChZDSUhNMG9nS0VJQ0FnSURabnJIWUZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury","accident-lawyer"],"problems":["accident-case"]},"one_line_summary":"Michael had an excellent experience with Harrell & Harrell, praising their fast response, consistent communication, honesty, and thorough case handling from start to finish.","key_phrases":["Fast response when I first inquired","stayed in communication with me","very honest in what to expect","not once did I ever feel like something shady was going on"]},"ChdDSUhNMG9nS0VJQ0FnSUNaX0xhRHF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":["Nicole","Kim","Becca"],"services":["hit-and-run-claim","medical-cost-reduction","personal-injury-settlement"],"problems":["hit-and-run-accident","transportation-difficulties","medical-costs"]},"one_line_summary":"Client praises Nicole, Kim, and Becca for successfully resolving a hit-and-run case, lowering medical costs, and securing a settlement that enabled him to get a new car.","key_phrases":["hunt down my hit and run","lowered my medical costs","made it possible for me to get a new car","absolutely phenomenal job"]},"ChZDSUhNMG9nS0VJQ0FnSURwZ183RkxnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jessica","Julissa"],"services":["personal-injury-claim","bicycle-accident-settlement"],"problems":["hit-by-a-car-while-riding-a-bike-in-a-crosswalk"]},"one_line_summary":"Client praises Jessica and Julissa for their communicative support and hard work in resolving a bicycle accident personal injury settlement.","key_phrases":["hit by a car in my neighborhood while riding my bike","supported me the whole way","very communicative","highly recommend Harrel & Harrel"]},"ChZDSUhNMG9nS0VJQ0FnSURwcGNfVWV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Laura","Gary"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Kevin and Karen Hemmingway praise the entire Harrell & Harrell team, specifically Laura Lee Rodriguez and lawyer Gary, for their outstanding support throughout the legal process.","key_phrases":["Laura Lee and the whole team were outstanding","helped us through out the whole series process","You guys and gals are the best","recommend them to all my family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSUNweWRQWm1nRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","problem_resolution","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Julissa","Jessica"],"services":["personal-injury-lawsuit","accident-claim"],"problems":["first-time-accident-involvement","anxiety-about-legal-process"]},"one_line_summary":"Ryan felt fully supported and protected by Julissa and Jessica throughout his first-ever accident lawsuit, achieving the best possible outcome.","key_phrases":["saving grace","put my mind at ease","BEST possible outcome","They changed my life for the better"]},"ChZDSUhNMG9nS0VJQ0FnSURKamNXTEJ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Kelley","Black"],"services":["personal-injury-case-management"],"problems":["stressful-legal-case-requiring-representation"]},"one_line_summary":"Client praises Kelley and Mr. Black for their professionalism, availability, and sincere dedication throughout a stressful legal case.","key_phrases":["Kelley gets 10 stars she was amazing","always available for my phone calls","handling my case with sincerity, professionalism and concern","could not have asked for a better team"]},"ChZDSUhNMG9nS0VJQ0FnSURKaGVyRFZnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the firm for being knowledgeable and ready to help clients.","key_phrases":["Quite knowledgeable on many subjects","ready to assist"]},"ChdDSUhNMG9nS0VJQ0FnSURKNmZiNG13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer expresses strong ongoing satisfaction with Harrell & Harrell, praising the quality of their work.","key_phrases":["Excellent as always","love these guys","their work speaks for itself"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aDR5eUFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Julisa","Latisha"],"services":["personal-injury-settlement"],"problems":["legal-case-requiring-settlement-assistance"]},"one_line_summary":"Customer praises Julisa and Latisha for their hard work and dedication in helping resolve her settlement case.","key_phrases":["so amazing","helped me out a lot","all the hard work they put in","so very grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUR4bnBmY1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["David","Haleigh"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises David and Haleigh for their professionalism, understanding, and genuine care for his best interests.","key_phrases":["understanding and professional","never felt pressured or misguided","looked out for my comfort and best interest","suggesting Harrell and Harrell to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUN4bmJMWnp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for being highly involved, helpful, and successfully resolving their case.","key_phrases":["very involved and really helpful","got us taken care of","couldn't have been happier"]},"ChZDSUhNMG9nS0VJQ0FnSUN4bW9UOUV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Lauralee for her outstanding communication, patience, and ability to provide reassurance throughout the process.","key_phrases":["put me at ease instantly","kept me updated and informed on everything","forever grateful for her help, patience and understanding","better team to have my back"]},"ChZDSUhNMG9nS0VJQ0FnSURSLVBIcGVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","responsiveness"],"entities":{"technicians":["Roseanna"],"services":["legal-counsel","client-representation"],"problems":[]},"one_line_summary":"Client was extremely satisfied with Harrell & Harrell's timely communication and caring treatment, especially from Roseanna.","key_phrases":["extremely satisfied","very timely with their communication and follow up","treated me with care and concern","especially Roseanna"]},"ChdDSUhNMG9nS0VJQ0FnSUNSOGVxejZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Nick","Scout"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Clients Alan and Brandy Curtis express deep gratitude to Nick and Scout for making them feel cared for throughout their case.","key_phrases":["would not have got through this without Nick and Scout","made us feel like we were being taken care of","trying to do what was best for us","Thank you is not enough"]},"ChZDSUhNMG9nS0VJQ0FnSUNSOXFTMlBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Black","Amy","Haleigh"],"services":["personal-injury","car-accident-settlement"],"problems":["car-accident-injury","seeking-fair-settlement"]},"one_line_summary":"Client praises Mr. Black, Amy, and Haleigh for working hard to secure a fair settlement after a car accident.","key_phrases":["great job representing me","worked hard to get me a fair settlement","would recommend Harrell & Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUNSMk5pMWZBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Finn"],"services":["nursing-home-neglect","client-intake"],"problems":["nursing-home-neglect-matter-not-taken-on","no-callback-received","false-claim-that-a-message-was-left","no-apology-or-explanation-provided"]},"one_line_summary":"Customer was never called back after an initial inquiry about a nursing home neglect case, and the staff member falsely claimed to have left a message with no apology.","key_phrases":["2 weeks later I had to call back","He said he left a message which was false","no explanation nor apology","Not at all like their advertising"]},"ChZDSUhNMG9nS0VJQ0FnSURod2RPQk1nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["personal-injury-settlement"],"problems":["personal-injury-claim-requiring-settlement"]},"one_line_summary":"Client praises Harrell & Harrell for prioritizing their best interests and securing a better-than-expected settlement.","key_phrases":["had my best interest","more than expected during the settlement process","never difficult","taken care of"]},"ChdDSUhNMG9nS0VJQ0FnSUNoODRINWtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-settlement","debt-negotiation"],"problems":["collector-negotiations","obtaining-best-possible-award"]},"one_line_summary":"Rosanna delivered outstanding results by aggressively negotiating with collectors to secure the best possible award for the client.","key_phrases":["did everything in her power","best award she could","beast when it came to negotiating","fantastic"]},"ChZDSUhNMG9nS0VJQ0FnSUNoN3NpaVl3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["legal-representation","case-management"],"problems":["need-for-legal-representation"]},"one_line_summary":"Client praises Harrell & Harrell for outstanding communication and peace of mind throughout their case, specifically crediting Lauralee for keeping them consistently informed.","key_phrases":["absolutely amazing","stayed in constant contact","always knew the updated status","absolutely worry free"]},"ChZDSUhNMG9nS0VJQ0FnSUNoeU5tTkJnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["legal-referral"],"problems":[]},"one_line_summary":"Reviewer recommends Harrell & Harrell for providing helpful lawyer referrals.","key_phrases":["need a referral for a lawyer","very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURCa19hbExnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","responsiveness","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Renee","Lisa","Pam","Kim","James"],"services":["personal-injury-representation","traffic-accident-claim"],"problems":["bad-traffic-accident"]},"one_line_summary":"Clients highly praise Harrell & Harrell's compassionate and responsive team for their expert handling of a traffic accident case.","key_phrases":["absolutely the best","treated us with compassion","responded quickly to our inquiries","diligence and expertise of this whole team is amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURCamMyQjh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Julissa","Jessica"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises attorney Julissa Ali and paralegal Jessica for their promptness, thoroughness, and top-notch professionalism.","key_phrases":["godsend","very prompt, concise and yet thorough","Top notch professionalism and care","Working with Julissa Ali and her paralegal Jessica"]},"ChZDSUhNMG9nS0VJQ0FnSURCdXRIUExBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Nancy"],"services":["case-management","personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises case manager Nancy for excellent communication and a positive outcome, expressing overwhelming gratitude for the firm.","key_phrases":["always kept me informed","happy to answer any questions in a timely manner","so thankful for the outcome","can I give them more than five stars?"]},"ChdDSUhNMG9nS0VJQ0FnSUNCOUxyT2lnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Frank"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Barbara expresses deep gratitude to attorney Frank Gaulden and the Harrell & Harrell staff for their help with her case.","key_phrases":["most grateful gratitude","helped him immensely","all you have done for me and my family","God continue to bless"]},"ChZDSUhNMG9nS0VJQ0FnSUQtMjhIcExREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["David","Haleigh","Amy"],"services":["personal-injury-representation"],"problems":["stressful-legal-situation"]},"one_line_summary":"Client praises David Black, Haleigh, and Amy as her dream team for guiding her through a stressful time and achieving a great outcome.","key_phrases":["Dream Team","couldn't have asked for a better outcome","such a stressful time","so much Appreciation"]},"ChdDSUhNMG9nS0VJQ0FnSUQteW9QOXBnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being nice and helpful.","key_phrases":["very nice","helpfull staff"]},"ChZDSUhNMG9nS0VJQ0FnSUMtai0zc2ZBEAE":{"sentiment":"negative","sentiment_score":-0.35,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Max","Stephanie","Anthony"],"services":["workers-compensation"],"problems":["lack-of-communication-from-new-attorney","attorney-not-prepared-before-court-date","case-transition-after-attorney-departure"]},"one_line_summary":"Client had a positive experience with initial staff but was disappointed by poor communication and lack of preparation from the replacement attorney on his workers' comp case.","key_phrases":["Max Smith was awesome","waited 2 weeks before I had to call him","only 3 days before my court date","wasn't impressed at all"]},"ChZDSUhNMG9nS0VJQ0FnSUMtOWV5NmN3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["legal-referral"],"problems":["non-accident-legal-issue"]},"one_line_summary":"The firm was kind and courteous, and professionally referred the reviewer to a more specialized law firm for their non-accident legal issue.","key_phrases":["Kind courteous","referred me to another law firm","specializes in my issue","not an accident"]},"ChRDSUhNMG9nS0VJQ0FnSUMtaFl4NxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer strongly recommends Harrell & Harrell over a competitor, praising their honesty, directness, and prompt client communication.","key_phrases":["up front and straight to the point","they don't lie to client","promptly communicate with client","trusted law firm with integrity"]},"ChdDSUhNMG9nS0VJQ0FnSUMtc29MVHR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Stephanie","Mark"],"services":["workers-compensation"],"problems":["workers-compensation-case"]},"one_line_summary":"Client expresses deep gratitude to Stephanie and Mark Papa at Harrell & Harrell for handling her workers' comp case with comfort and security.","key_phrases":["never been involved in a workman's comp case","comfort and security","handled everything","forever grateful"]},"ChdDSUhNMG9nS0VJQ0FnSUMtcEozWGpnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Adam","Patty","Brenda"],"services":["personal-injury-legal-representation"],"problems":["first-time-legal-process-navigation"]},"one_line_summary":"Adam, Patty, and Brenda provided exceptional guidance, communication, and compassionate support throughout the client's first-ever legal process.","key_phrases":["most supportive team I could have asked for","guided, explained, kept me informed","I was in the best hands ever","amazing team of compassionate professionals"]},"ChdDSUhNMG9nS0VJQ0FnSUMtMElQRTF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Kelly"],"services":["personal-injury-case"],"problems":["legal-case-requiring-attorney-representation"]},"one_line_summary":"Client praises Harrell & Harrell for promptly handling her case and is highly satisfied with the outcome, crediting staff member Kelly for excellent service.","key_phrases":["promptly went to work on it","always pleasant, informative","very pleased with the outcome","use Harrell & Harrell again"]},"ChZDSUhNMG9nS0VJQ0FnSURlNTZQTk13EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["first-time-legal-case"]},"one_line_summary":"A first-time client praises Harrell & Harrell for keeping her updated and ensuring she was well taken care of throughout her case.","key_phrases":["kept me updated on my case","made sure I was taking care of the whole way","absolutely amazing","Definitely 5 stars for sure"]},"ChdDSUhNMG9nS0VJQ0FnSURlN01YZnpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication","courtesy"],"entities":{"technicians":["Kelly","Gregory"],"services":["personal-injury-claim","legal-settlement"],"problems":["legal-dispute-requiring-settlement-negotiation"]},"one_line_summary":"The reviewer enthusiastically praises attorneys Kelly Zurlo and Gregory Schlax for expertly handling their case and securing a favorable settlement, using gaming metaphors throughout.","key_phrases":["mighty warriors","carried me through every raid boss","raid bosses refused to fight us and just settled","treated like family"]},"ChdDSUhNMG9nS0VJQ0FnSURlaVBXLXVBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Greg","Nancy"],"services":["personal-injury-representation"],"problems":["injured-in-an-accident"]},"one_line_summary":"Client highly recommends Harrell & Harrell after Greg Schlax and paralegal Nancy Gregg provided excellent, professional service following an accident injury.","key_phrases":["wonderful paralegal Nancy Gregg","staff is very professional","you want be disappointed","recommend this group to Everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNPdnJ6TVNnEAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":["computer-service-outage","fraudulent-review-posting"]},"one_line_summary":"Reviewer disavows an earlier negative review about computer outages and updates their rating to 4 stars based on actual experience.","key_phrases":["I DID NOT WRITE THIS REVIEW 3 MONTHS AGO","Cannot keep computer service working properly","I at this time would give them 4 stars","It was out for over a day"]},"ChdDSUhNMG9nS0VJQ0FnSUNlOXViUnVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client highly recommends Harrell & Harrell, praising their top-notch attorneys and supportive staff for the tremendous help they provided.","key_phrases":["attorneys here are top notch","truly there to help YOU","helped me tremendously","highly suggest Harrell and Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUNlNHZxVHNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Renee"],"services":["personal-injury-case"],"problems":["legal-case-requiring-representation"]},"one_line_summary":"Customer highly recommends Harrell & Harrell, praising Renee for going above and beyond to win their case.","key_phrases":["absolutely wonderful","Miss Renee is the best around","did the utmost to make sure I won my case","anyone needing lawyers should choose this place"]},"ChZDSUhNMG9nS0VJQ0FnSUNlek8zT01nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","responsiveness","professionalism"],"entities":{"technicians":["Nicole","Kim"],"services":["personal-injury-case"],"problems":["life-changing-injury","year-long-legal-case"]},"one_line_summary":"Client praises attorneys Nicole Cotu and Kim Macy for their patience, kindness, and consistent communication throughout a year-long personal injury case.","key_phrases":["showed me patience kindness","kept me up to par on everything","answered with care","Their kindness really helped me get through this time"]},"ChZDSUhNMG9nS0VJQ0FnSUR1ejhMX0pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Black"],"services":["personal-injury","car-accident-claim"],"problems":["car-accident-injuries"]},"one_line_summary":"Mr. Black and his team provided excellent communication and strong advocacy after a car accident, earning the client's full trust.","key_phrases":["worked so hard on my behalf","guided me to the best health care teams","I felt heard and trusted them","excellent at communication and keeping me updated"]},"ChZDSUhNMG9nS0VJQ0FnSUR1cjhuUVh3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["legal-issue-requiring-attorney-representation"]},"one_line_summary":"Customer praises Harrell & Harrell for excellent service and thorough communication throughout their case.","key_phrases":["Excellent service","Harrell & Harrell should be your choice","walked me through my case","questions go unanswered"]},"ChZDSUhNMG9nS0VJQ0FnSUR1amVlZ0xREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":["Holt","Jamie","Paige","Holly"],"services":["personal-injury-lawsuit"],"problems":["first-time-lawsuit-experience","case-delayed-by-covid-19"]},"one_line_summary":"Carol praises the entire Harrell & Harrell team for their professionalism, responsiveness, and dedication in resolving her personal injury case despite Covid-19 delays.","key_phrases":["very professional and extremely personable","questions were always answered throughly and in a timely manner","dedication was amazing and definitely appreciated","could not have had a better team on my side"]},"ChZDSUhNMG9nS0VJQ0FnSUR1MmZtaFRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Holt","Holly","Morgan"],"services":["personal-injury-claim","insurance-settlement","medical-care-coordination"],"problems":["auto-accident-on-i-95","neck-and-back-injury","totaled-vehicle"]},"one_line_summary":"Sharon highly praises Harrell & Harrell for their understanding staff, thorough communication, and exceptional settlement outcome following a serious I-95 car accident.","key_phrases":["exceeded my expectations in every way","end result was far greater than I expected","always available to address all of my questions and concerns","worked very hard to ensure a fair settlement"]},"ChZDSUhNMG9nS0VJQ0FnSUR1MmRieldnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Nancy"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Nancy Gregg for excellent communication, patience, and efficiency, and would recommend her services.","key_phrases":["Nancy Gregg was great","Great communication","very patient and efficient","Would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR1eHZLd0t3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":["stressful-legal-situation-requiring-representation-and-guidance"]},"one_line_summary":"Rosanna and the team provided exceptional communication and support, putting the client's mind at ease during a difficult situation.","key_phrases":["put my mind at ease","Rosanna was an absolute angel","went above and beyond","communication was never an issue"]},"ChZDSUhNMG9nS0VJQ0FnSUR1MnNfR013EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Reviewer highlights the firm's professionalism across all aspects of their experience.","key_phrases":["Professional firm","professional staff","professional result"]},"ChZDSUhNMG9nS0VJQ0FnSUR1bk52akRBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-claim"],"problems":["accident-recovery"]},"one_line_summary":"The team worked hard to secure a favorable settlement after the client's accident while maintaining open and friendly communication throughout.","key_phrases":["worked really hard","get back on my feet after my accident","communicated great","always open and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUR1bk82QjBnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["attorney-not-advocating-for-client"]},"one_line_summary":"Customer calls hiring Harrell & Harrell one of their worst mistakes, saying the firm will not fight for clients.","key_phrases":["one of the worst mistakes","not going to fight for you","worst mistakes I've made"]},"ChdDSUhNMG9nS0VJQ0FnSUN1bmI3SWp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Wilcox","Rosanna"],"services":["personal-injury-representation"],"problems":["unfortunate-legal-experience","navigating-unknown-legal-situation"]},"one_line_summary":"The client praises Mrs. Wilcox and Rosanna for their attentiveness, patience, and support throughout a difficult legal experience.","key_phrases":["made an unfortunate experience less painful","never made me feel like I was a bother","never rushed me on any questions or decisions","helped me every step of the way"]},"ChdDSUhNMG9nS0VJQ0FnSUN1NnV1UW5BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury","accident-attorney"],"problems":["accident"]},"one_line_summary":"Customer highly recommends Harrell & Harrell for accident cases, praising their thoroughness, communication, and courteous professionalism.","key_phrases":["sit down with you and explain everything","take care of everything for you","very nice and courteous professionals","highly recommend it to anyone that needs an attorney for an accident"]},"ChdDSUhNMG9nS0VJQ0FnSURPc28tRHdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Tiffany","Max"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Customer praises Tiffany and Max for handling their case exceptionally well and expresses high satisfaction with the service.","key_phrases":["Tiffany is absolutely amazing","Max is awesome","handled my case very well","truly satisfied with the service"]},"ChdDSUhNMG9nS0VJQ0FnSURPd0pqNXpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Renee","Katie"],"services":["personal-injury-representation","legal-representation"],"problems":["first-time-legal-issue-requiring-representation"]},"one_line_summary":"A first-time legal client praises attorneys Renee and Katie Deal for outstanding representation and peace of mind throughout the process.","key_phrases":["outstanding attorneys and people","peace of mind to know I could not have been in better hands","great level of representation","entire Harrell and Harrell team"]},"ChZDSUhNMG9nS0VJQ0FnSUNPcGVqOGJBEAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer questions the absence of negative reviews for the firm.","key_phrases":["No bad reviews?"]},"ChZDSUhNMG9nS0VJQ0FnSUNPaGU3c2FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Billie"],"services":["personal-injury-representation","legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell, particularly Billie Taylor and her team, for two years of communicative, organized, and honest legal representation.","key_phrases":["communicative, organized, thorough, and honest","knew exactly where my case stood","what the next three steps would be","highly recommend Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUNPaGNfaURnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer expresses strong satisfaction with their attorneys, praising their dedication and relatability.","key_phrases":["love my attorneys","really for you","so relatable","Awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNPeHNmcUp3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution"],"entities":{"technicians":["Nancy","Coutu"],"services":["pip-claim","mva-case","personal-injury-settlement"],"problems":["motor-vehicle-accident","personal-injury-protection-claim"]},"one_line_summary":"Client received an above-expected settlement on their PIP/MVA case and highly recommends Ms. Coutu and Harrell & Harrell.","key_phrases":["settlement for more than I expected","very informative and respondent","highly recommend her and H&H","great experience with H&H"]},"ChdDSUhNMG9nS0VJQ0FnSUNPNHJiS2tRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses high satisfaction with the firm's assistance and expertise.","key_phrases":["highly pleased","help and knowledge"]},"ChdDSUhNMG9nS0VJQ0FnSUQyNTZybnlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell for going the extra mile and achieving a positive outcome.","key_phrases":["Absolutely fabulous","Went the extra mile","both goods","worked with fear and ascendancy"]},"ChZDSUhNMG9nS0VJQ0FnSUQybVl1aVdBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["unresponsive-counsel","difficulty-obtaining-monetary-assistance","dismissive-and-non-communicative-staff"]},"one_line_summary":"Client strongly recommends against Harrell & Harrell, citing dismissive, unresponsive, and non-communicative service during their case.","key_phrases":["negative recommendation","unfriendly, dismissive, non-communicative","obfuscated in every sense of the word","seek counsel elsewhere"]},"ChZDSUhNMG9nS0VJQ0FnSUQyeWNHelhREAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","communication","responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Frank","Morgan","Holly"],"services":["personal-injury-case"],"problems":["unspecified-personal-injury-case"]},"one_line_summary":"Client praises attorney Frank Gaulden and his team Morgan and Holly for exceptional knowledge, communication, availability, and outstanding case results.","key_phrases":["explained everything from start to finish in great detail","always available to ask questions","worked my case to perfection","a lawyer you can trust"]},"ChdDSUhNMG9nS0VJQ0FnSUQyc2M3enlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury","auto-accident-claim"],"problems":["car-accident"]},"one_line_summary":"Customer highly praises Harrell & Harrell for their tremendous help following a car accident and strongly recommends them.","key_phrases":["best law firm ever","helped me tremendously","car accident","I would recommend Harrell and Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUMybTZmcjZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Holt"],"services":["case-representation"],"problems":[]},"one_line_summary":"The reviewer praises Holt and his staff for excellently handling their case.","key_phrases":["Holt and his staff were excellent","handling my case"]},"ChdDSUhNMG9nS0VJQ0FnSUMydTVMS2t3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for being professional, honest, and fighting hard on their behalf.","key_phrases":["very professional helpful and honest","they truly fight for you"]},"ChZDSUhNMG9nS0VJQ0FnSUMyamRmN2JnEAE":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Julie"],"services":[],"problems":[]},"one_line_summary":"Reviewer comments on the physical appearance of Julie Harrell as seen on a billboard advertisement, with no substantive feedback about legal services.","key_phrases":["Julie Harrell is so beautiful","smile is like garden full of flowers","can't help but stare at her"]},"ChZDSUhNMG9nS0VJQ0FnSUMyNXJHektBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["personal-injury-claim","settlement-negotiation"],"problems":["injury-while-pregnant","seeking-fair-settlement"]},"one_line_summary":"Client praises Harrell & Harrell for their availability, comprehensive case management, and successful settlement after being injured while pregnant.","key_phrases":["always available when I called","managed everything for me","fought for me to get the settlement I deserved","injured while pregnant"]},"ChdDSUhNMG9nS0VJQ0FnSURXOTV5dmxnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer gives a brief but positive endorsement of Harrell & Harrell P.A. as a really good firm.","key_phrases":["Really good firm"]},"ChdDSUhNMG9nS0VJQ0FnSURXNWZ6NDVRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["poor-client-communication","inappropriate-questioning-by-paralegal","lack-of-follow-up-by-firm"]},"one_line_summary":"Customer had an extremely negative experience, citing an inappropriate question from a paralegal and having to do all follow-up work themselves.","key_phrases":["WORST PROFESSIONAL EXPERIENCE OF MY LIFE","paralegal had the nerves to ask","I had to do the follow up and footwork","WOULD NOT RECOMMEND THEM TO ANYONE"]},"ChZDSUhNMG9nS0VJQ0FnSURXdG8tTERnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Roseanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client is very pleased with the representation and outcome received from Roseanna and the team.","key_phrases":["very pleased with the representation","outcome I received","thank you to Roseanna and the whole team"]},"ChdDSUhNMG9nS0VJQ0FnSURXbklHMGlBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["David","Amy","Hailey"],"services":["legal-consultation","personal-injury-representation"],"problems":["unspecified-personal-legal-situation-requiring-attorney-representation"]},"one_line_summary":"Melissa highly praises David Black, Amy, and Hailey at Harrell & Harrell for their exceptional care, responsiveness, and dedication that made her feel like family during a tough time.","key_phrases":["best legal team in Florida","felt like part of a family","they will fight for you","just a phone call away, no matter the time of day"]},"ChdDSUhNMG9nS0VJQ0FnSUNXOFllcm1nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["David","Amy","Haleigh"],"services":["auto-accident-claim","personal-injury-settlement"],"problems":["auto-accident-injuries"]},"one_line_summary":"Client praises Harrell & Harrell and team members David, Amy, and Haleigh for delivering a fair settlement after an auto accident.","key_phrases":["fair and just settlement","excellent job","auto accident","would recommend Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4Nzl1MXRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Adam","Patty","Brenda"],"services":["personal-injury-litigation"],"problems":["personal-injury-case-requiring-litigation"]},"one_line_summary":"Client expresses strong gratitude for the litigation team's excellent representation and advocacy on her behalf.","key_phrases":["very grateful for the litigation team","wonderful job of representing and fighting for me","Adam Regar, Patty Cupit, and Brenda Berrios"]},"ChZDSUhNMG9nS0VJQ0FnSURtOThpc1V3EAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation"],"problems":["condescending-attorney-communication","lack-of-guidance-through-legal-process","client-feeling-disrespected-and-talked-down-to"]},"one_line_summary":"Client felt condescended to and poorly guided by attorney Nicole throughout their daughter's personal injury case.","key_phrases":["extremely condescending","talked to like I was stupid","better bedside manor","guide people throughout this process without making it worse"]},"ChZDSUhNMG9nS0VJQ0FnSURtaDgyN01nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Melvin had an entirely positive experience with Harrell & Harrell, praising every staff member involved in his case and expressing deep gratitude for the firm's confidence-building support.","key_phrases":["made my experience pleasant and delightful","gave me the confidence that everything would work out","thank everyone that had a hand in my case","from the bottom of my heart"]},"ChZDSUhNMG9nS0VJQ0FnSUNtcDd1TlpBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury","auto-accident-claim"],"problems":["personal-injury-from-auto-accident"]},"one_line_summary":"Client praises Harrell & Harrell for their top-notch responsiveness and dedication throughout her personal injury auto accident case.","key_phrases":["responsiveness to my needs, concerns, and questions was top notch","not one day where I felt like my case was not at the top of their priority list","felt represented as an individual","highly recommend this practice"]},"ChZDSUhNMG9nS0VJQ0FnSUNtanYtb2VBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for respecting their clients and delivering on all promises, resulting in a happy outcome.","key_phrases":["just the best experience","respected their client","accomplished everything they said","very happy with the outcome"]},"ChZDSUhNMG9nS0VJQ0FnSUNtdlBLVmFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Renee"],"services":["auto-accident-claim","personal-injury-representation","insurance-negotiation"],"problems":["auto-accident","medical-bills","insurance-company-pressure","personal-losses"]},"one_line_summary":"After a 2020 auto accident, Bernie credits Renee Harrell and her team with resolving medical bills, personal losses, and insurance harassment, strongly recommending the firm.","key_phrases":["everything changed for the better","offer a personal touch when handling your case","insurance companies badgering me all went away","call Harrell & Harrell P.A. as soon as possible"]},"ChdDSUhNMG9nS0VJQ0FnSURHdEp2Mm1RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Brenda","Adam"],"services":["personal-injury-settlement","case-negotiation"],"problems":["lengthy-settlement-process-due-to-covid-19-backlog"]},"one_line_summary":"Despite COVID-related delays, the client praises Brenda's consistent communication and Adam's skilled negotiation in reaching a satisfying settlement.","key_phrases":["kept in constant contact","kept me from giving up","delighted with the way Adam negotiated the settlement","took longer than anyone could have imagined"]},"ChdDSUhNMG9nS0VJQ0FnSUNHNWZDRDR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Patty","Brenda","Adam"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Melissa highly recommends Harrell & Harrell, praising her team for their responsiveness and personal, friendly service throughout the entire process.","key_phrases":["very responsive from beginning to end","made me feel like a friend not just a client","my team Patty, Brenda and Adam were awesome","definitely recommend Harrell & Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUQ2eklycWNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["David"],"services":["personal-injury-claim"],"problems":["personal-injury"]},"one_line_summary":"Tracy praises David Black and his team for their outstanding professionalism, communication, and family-like treatment throughout her personal injury claim.","key_phrases":["went above and beyond","kept me informed from beginning to end","felt like family","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUM2OGZ1WHF3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer expresses deep gratitude for the firm's representation and gives special recognition to Rosanna for her hard work and dedication.","key_phrases":["so grateful","hard work and dedication","highly recommend this team","special thanks to Ms. Rosanna"]},"ChZDSUhNMG9nS0VJQ0FnSUM2d3B1WVZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["David"],"services":["personal-injury-claim","insurance-negotiation"],"problems":["restrictive-state-farm-insurance-limits","maximizing-settlement-amount"]},"one_line_summary":"Attorney David Black successfully secured the maximum possible settlement despite restrictive State Farm insurance limits, earning a strong recommendation.","key_phrases":["maximum money possible for my case","limits were very restrictive from State Farm","his efforts got me more than anyone else could","I would recommend this firm"]},"ChdDSUhNMG9nS0VJQ0FnSURheGNEQTV3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","responsiveness","punctuality","professionalism","courtesy"],"entities":{"technicians":["Renee","Nicole","Kim"],"services":["auto-accident-personal-injury","car-accident-claim"],"problems":["red-light-violation","totaled-vehicle","car-accident-caused-by-another-driver"]},"one_line_summary":"Client praises Renee, Nicole, and Kim at Harrell & Harrell for going above and beyond after a car accident left them unsure of their next steps.","key_phrases":["went 1000% above and beyond","always on time and on point","P.A. DREAM TEAM","Easy to get ahold of"]},"ChZDSUhNMG9nS0VJQ0FnSURhd2VHN0V3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["seeking-legal-representation-and-guidance-through-legal-process"]},"one_line_summary":"Client praises the firm for being informative, reassuring, and responsive, with results that exceeded expectations.","key_phrases":["far exceeded my expectations","Very informative, reassuring and responsive","insight into the process","Always ready to reassure me"]},"ChZDSUhNMG9nS0VJQ0FnSURhNHVYYVVREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell for their tenacity and willingness to fight hard for their clients.","key_phrases":["great when it comes to a fight","they didn't back down"]},"ChZDSUhNMG9nS0VJQ0FnSURhOUtQV0lBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-settlement"],"problems":["injuries-from-accident"]},"one_line_summary":"The lawyers worked hard to secure a helpful settlement and were kind and caring throughout the entire process.","key_phrases":["worked hard to get a settlement","help care for the injuries","kind and caring throughout the entire process"]},"ChZDSUhNMG9nS0VJQ0FnSUNhemJQUUpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["David","Julie"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The client praises David Black and Julie Harrell for their professionalism, consistent communication, and promise-keeping throughout their case.","key_phrases":["walked me thru every step of the way","never felt as tho I was alone","held true to their promise","would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNhN2J5c0RBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Katie","Pam","Lisa","Kim"],"services":["legal-services"],"problems":[]},"one_line_summary":"Client had a great experience praising the attentive and communicative staff at Harrell & Harrell, specifically highlighting Katie, Pam, Lisa, and Kim.","key_phrases":["make you feel like you the only client they have","Always kept me inform and responded back quickly","Katie, Pam, Lisa and Kim was the best","recommend any of my family or friends"]},"ChdDSUhNMG9nS0VJQ0FnSUNhOWN1c3ZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["David"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer highly recommends attorney David Black for his genuine care and personable approach toward his clients.","key_phrases":["really cares about the people he work for","make you feel you knew him for years","recommend him to all who needs help"]},"ChZDSUhNMG9nS0VJQ0FnSUNhNnFlMWN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer gives Harrell & Harrell high praise, calling them the best law firm around.","key_phrases":["Absolutely the best law firm around","thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNha1B6Z053EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","problem_resolution","professionalism","pricing"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["attorney-rushed-case-without-client-consent","withheld-case-documents-and-information","client-received-less-compensation-than-firm-s-fees","no-paperwork-provided-to-client"]},"one_line_summary":"Client claims the firm rushed his personal injury case, withheld documents, and took a larger fee share than his own settlement payout.","key_phrases":["rip off they don't care about your case","rushed my case and never sent me any type of paperwork","I only got like 4 thousand while Harrell & Harrell got 6,666","take it or leave it or shop it around"]},"ChZDSUhNMG9nS0VJQ0FnSURxLTRIWEVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for being understanding, determined, and effective, giving a strong recommendation.","key_phrases":["very understanding and determined","make your situation better","couldn't ask for a better law firm","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURxaWIzODBRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["Amy","Laura","Kimberly"],"services":["personal-injury-representation"],"problems":["unspecified-legal-ordeal-requiring-emotional-and-legal-guidance"]},"one_line_summary":"Client expresses deep gratitude for the compassionate, attentive, and always-available support provided by Amy, Laura, and Kimberly throughout a difficult legal ordeal.","key_phrases":["compassion they showed me thru this ordeal was beyond words","never a time that they were not available","listened to me, every word, every complaint","became a very important part of my daily life"]},"ChZDSUhNMG9nS0VJQ0FnSURxN3JXcWRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["car-accident-claim","personal-injury-representation"],"problems":["car-accident","personal-injury-claim"]},"one_line_summary":"Client praises Harrell & Harrell for making their first car accident case easy to navigate with clear communication and constant availability.","key_phrases":["made this whole experience as easy as it could have been","everything was well explained","someone was always available to ask questions","very happy I had the Harrell and Harrell team on my side"]},"ChZDSUhNMG9nS0VJQ0FnSURxenNIUmNnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Bj"],"services":["personal-injury-settlement","injury-attorney-representation"],"problems":["personal-injury-claim"]},"one_line_summary":"Client praises Harrell & Harrell for phenomenal service, constant availability, and diligently securing a deserved settlement.","key_phrases":["always a phone call away","worked diligently","the best with Harrell and Harrell","settlement that I needed and deserved"]},"ChZDSUhNMG9nS0VJQ0FnSURxenRmT1FBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["dog-bite-claim","personal-injury"],"problems":["son-bitten-by-a-dog","seeking-compensation-for-medical-bills","case-rejected-after-7-months"]},"one_line_summary":"Client was left waiting 7 months after a dog bite injury case consultation only to be told the firm would not accept the case.","key_phrases":["gave me full confidence it would be an easy case","7 MONTHS later","they will not accept the case","Super disappointed"]},"ChZDSUhNMG9nS0VJQ0FnSURxb3FtalJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim"],"problems":["seeking-compensation-on-a-claim"]},"one_line_summary":"Kevin praises Harrell & Harrell for their professionalism, fast response times, timely updates, and successful pursuit of his claim compensation.","key_phrases":["upmost professionalism","response time was expeditious","updates in a timely fashion","fought to make sure I was compensated"]},"ChZDSUhNMG9nS0VJQ0FnSUNxNmJteUN3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","courtesy","professionalism"],"entities":{"technicians":["Scout","Nicholas"],"services":["legal-case-management"],"problems":[]},"one_line_summary":"Customer praises legal assistant Scout Goode for her exceptional responsiveness, communication, and dedication in keeping the client informed about their case.","key_phrases":["responds to every call, email and even text promptly","above and beyond to ensure that I was kept informed","even on her days off","Scout is absolutely the BEST"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMmVUQTdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Client expresses overwhelming praise for Harrell & Harrell, calling them the absolute best.","key_phrases":["could never say enough about them","absolute best"]},"ChZDSUhNMG9nS0VJQ0FnSUNxcE5US1lnEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["workers-compensation","personal-injury"],"problems":["burn-injury-from-work","case-rejection"]},"one_line_summary":"Customer claims the firm rejected their workplace burn injury case because it would not be financially lucrative enough.","key_phrases":["rejected my case","would not make them big money","burn case from work"]},"ChZDSUhNMG9nS0VJQ0FnSUNxbUpTYkRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["car-accident-representation","personal-injury"],"problems":["car-accident"]},"one_line_summary":"Customer praises Harrell & Harrell's team-based approach and high-level legal professionalism throughout their car accident case.","key_phrases":["multiple layers of legal professionalism at the highest levels","team of lawyers that provided expertise","every major point in the process","car accident resolution"]},"ChdDSUhNMG9nS0VJQ0FnSUNxcU1iNG5BRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a 5-star rating with no specific details beyond a brief affirmative phrase.","key_phrases":["All the above"]},"ChdDSUhNMG9nS0VJQ0FnSURLMXB6dG1RRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-case-management"],"problems":["lack-of-case-updates","unreturned-calls","paperwork-not-updated-for-5-months","medical-bills-sent-to-collections","credit-score-damage"]},"one_line_summary":"Client is highly dissatisfied due to lack of proactive communication, stale paperwork, and medical bills going to collections during their personal injury case.","key_phrases":["constantly call to get updates","no phone call for 3 to 4 weeks","paperwork had not been updated for about 5 months","3 medical bills on my credit report for collections"]},"ChdDSUhNMG9nS0VJQ0FnSUNLMnZuV3ZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client expresses high satisfaction with Harrell & Harrell, specifically praising staff members Adam, Brenda, and Patty for genuinely caring about their clients.","key_phrases":["could not be more than happy","They really do care about their clients","Thank you Adam, Brenda and Patty"]},"ChZDSUhNMG9nS0VJQ0FnSUNLc00tOEZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-case-representation"],"problems":[]},"one_line_summary":"Rick highly recommends Harrell & Harrell, praising attorney Adam Regar and his team Brenda and Patty for their professionalism, communication, and responsiveness throughout the case.","key_phrases":["superb team to work with","professional and diligent","timely phone call returns","outstanding on communication"]},"ChZDSUhNMG9nS0VJQ0FnSUNLZ0liZUJ3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["personal-injury-representation","settlement-negotiation"],"problems":["client-signed-away-rights","ongoing-pain-with-no-legal-recourse"]},"one_line_summary":"Client claims their attorney pressured them into signing away their rights, leaving them with no recourse for ongoing pain years later.","key_phrases":["convinced me to sign away my rights","still suffer pain","no recourse or help","years later"]},"ChZDSUhNMG9nS0VJQ0FnSUR5aDlITU5nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation","insurance-claim-negotiation"],"problems":["injury-from-accident","low-insurance-settlement-offer","ongoing-medical-expenses"]},"one_line_summary":"Client praises Harrell & Harrell for professional, responsive service that resulted in a settlement nearly eleven times the initial insurance offer after an accident.","key_phrases":["treated it as if it were worth millions","netted nearly eleven times the small amount","very quick to respond with clear answers","can't go wrong having H&H represent you"]},"ChdDSUhNMG9nS0VJQ0FnSUR5eV95LXFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury","auto-accident-claim"],"problems":["car-accident-legal-challenges"]},"one_line_summary":"Client praises Lauralee Rodriguez for her professionalism, attention to detail, and follow-through in handling challenges following a car accident.","key_phrases":["pleasure to work with","professionalism, attention to detail and follow through","navigated through all of the challenges","made all the difference"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bnQydlJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Nicole","Kim","Scout","Pam"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Client praises Attorney Nicole Coutu and team members Kim, Scout, and referral source Pam for their outstanding work on her case.","key_phrases":["outstanding work on my case","highly recommend Harrell & Harrell","big thank you and shout out","appreciate everything you all did"]},"ChdDSUhNMG9nS0VJQ0FnSUR5MlB6N2d3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Renee","Bj"],"services":["personal-injury-representation","case-settlement"],"problems":["personal-injury-case-requiring-settlement"]},"one_line_summary":"Customer praises Harrell & Harrell, particularly attorneys Renee Harrell and B.J. Taylor, for their professionalism, knowledge, and successful settlement of a personal injury case.","key_phrases":["top notch","gracious and concerned about my situation","knowledge and experience proved invaluable","enabled my family return to some normalcy"]},"ChZDSUhNMG9nS0VJQ0FnSUR5MktLY1RREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["personal-injury-representation","accident-claim"],"problems":["accident-related-injuries"]},"one_line_summary":"Client praises Harrell & Harrell for comprehensive support after an accident, including medical appointment setup and guidance throughout the entire process.","key_phrases":["had my back from day one","set up all of my medical appointments","followed up on my healing process","entire process went flawlessly"]},"ChdDSUhNMG9nS0VJQ0FnSUR5aUliSWlBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":["unprofessional-conduct","poor-customer-service"]},"one_line_summary":"The reviewer found Harrell & Harrell P.A. to be unprofessional with poor customer service.","key_phrases":["Unprofessional","poor customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUN5ejlLSW9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client highly recommends Harrell & Harrell, praising attorney Rosanna Wilcox for her amazing work and constant communication throughout the process.","key_phrases":["her work was amazing","always attentive to all my questions","kept me update about the process constantly","highly recommend Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUN5cWVxYzNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":["unfamiliar-with-legal-process"]},"one_line_summary":"The client praises attorney Adam Regar and assistants Brenda and Patty for their thoroughness, attentiveness, and step-by-step guidance throughout the legal process.","key_phrases":["top notch","every I was dotted and every T was crossed","felt very listened to","baby stepped through the process"]},"ChdDSUhNMG9nS0VJQ0FnSUN5ek43YW13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Adam"],"services":["personal-injury-representation"],"problems":["unspecified-legal-case-requiring-attorney-representation"]},"one_line_summary":"Attorney Adam Regar and his team successfully handled the reviewer's mother's case with knowledge, persistence, and a positive attitude.","key_phrases":["positive attitude","persistence and knowledge needed to achieve results","everything would work out and it did","won't hesitate to call on them again"]},"ChdDSUhNMG9nS0VJQ0FnSUN5LVBfYTNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Lauralee"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Lauralee for being helpful and attentive throughout their experience.","key_phrases":["very helpful","right on top of everything","nothing but good things to say"]},"ChdDSUhNMG9nS0VJQ0FnSURTemQzVV9BRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer left a 5-star rating but provided no substantive feedback, only stating they did not understand the question.","key_phrases":["don't understand question"]},"ChdDSUhNMG9nS0VJQ0FnSUNTNVluUHVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Matt","Greg","Nancy"],"services":["personal-injury-claim"],"problems":["unspecified-legal-matter-requiring-attorney-representation"]},"one_line_summary":"Client praises Matt, Greg, and especially Nancy for their knowledge, clear communication, and achieving an unexpectedly positive case outcome.","key_phrases":["outcome I wasn't expecting","Everything was explained very clearly","patient, kind, and knowledgeable","I had no worries along the way"]},"ChdDSUhNMG9nS0VJQ0FnSUNTbFlXVmxBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer enthusiastically recommends Harrell & Harrell, calling them the best.","key_phrases":["would recommend Harrell and Harrell to anyone","They are the best"]},"ChZDSUhNMG9nS0VJQ0FnSURpbXB5OFJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Holly","Julie"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Holly and Julie for their diligence, kindness, and making her feel like family throughout her case.","key_phrases":["very diligent, outstanding, and kind people","felt as though I was family","took such good care of me","so thankful for both of them"]},"ChdDSUhNMG9nS0VJQ0FnSURpaU9hOV9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Estonna","Tiffany"],"services":["workers-compensation"],"problems":["workers-compensation-case-during-covid-19-lockdown"]},"one_line_summary":"Client praises attorney Estonna Garrett and paralegal Tiffany G. for their patience, personal care, and seamless adaptation to remote consultations during the COVID-19 pandemic throughout her workers' compensation case.","key_phrases":["made me feel like a human being and not a number","truly had my best interests at heart","made the transition to phone conference's/zoom calls available","You ladies truly Had My Back"]},"ChdDSUhNMG9nS0VJQ0FnSUNpc3NyRDRnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Alison","Greg"],"services":["personal-injury-claim","car-accident-case","lien-reduction","surgery-funding","medical-referral"],"problems":["car-accident","shoulder-injury-requiring-surgery","medical-funding-needs","personal-expense-assistance","outstanding-liens"]},"one_line_summary":"Client praises Harrell & Harrell for quickly accepting his car accident case, securing surgery funding, and ultimately settling for policy limits within 11 months with ongoing lien reduction support.","key_phrases":["settled for policy limits","case settled in under 11 months","helping me with funding for surgery and personal expenses","still helping me to reduce Liens"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbUxlcll3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Amy","Kimberly"],"services":["personal-injury-case-resolution"],"problems":["relocation-across-country-during-active-case"]},"one_line_summary":"Client praises Amy and Kimberly for excellent communication, professionalism, and successfully resolving her case despite the complication of relocating across the country.","key_phrases":["kept me informed and kept in contact throughout the whole process","a lot of extra work to make things work with my unique situation","straight shooters they do not give false hope","highly recommend you work with these two"]},"ChdDSUhNMG9nS0VJQ0FnSURDNDdDbTVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Julie","Holly"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for professionalism and responsiveness, highlighting Julie and Holly as a great team.","key_phrases":["treated me really well","very professional","very responsive","Julie and Holly make a great team"]},"ChdDSUhNMG9nS0VJQ0FnSURDMWRMUDlRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Estonna"],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Clients John and Donna Terry express deep gratitude for Estonna Garrett's professionalism, sincerity, and patience in handling a difficult workers' compensation case.","key_phrases":["forever grateful","professionalism, sincerity and patience","difficult case","she's the best at what she does"]},"ChZDSUhNMG9nS0VJQ0FnSURDaHEtdUFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["David"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises David and his support staff for their professionalism and approachability.","key_phrases":["did a great job","Very professional","very easy to talk to","David and his support staff"]},"ChdDSUhNMG9nS0VJQ0FnSURDZ3VlLW93RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer gives a strong endorsement by stating they would recommend Harrell & Harrell to anyone.","key_phrases":["Would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURDdkttN0ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Amy"],"services":["hit-and-run-injury-claim","personal-injury-settlement","property-damage-claim"],"problems":["back-injury-from-hit-and-run-accident","car-totalled","low-settlement-offer-from-liability-company","case-dragged-out-due-to-pandemic"]},"one_line_summary":"Attorney Amy Carrasquillo successfully settled a complex hit-and-run case within 30 days for over 15 times the initial settlement offer.","key_phrases":["settle my case inside of 30 days","more than 15 times the settlement offer","talented attorney and powerful firm","liability company used the pandemic to their benefit"]},"ChZDSUhNMG9nS0VJQ0FnSUNDOGJpaFd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":["semi-truck-accident-claim","personal-injury"],"problems":["semi-truck-accident"]},"one_line_summary":"Customer praises Harrell & Harrell for their responsiveness and sincere, personalized attention following a serious semi-truck accident.","key_phrases":["always responsive","very sincere","not a case nor a number","Semi accident"]},"ChdDSUhNMG9nS0VJQ0FnSUNDb2ZibW1BRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-case-evaluation"],"problems":["attorney-declined-to-take-case"]},"one_line_summary":"The reviewer feels the firm quickly changed its mind about taking their case.","key_phrases":["changed mind about my case","very quickly"]},"ChZDSUhNMG9nS0VJQ0FnSUNDakxua0ZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","courtesy","communication"],"entities":{"technicians":["Lora"],"services":["personal-injury-representation"],"problems":["personal-injury-case-requiring-legal-support"]},"one_line_summary":"Client praises Lora Lee for her responsiveness, professionalism, and family-like treatment throughout their case.","key_phrases":["treated me like family","there whenever I called her","feeling respected and protected","put my worries at ease"]},"ChZDSUhNMG9nS0VJQ0FnSUNDbE4zWWFREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["personal-injury","consultation","physical-therapy-referral"],"problems":["neck-pain","car-accident-injuries"]},"one_line_summary":"Client praises Harrell & Harrell for resolving her personal injury case successfully and for their referral to Coastal Spine and Pain, contrasting with friends who experienced poor communication at competing firms.","key_phrases":["case was resolved without any problems","favorable results","very little communication after 5 years","glad I chose Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUNDbE9MeDNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Tiffany","Estonna"],"services":["workers-compensation-claim","medical-treatment-advocacy","court-petition"],"problems":["workplace-injury","denial-of-medical-treatment","pain-and-recovery"]},"one_line_summary":"The reviewer praises the firm and especially paralegal Tiffany for her immediate responsiveness, patience, and professionalism in handling a workers' compensation claim.","key_phrases":["replied back by phone or email immediately time after time","extremely patient and kind and understanding","most professional and caring person","petitioning the court for my rights for medical treatment"]},"ChZDSUhNMG9nS0VJQ0FnSUNDeExYZFdBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation"],"problems":["lack-of-proactive-case-updates","feeling-dismissed-when-calling-with-questions","poor-communication-from-paralegal"]},"one_line_summary":"Customer is frustrated by paralegal Nicole's failure to provide case updates and dismissive attitude when called with questions.","key_phrases":["does not call with updates","seems like I am a problem","Communication there is none","always have to call them"]},"ChdDSUhNMG9nS0VJQ0FnSUNDa0tieW9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":["legal-counsel"],"problems":[]},"one_line_summary":"Client felt prioritized and well-supported by the responsive team at Harrell & Harrell, and would highly recommend them for any legal needs.","key_phrases":["very understanding and responsive","feeling of being top priority","first choice for any and all of my legal needs","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4NzRUMTBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Adam, Brenda, and Patty for keeping them informed and being highly responsive throughout their case.","key_phrases":["always kept me up date on my case","very helpful and responsive","making this process much easier","Adam, Brenda and Patty are great"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4ejhySEhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Adam","Brenda","Patty","Rosana"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Customer expresses gratitude to multiple Harrell & Harrell team members for their help with her case.","key_phrases":["all their help in my case","specially Adam Regar, Brenda, Patty and Rosana"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4OC1PdS13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Lauralee","Gregg"],"services":["personal-injury-claim","insurance-negotiation","legal-guidance"],"problems":["confusion-over-legal-direction","overwhelming-paperwork","dealing-with-insurance-representatives"]},"one_line_summary":"Client praises Harrell & Harrell for compassionate communication, trustworthy guidance, and helping navigate insurance paperwork with attorneys Lauralee and Gregg.","key_phrases":["light in the midst of a great deal of paperwork darkness","no such thing as a stupid question","holding my hand and guiding me through","folk you can trust means EVERYTHING"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4MVphY013EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Adam, Brenda, and Patty for their family-like support, availability, and dedication throughout their case.","key_phrases":["helped as if I was family","always available and on task","The A-Team"]},"ChZDSUhNMG9nS0VJQ0FnSUM4Mlk2V1JBEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer dismissively rates the firm one star, calling it a waste of time.","key_phrases":["waste of time"]},"ChdDSUhNMG9nS0VJQ0FnSUM4bXNLbzJnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer congratulates Adam, Brenda, and Patty for being kind and dedicated in their work.","key_phrases":["very kind and dedicated to work","congratulations to Adam Regar, Brenda Berrios y Patty Cupit"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eXNmWWJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praised Adam, Brenda, and Patty for their availability, consistent updates, and teamwork throughout the case.","key_phrases":["Always available and constantly sent me updates","Good team","Enjoyed working with them","Enjoyed working with Adam, Brenda and Patty"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eXN1a1h3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Client praises the professional and responsive team, highlighting Adam, Brenda, and Patty for keeping them informed throughout the case.","key_phrases":["very professional and responsive team","kept us up to date and informed","Adam R, Brenda B and Patty H"]},"ChZDSUhNMG9nS0VJQ0FnSUM4M0l6cmJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amy"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Amy Carrasquillo and her team for achieving the best possible results in their case.","key_phrases":["made the right decision","Amy Carrasquillo and her team were awesome","best possible results"]},"ChdDSUhNMG9nS0VJQ0FnSUM4dktqZThBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell P.A. for being excellent and highly professional.","key_phrases":["Excellent","very professional people"]},"ChdDSUhNMG9nS0VJQ0FnSURjNl9iUG5BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication","problem_resolution"],"entities":{"technicians":["Stacie"],"services":["car-accident-consultation","legal-advice"],"problems":["car-accident-case"]},"one_line_summary":"Stacie provided professional and knowledgeable assistance for a car accident inquiry, offering helpful advice even when the firm could not take the case.","key_phrases":["very professional on answering","she know what she was talking about","advice me to what to do","keep up the great service"]},"ChdDSUhNMG9nS0VJQ0FnSURjcU82QV93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Randy and the Ironwood Homes staff praise Harrell & Harrell as a kind and hardworking group worthy of hiring.","key_phrases":["Very kind group of folks","hard working people","people just like us","very clear who to hire"]},"ChZDSUhNMG9nS0VJQ0FnSUNjOV8zTE1BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Nancy"],"services":["legal-assistance"],"problems":[]},"one_line_summary":"Customer highly praises staff member Nancy for being welcoming, thorough, and professional throughout the legal service experience.","key_phrases":["absolutely loved the services received since day one","make me feel welcomed","very thorough, professional, and prompted","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUNjbTdYcG9nRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praises the firm's great reviews.","key_phrases":["Great reviews"]},"ChZDSUhNMG9nS0VJQ0FnSUNjeV9LN1RREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation","distracted-driver-claim"],"problems":["injury-caused-by-texting-distracted-driver"]},"one_line_summary":"Robin praises Nicole and the firm for compassionate, communicative, and thorough personal injury representation following an accident caused by a distracted driver.","key_phrases":["explained things every step of the way","it was about my HEALTH, not money","she always called me back no matter how trivial the question","friendly, compassionate and very capable attorney"]},"ChdDSUhNMG9nS0VJQ0FnSURzNHVUWDVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Adam","Patty","Brenda"],"services":["personal-injury-representation"],"problems":["personal-injury-case-requiring-legal-representation"]},"one_line_summary":"Client praises attorney Adam Regar and team members Patty and Brenda for their thorough communication, responsiveness, and tireless advocacy throughout the legal process.","key_phrases":["walked me through the process and explained everything","answered any questions I had right away","worked tirelessly to fight on my behalf","amazing to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURzX0lUQUx3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["complicated-legal-case","prior-bad-experiences-with-attorneys"]},"one_line_summary":"A client who had bad experiences with prior attorneys was impressed by Harrell & Harrell's caring, honest, and supportive representation, particularly by staff member Kelly Z.","key_phrases":["proved themselves to be caring, timely, supportive, detailed and honest","went out of her way to make me feel that she was on my side","I'll be sure to refer my friends","didn't expect much of a difference this time around"]},"ChZDSUhNMG9nS0VJQ0FnSURzOE9La0Z3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Carmen"],"services":["auto-accident-claim","personal-injury-representation"],"problems":["2-car-accidents-in-8-days","car-totalled","lifestyle-change"]},"one_line_summary":"Client suffered two car accidents in eight days including a totaled car and praises Carmen at Harrell & Harrell for strongly advocating on their behalf.","key_phrases":["2 car accidents in 8 days","Car totalled lifestyle had to change","Carmen really went to bat for me"]},"ChdDSUhNMG9nS0VJQ0FnSUNzOXVMYXVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Carmen"],"services":["auto-accident-claim"],"problems":["car-accident-lawsuit"]},"one_line_summary":"Carmen provided excellent communication and smooth case management throughout the client's car accident lawsuit.","key_phrases":["Carmen was awesome","kept up all communication and followed up","made this entire process smooth","wish she was able to handle other lawsuits"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdEp6LXN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","problem_resolution"],"entities":{"technicians":["Allison","Greg"],"services":["legal-representation","paralegal-services"],"problems":["reservations-about-pursuing-legal-route"]},"one_line_summary":"Client praises Harrell & Harrell's seamless and professional legal process, highlighting paralegal Allison and attorney Greg Schlax for their communication and timeliness.","key_phrases":["first class law firm","seamless process","concerns were quickly put at ease","strongly suggest Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUNzdEo2ZGZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Estonna","Tiffany"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for excellent representation and the caring service provided by Attorney Estonna Garrett and Tiffany Giordano.","key_phrases":["excellent representation","caring","highly recommended","Good Law Firm"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbE4yUU5BEAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["initial-consultation"],"problems":["referred-away-without-meeting","case-rejected-over-phone"]},"one_line_summary":"The firm referred the reviewer to another firm without ever meeting with them, based solely on an initial phone call.","key_phrases":["referred us to another firm","based on the initial phone call","never met with us"]},"ChZDSUhNMG9nS0VJQ0FnSUNzaE1HeERBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":["Carmen"],"services":["personal-injury-case-management"],"problems":["personal-injury-case"]},"one_line_summary":"Client praises Carmen for her prompt communication, reassurance, and dedicated support throughout the case.","key_phrases":["answered every call, email, etc. promptly","she's just phenomenal","reassured me everything would be fine","really on your side"]},"ChdDSUhNMG9nS0VJQ0FnSUNzaVBXMTd3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Harrell & Harrell for their quick and positive response.","key_phrases":["Quick positive respond"]},"ChZDSUhNMG9nS0VJQ0FnSURNdjQ2dVdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Adam"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Eric praises Adam Regar and his team for being wonderful, always available, and eager to help with any request.","key_phrases":["amazing staff","always available and eager to help","no request was too small","wonderful to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURNaDZ5UjN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","technical_knowledge","courtesy"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-claim","insurance-dispute","medical-bill-management","settlement-negotiation"],"problems":["car-accident-with-uninsured-undocumented-driver","serious-spinal-injuries","mounting-medical-bills","uncooperative-insurance-company","leave-from-work"]},"one_line_summary":"Client praises Adam, Brenda, and Patty for expertly managing her medical bills, fighting her insurance company, and securing a satisfying settlement after a serious car accident with an uninsured driver.","key_phrases":["team of caring professionals","managed ALL of my medical bills","fought my insurance company fairly but without backing down","truly been my advocates"]},"ChZDSUhNMG9nS0VJQ0FnSURNM05LTVF3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer left a brief positive rating with no additional detail.","key_phrases":["Good"]},"ChdDSUhNMG9nS0VJQ0FnSURNbk9DSC1RRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Allison"],"services":["personal-injury-claim","auto-accident-representation","medical-bill-consultation"],"problems":["daughter-injured-as-passenger-in-car-accident","at-fault-driver-had-very-low-liability-limits","outstanding-medical-bills"]},"one_line_summary":"Despite being unable to recover extra funds due to low liability limits, Allison Champion guided the client through the process and charged no fees, earning high praise.","key_phrases":["worked tirelessly to find those extra funds","didn't charge me any fees","guided me through the process","highly recommend them to anyone in need of a Law Firm"]},"ChZDSUhNMG9nS0VJQ0FnSURNckpPb09REAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["prior-attorneys-failed-to-adequately-work-the-case"]},"one_line_summary":"Client praises Harrell & Harrell for their diligent work on her case compared to two previous attorneys who did little.","key_phrases":["two other lawyers","neither of them did any of the work","Harrell and Harrell did from the very beginning","I love the"]},"ChdDSUhNMG9nS0VJQ0FnSURNc0lma2h3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["felt-uncared-for-and-neglected-by-the-firm"]},"one_line_summary":"Sharon gave a 1-star review stating the firm does not care about clients' needs and she would not recommend them.","key_phrases":["Don't care about you and your needs","Won't recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURNb0tiY3hBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Carmen"],"services":["case-representation"],"problems":["unresponsive-previous-representative","ongoing-legal-case-requiring-updates-and-attention"]},"one_line_summary":"Carmen Byrd transformed a frustrating legal experience by staying responsive and keeping the client fully informed throughout their case.","key_phrases":["saw immediate change","returned that day","never had to wonder or guess","turning a difficult time into a comfortable one"]},"ChZDSUhNMG9nS0VJQ0FnSUNNdDZYSVBREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Joan"],"services":["personal-injury-claim","car-accident-compensation"],"problems":["injuries-from-a-car-accident","seeking-compensation-over-a-2-year-legal-process"]},"one_line_summary":"Customer praises paralegal Joan Ortiz for her knowledgeable, kind, and effective guidance through a 2-year car accident compensation case.","key_phrases":["miracle lady","informative go between in every facet","always kind, solicitous, knowledgeable & tough","conclusion that benefited everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdDRicC1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-settlement"],"problems":[]},"one_line_summary":"Customer praises Adam, Brenda, and Patty at Harrell & Harrell for their extensive help in reaching a settlement.","key_phrases":["helped me with more than I can even begin to list","big thank you to Adam R, Brenda B, & Patty C","aid in my settlement"]},"ChZDSUhNMG9nS0VJQ0FnSUNNcDZxc1dBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Amy"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell and attorney Amy Carrasquillo for keeping her informed and showing genuine personal and professional care.","key_phrases":["could not have been in better hands","always kept up to date","cared for me personally as well as professionally","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNNNjRuMWNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Amy"],"services":["personal-injury-case-representation"],"problems":[]},"one_line_summary":"Client praises Amy and the firm for going above and beyond to handle their case correctly.","key_phrases":["went above and beyond","handle the correct way","wonderful law firm","thank you for all your work"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeTZ6RGtRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["accident-injury-representation"],"problems":["vehicle-accident"]},"one_line_summary":"Client retained Harrell & Harrell after an accident and was satisfied with their helpfulness and responsiveness to questions.","key_phrases":["retained Harrell & Harrell as legal counsel","They were helpful and answered all my questions","won't hesitate to retain them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdFlleTVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["personal-injury-case-representation"],"problems":[]},"one_line_summary":"The client praises Harrell & Harrell for their kindness, professionalism, promptness, and expert case handling throughout her entire experience.","key_phrases":["extremely understanding and kind","professional and prompt in every interaction","best care and expertise possible","so grateful that I did"]},"ChZDSUhNMG9nS0VJQ0FnSUNNcmJDRFVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Carmen"],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer had a very positive experience with Carmen, who was described as super helpful.","key_phrases":["super helpful","Carmen was super helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeWJHRG1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Patty","Barbara","Darrell"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client had a very positive experience with Harrell & Harrell, praising staff for keeping them informed and promptly answering questions.","key_phrases":["kept me posted on every step","answering any questions right away","would use this firm again","Patty and Barbara were great"]},"ChZDSUhNMG9nS0VJQ0FnSUNNNmF6M0JREAE":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":[],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer briefly notes that Harrell & Harrell P.A. is now their new lawyer.","key_phrases":["my new lawyer"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcFlMTTJRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["personal-injury-claim"],"problems":["eye-injury","case-dropped-after-nearly-two-years"]},"one_line_summary":"Client with an eye injury was strung along for nearly two years before the firm decided it could not help him.","key_phrases":["waist my time","almost 2 years to realize they couldn't help me","dont recommend this law firm to no one","very sorry I chose them"]},"ChZDSUhNMG9nS0VJQ0FnSUQwb2F6OGFREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer found Harrell & Harrell very helpful throughout their entire legal process.","key_phrases":["very helpful","entire process"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNEtYVmhBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":["no-return-calls","lack-of-communication"]},"one_line_summary":"The reviewer complains that the firm does not return calls.","key_phrases":["don't call back","no response"]},"ChZDSUhNMG9nS0VJQ0FnSUNJMThYRVpREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises all staff they have interacted with for being consistently respectful and helpful.","key_phrases":["respectful and helpful","always been respectful","everyone I have had to communicate with"]},"ChZDSUhNMG9nS0VJQ0FnSUMwal9ueWR3EAE":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["case-evaluation"],"problems":["case-not-accepted"]},"one_line_summary":"Reviewer's case was not taken but acknowledges the firm is reputable and in high demand.","key_phrases":["didn't want to take my case","so many people calling for their services","cannot possibly take every single one","Good firm"]},"ChZDSUhNMG9nS0VJQ0FnSUMwcDlLdUlREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer gives a brief positive review calling Harrell & Harrell great lawyers.","key_phrases":["Great lawyers"]},"ChZDSUhNMG9nS0VJQ0FnSUMwLTdDWFVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"A long-time Jacksonville client of 44 years expresses the highest respect for Mr. Harrell and enthusiastically recommends the firm.","key_phrases":["helped me several times over my 44 years","highest respect for Mr. Harrel","Always a gentleman","recommend them to everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUMwNDlLUG9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Black"],"services":["personal-injury","car-accident-claim"],"problems":["daughter-lost-in-car-accident","need-for-care-following-accident"]},"one_line_summary":"A longtime client praises Mr. Black and his staff for their dedication, compassion, and personal support during the tragic loss of her daughter in a car accident.","key_phrases":["worked very hard on my case","made me feel like family","sent me flowers and a gift card","a lawyer that cares about you"]},"ChdDSUhNMG9nS0VJQ0FnSUMwMmJpdXpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","responsiveness"],"entities":{"technicians":["David","Amy"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises attorney David Black and Amy Seamon for their expertise and immediate responsiveness.","key_phrases":["all the help and expertise","great customer service","immediate response","David Black and Amy Seamon"]},"ChZDSUhNMG9nS0VJQ0FnSUMwLXJxeWZnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":["unable-to-reach-firm-for-assistance"]},"one_line_summary":"Reviewer reports being repeatedly hung up on when calling for assistance and strongly advises against using the firm.","key_phrases":["attempted to call multiple times","consistently hang up in my face","would not suggest them at all"]},"ChdDSUhNMG9nS0VJQ0FnSUMwdEotTDFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim","traumatic-brain-injury-case"],"problems":["traumatic-brain-injury","uncertain-future","inability-to-join-military-due-to-injury"]},"one_line_summary":"Harrell & Harrell went above and beyond by meeting the family locally, keeping them informed throughout, and winning a life-changing settlement for a daughter with a traumatic brain injury.","key_phrases":["met us at a location close to our house","never once had to call to check the status","took her injury to heart","attorney worked hard and won"]},"ChdDSUhNMG9nS0VJQ0FnSUMwMkthYWd3RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["communication","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Carmen"],"services":["personal-injury-case-management","medical-care-coordination"],"problems":["personal-injury-case","unmet-medical-needs"]},"one_line_summary":"Client praises Carmen Byrd for exceptional communication, compassionate support, and going above and beyond throughout her personal injury case.","key_phrases":["kept regular contact with me notifying me of every change","made me feel like family","went above and beyond to help me and my family","20 out of 10 for her compassion and love"]},"ChZDSUhNMG9nS0VJQ0FnSUMwb05hNVVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation","contingency-fee-case"],"problems":["personal-injury-case-requiring-legal-representation"]},"one_line_summary":"Client praises Harrell & Harrell for delivering on their promises, handling everything, and working on a contingency fee basis with a successful settlement.","key_phrases":["nothing less than what they told me","took care of everything","didn't have to pay anything upfront","I would have never done it myself"]},"ChdDSUhNMG9nS0VJQ0FnSURVdl9UUV9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","technical_knowledge"],"entities":{"technicians":["Nicole"],"services":["personal-injury-case-management"],"problems":["legal-case-requiring-attorney-representation"]},"one_line_summary":"Client praises attorney Nicole and the Harrell & Harrell team for their professionalism, communication, and successful case outcome.","key_phrases":["superior email etiquette throughout my case","earning me a very nice outcome","work as a team of Attorneys","always advise you on EVERYTHING"]},"ChdDSUhNMG9nS0VJQ0FnSURVeC1fQy13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Black"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"James expresses heartfelt gratitude toward Mr. Black and the Harrell & Harrell staff for their impactful help for his family.","key_phrases":["great and wonderful people","truly a blessing for me and my family","Mr. Black and staff thank you so much"]},"ChdDSUhNMG9nS0VJQ0FnSURVeGNERnRRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer praises a staff member for being very helpful and doing an outstanding job.","key_phrases":["Very Helpful","Outstanding Job","Thanks So Much"]},"ChdDSUhNMG9nS0VJQ0FnSURVMXU2YzFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-lawsuit","legal-counsel"],"problems":["stressful-lawsuit-situation-requiring-legal-representation"]},"one_line_summary":"Attorney Adam Regar and staff Brenda and Patty made a stressful lawsuit process manageable through thorough communication and consistent availability.","key_phrases":["explaining things thoroughly","always being available to me","definitely on your side","SO much less stressful"]},"ChZDSUhNMG9nS0VJQ0FnSUNVXzhxd0t3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["legal-consultation","legal-referral"],"problems":["legal-issue-requiring-outside-referral"]},"one_line_summary":"Though unable to take the case, the firm helpfully directed the client to appropriate legal resources.","key_phrases":["very helpful in advising me","where to seek help","when they were unable to help"]},"ChdDSUhNMG9nS0VJQ0FnSUNVNTVyMjR3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["inadequate-legal-representation","client-felt-abandoned-during-proceedings"]},"one_line_summary":"Reviewer's ex-wife felt poorly represented by Harrell & Harrell, who allegedly failed to fight for their client and caved under pressure.","key_phrases":["not capable of fighting for their client","she wasn't represented when needed","they caved in","recommend any other Firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNVdzhMRm1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Holly","Julie"],"services":["personal-injury-case-management"],"problems":["accident","stress-and-life-disruption-after-injury"]},"one_line_summary":"After a life-disrupting accident, the client praises Holly and Julie at Harrell & Harrell for their professionalism, patience, and supportive guidance throughout the case.","key_phrases":["life slowly started turning around","patient with me even though I had a million questions","guided me through each step of the way","always felt they had my best interest at heart"]},"ChZDSUhNMG9nS0VJQ0FnSUNVbmNEbUtBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the firm to be very nice and courteous.","key_phrases":["very nice and courteous"]},"ChdDSUhNMG9nS0VJQ0FnSUNVM2RhSl9RRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer simply expressed gratitude with a brief thank you.","key_phrases":["Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNVMG9fd2l3RRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["legal-services"],"problems":["unanswered-calls","unreturned-calls","no-email-response"]},"one_line_summary":"Client was dissatisfied due to unanswered calls, unreturned messages, and lack of email communication.","key_phrases":["Failed to answer calls and return them","wouldn't respond to emails","very poor communication all around","Wasn't pleased with my experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNVX0pPQ0tnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":["Crane"],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer briefly praises Crane as a good lawyer at Harrell & Harrell.","key_phrases":["Crane service","good lawyers"]},"ChdDSUhNMG9nS0VJQ0FnSURrellIYndnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Allison"],"services":["personal-injury-consultation"],"problems":[]},"one_line_summary":"The reviewer praises Allison for being genuinely helpful and honest in addressing their personal situation.","key_phrases":["more than helpful","genuine & honest","doing what was best for me","more than appreciative"]},"ChdDSUhNMG9nS0VJQ0FnSURrMVl2eWlRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-legal-representation"],"problems":[]},"one_line_summary":"Customer is satisfied with Harrell & Harrell's work and reports a great outcome.","key_phrases":["did their job","great outcome"]},"ChZDSUhNMG9nS0VJQ0FnSURrb1lPbEtREAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":["difficult-personal-situation"]},"one_line_summary":"The reviewer expresses gratitude for the firm's help during a difficult time.","key_phrases":["Thanks for your help","difficult time"]},"ChZDSUhNMG9nS0VJQ0FnSURrdnU3Sk9REAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":[],"problems":[]},"one_line_summary":"Customer expresses gratitude to Harrell & Harrell and three specific staff members.","key_phrases":["Big Thanks to H&H","Adam Regar","Brenda Berrios","Patty Cupit"]},"ChdDSUhNMG9nS0VJQ0FnSURraHAtRnZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":["personal-injury-case"]},"one_line_summary":"The client praises Adam, Brenda, and Patty for making a difficult personal injury experience much easier to navigate.","key_phrases":["made my experience amazing","hard to go through what I did","a team like them It was easier","can't thank them enough"]},"ChZDSUhNMG9nS0VJQ0FnSURrMktUS2NREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Carmen"],"services":["personal-injury-representation","case-management"],"problems":["hit-and-run-accident-injuries","medical-bills","mental-anguish","fear-of-injustice"]},"one_line_summary":"A client injured in a hit-and-run accident praises case manager Carmen Byrd for her brilliance, compassion, and clear legal explanations that restored their faith in justice.","key_phrases":["absolutely brilliant","took the initiative to explain the law","compassion shown by Mrs. Byrd","honesty still prevails"]},"ChdDSUhNMG9nS0VJQ0FnSURFcTQyVDFBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Allison"],"services":["personal-injury-representation","injury-settlement","medical-referral"],"problems":["personal-injuries","seeking-compensation-for-injuries"]},"one_line_summary":"Customer Alan Small praises attorney Allison Champion as the best in Florida for her patience, courtesy, and expert handling of his personal injury case.","key_phrases":["NO DOUBT what makes Harrell and Harrell the best in Florida","very patient, confident, courteous","getting me the funds available to me for my injuries","the best of the best"]},"ChZDSUhNMG9nS0VJQ0FnSURFNnNmckhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Brenda","Patty","Adam"],"services":["personal-injury-claim","insurance-dispute"],"problems":["back-injury-from-car-accident","insurance-company-unwilling-to-cooperate"]},"one_line_summary":"Client praises the entire team at Harrell & Harrell for their responsiveness and dedication in handling a complex back injury case against a large insurance company.","key_phrases":["great group of professionals from start to finish","always there when I called","prompt response to all emails","fight a big insurance company"]},"ChZDSUhNMG9nS0VJQ0FnSURFMU9qMkt3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Adam"],"services":["personal-injury-representation"],"problems":["car-accident-injury-2017"]},"one_line_summary":"Client praises Adam Regar and his associates for going above and beyond over two years following a 2017 car accident.","key_phrases":["gone above and beyond","working for the last two years","greatly appreciative","hit in an accident in 2017"]},"ChdDSUhNMG9nS0VJQ0FnSURFNnNQMV9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Alice had an excellent experience with Harrell & Harrell and would recommend them to everyone.","key_phrases":["the best ever","couldn't have asked for better help","would recommend them to everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNFLTVHOXV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Cliff","Adam","Brenda","Patty"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell as a top-tier law firm with a family-like atmosphere and gives shout-outs to multiple staff members.","key_phrases":["second to none","treat you like real family","Big shout out to Adam Regar, Brenda Barrios and Patty"]},"ChZDSUhNMG9nS0VJQ0FnSUM0eV9YV0JREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Lauralee"],"services":["hit-and-run-case-settlement","personal-injury"],"problems":["hit-and-run-accident"]},"one_line_summary":"Client praises Harrell & Harrell for quickly settling a hit-and-run case in under six months, with special recognition for Lauralee's thorough communication.","key_phrases":["fast and efficient","settled in less than 6 months","kept me informed of even the smallest of details","special kudos to Lauralee"]},"ChdDSUhNMG9nS0VJQ0FnSURZeDhHbm5BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Pam"],"services":["personal-injury-representation"],"problems":["unforeseen-legal-situation-causing-worry-and-concern"]},"one_line_summary":"Brenda praises Harrell & Harrell, especially Pam Kurth, for addressing all her concerns and making a difficult situation less scary.","key_phrases":["had my back","Pam Kurth was amazing","all my worries and concerns were addressed","made the unforeseen a little less scary"]},"ChdDSUhNMG9nS0VJQ0FnSURZdTgyUm9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","punctuality","courtesy"],"entities":{"technicians":["Nick","Diane"],"services":["personal-injury-representation","initial-consultation"],"problems":["unspecified-legal-case-requiring-attorney-representation"]},"one_line_summary":"Client praises attorney Nick Lake and assistant Diane Eucare for their professionalism, communication, and dedication throughout the case process.","key_phrases":["immediately was put at ease","never overpromised anything","professionalism and timeliness","my interests at heart"]},"ChZDSUhNMG9nS0VJQ0FnSURZMWJPRU1REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["personal-injury","car-accident-claim"],"problems":["car-accident","medical-treatment"]},"one_line_summary":"Client enthusiastically recommends Harrell & Harrell for guiding him smoothly through a car accident case with wise legal counsel.","key_phrases":["helped, guided, and educated me all the way through the process smoothly","wise legal counsel","forever grateful","deserve more than 5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSURZd1pxV0lnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-claim","auto-accident-case"],"problems":["rear-end-collision"]},"one_line_summary":"Client praises Rosanna for excellent communication and successfully resolving her rear-end collision case.","key_phrases":["Rosanna is absolutely amazing","communicated and explained things very well","I highly recommend Harrell & Harrell","just completed my case"]},"ChdDSUhNMG9nS0VJQ0FnSURZbHBEbDdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Rosanna","Renee"],"services":["personal-injury-claim","car-accident-representation"],"problems":["car-accident-involving-daughter"]},"one_line_summary":"Client praises Harrell & Harrell, especially attorney Renee and paralegal Rosanna, for exceptional professionalism and a gratifying case outcome following a car accident.","key_phrases":["Rosanna exceeded my expectations","very high level of professionalism and knowledge","forever grateful for the outcome of my case","highly recommend Harrell and Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSURZLW9POHpnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Nancy","Greg"],"services":["personal-injury-case","accident-claim-settlement"],"problems":["accident","needed-legal-representation-after-injury"]},"one_line_summary":"Client praises H&H for their genuine caring attitude, accessibility, and securing a policy-maximum settlement after an accident.","key_phrases":["settled for the policy maximum","always available when I called","caring attitudes were real","May the good Lord have mercy on whomever has to face this law firm"]},"ChdDSUhNMG9nS0VJQ0FnSURZaHVIXzRBRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Nick","Renee"],"services":["personal-injury-settlement"],"problems":["poor-case-closing-experience","felt-treated-as-a-transaction-rather-than-a-person"]},"one_line_summary":"Client praises attorney Nick Lake highly but criticizes the firm's handling of the settlement process, feeling depersonalized when dealing with Renee Harrell.","key_phrases":["Nick Lake is fantastic","felt very much like a transaction instead of a person","things went a little haywire","decided to settle because I didnt want to deal with it anymore"]},"ChZDSUhNMG9nS0VJQ0FnSURZeks2bWNBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["attorney-withdrew-from-case-after-over-a-year","transferred-to-unwanted-attorney-without-client-consent","lack-of-case-updates-and-communication","no-resolution-achieved"]},"one_line_summary":"Client was dropped after a year with no resolution, transferred to an unwanted attorney, and kept out of the loop throughout, ultimately firing both attorneys.","key_phrases":["bowed out send me to another attorney, not of my choosing","kept out of the loop","had to fire both attorneys","Go some place else"]},"ChdDSUhNMG9nS0VJQ0FnSURZMU5UUTJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Renee"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Renee and her staff for their sincerity, care, and trustworthiness at Harrell & Harrell.","key_phrases":["truly care about you","very sincere","best interest in mind","top notch and definitely a firm you can trust"]},"ChdDSUhNMG9nS0VJQ0FnSUNZeF83R3hnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-representation"],"problems":["difficult-legal-situation"]},"one_line_summary":"Client praises Lauralee and the Harrell & Harrell team for their courteous, professional, and expedient handling of a difficult legal situation.","key_phrases":["really know how to get their job done","Courteous, Professional, Expediant","grateful for all you did","very difficult situation"]},"ChdDSUhNMG9nS0VJQ0FnSUNZLWNta3lRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["David","Amy"],"services":["personal-injury-representation"],"problems":["medical-decisions-and-outcome-following-injury"]},"one_line_summary":"Anna highly praises attorney David Black and assistant Amy for their dedicated support, communication, and advocacy throughout her personal injury case.","key_phrases":["David Black is first class","fought for me","kept me in the loop","highly recommend David Black"]},"ChZDSUhNMG9nS0VJQ0FnSUNZcXJPRkdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell for their prompt responsiveness, clear communication, and thorough paralegal support, highly recommending the firm.","key_phrases":["on the job from the time I made contact","clearly explained every detail","paralegal assigned to me was thorough","REALLY for THE PEOPLE"]},"ChdDSUhNMG9nS0VJQ0FnSUNZc3RMdTVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["accident"]},"one_line_summary":"Client praises attorney Kelly for her exceptional care and dedication following a traumatic accident, making her feel valued beyond just a case.","key_phrases":["went above and beyond","I wasn't just a case to her","my concerns were her concerns","took such great care of everything"]},"ChZDSUhNMG9nS0VJQ0FnSUNZc29TZlBnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Kelly"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell for excellent case handling and highlights Kelly Zurlo's consistent communication and availability.","key_phrases":["amazing job handling my case","always kept in touch","readily available to answer all of my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNZckxhcDJBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["personal-injury-claim","auto-accident-settlement","insurance-negotiation"],"problems":["rear-end-collision","totaled-vehicle","physical-injuries-requiring-pain-specialist","low-initial-insurance-settlement-offer"]},"one_line_summary":"After being rear-ended and receiving a lowball insurance settlement offer, the client used Harrell & Harrell to secure a six-figure settlement far exceeding what their insurer initially proposed.","key_phrases":["offered a settlement in the 4 digit range initially","Harrell and Harrell was able to get me in the 6 digit range","I wouldn't have gotten it without Harrell and Harrell","professional, friendly and kept me informed"]},"ChdDSUhNMG9nS0VJQ0FnSUNZaEx2NjNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation","legal-services"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell for their outstanding service, family-like treatment, and impressive results throughout every step of the case.","key_phrases":["treat you like family","stand behind you at every step","amazing results","great professional experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNEtyanZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Wilcox"],"services":["auto-accident-claim"],"problems":["car-wreck-injury"]},"one_line_summary":"Client praises the helpful and supportive staff, especially Mrs. Wilcox, for successfully handling their auto accident case.","key_phrases":["wonderful staff","really came through for me","being there for me","really appreciate the help"]},"ChZDSUhNMG9nS0VJQ0FnSUNZZ0w3OFVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Adam","David","Amy"],"services":["personal-injury-representation","auto-accident-claim","court-litigation"],"problems":["husband-injured-in-2016-automobile-accident","permanent-injury"]},"one_line_summary":"Customer praises Harrell & Harrell for their professionalism and family-like treatment, resulting in a favorable court verdict for a 2016 automobile accident personal injury case.","key_phrases":["treated like family","fought for us in court","got us a verdict in our favor","very professional"]},"ChdDSUhNMG9nS0VJQ0FnSURvbjlESzZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation"],"problems":["legal-case-requiring-attorney-representation"]},"one_line_summary":"First-time legal client praises attorney Nicole Coutu for her intelligence, kindness, clear communication, and winning the case.","key_phrases":["treated as a person and not someone to make money off of","always made sure I knew what was going on","she did win","highly recommend Harrell and Harrell and request Nicole Coutu"]},"ChZDSUhNMG9nS0VJQ0FnSURvbzhYS0NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Diane","Lynn"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell's attentive care, specifically highlighting attorney Diane Cassaro and paralegal Lynn Dew for their diligent handling of the case.","key_phrases":["absolutely care about my well being","were on the ball with my case","helping me"]},"ChZDSUhNMG9nS0VJQ0FnSURvcE1yWkpREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Laura"],"services":["personal-injury-settlement"],"problems":["obtaining-a-settlement"]},"one_line_summary":"The client praises Laura Lee Rodriguez for being helpful and keeping them well informed throughout the settlement process.","key_phrases":["making this process so easy","kept me well informed","always so helpful","getting me a settlement"]},"ChdDSUhNMG9nS0VJQ0FnSURveEszcmp3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client feels they were very well represented by the entire team at Harrell & Harrell.","key_phrases":["very well represented","everyone who played a part in my case"]},"ChZDSUhNMG9nS0VJQ0FnSURva05Ib0lnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Nick","Diane"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Nick Lake and Diane Eucare for excellent communication and easy dealing throughout the entire case.","key_phrases":["awesome from start to finish","never left in the dark about anything","so easy to deal with","would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNvejVQNW1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Nancy"],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses enthusiastic gratitude for wonderful service, specifically thanking Nancy.","key_phrases":["They were wonderful","Thank you so much Nancy"]},"ChdDSUhNMG9nS0VJQ0FnSUNvbTdEVTFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Julissa"],"services":["personal-injury-claim"],"problems":["unresolved-personal-injury-claim"]},"one_line_summary":"Julissa Ali handled the client's claim professionally and resolved it beyond expectations, earning a strong recommendation for the firm.","key_phrases":["accessible and professional","resolved our claim above and beyond my expectations","handled everything","definitely recommend this firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNvczUtQmhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Pam"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer felt warmly welcomed by staff member Pam, describing the firm as treating clients like family.","key_phrases":["Treats you like family","new aunt Pam"]},"ChZDSUhNMG9nS0VJQ0FnSUNvNDdydFVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-case"],"problems":[]},"one_line_summary":"Client praises Lauralee and Harrell & Harrell for guiding her through every step of her case and achieving a satisfying outcome.","key_phrases":["walked me through every single step","could not be happier with the outcome","best law firm I have worked with","personally thank Lauralee"]},"ChdDSUhNMG9nS0VJQ0FnSUNvazRUbzNBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Renee"],"services":["personal-injury-representation"],"problems":["daughter-s-accident"]},"one_line_summary":"A longtime client praises Renee and her staff for treating clients like family and maintaining a genuine relationship 16 years after their daughter's accident.","key_phrases":["treat you like family","still keep in touch","love and compassion for their clients","absolutely amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNvZzlueVZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-case-settlement"],"problems":["personal-injury-case"]},"one_line_summary":"Client's case was resolved in under a year with results that exceeded expectations.","key_phrases":["settled in less than a year","far surpassed my expectations","end-result"]},"ChdDSUhNMG9nS0VJQ0FnSUNvdFlhYzJnRRAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["communication","responsiveness","pricing"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["lack-of-case-updates","unresponsiveness","mounting-bills","loss-of-confidence-in-representation"]},"one_line_summary":"Client feels ignored and unsupported a year into her case, frustrated by lack of updates and the firm's insistence on their 33% fee despite poor communication.","key_phrases":["always have to reach out to them","no response hardly","bills still piling up","still want the 33%"]},"ChZDSUhNMG9nS0VJQ0FnSUNvenZYUkpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kelly"],"services":["personal-injury-representation"],"problems":["stressful-legal-situation"]},"one_line_summary":"Client praises paralegal Kelly for turning a stressful experience into a positive one and highly recommends her services.","key_phrases":["turned a stressful experience into a positive one","extremely accommodating and easy to work with","would recommend her to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNvOXZEeWF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["insurance-claim-representation"],"problems":["insurance-dispute"]},"one_line_summary":"Customer praises Harrell & Harrell's knowledgeable and helpful staff for their guidance through a difficult insurance matter.","key_phrases":["very helpful and knowledgable","guidance and representation","dealing with insurance is not easy","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdHNySlVREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell as great and highly competent lawyers.","key_phrases":["great lawyers","very competent"]},"ChZDSUhNMG9nS0VJQ0FnSURJMl95VllBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-claim","insurance-settlement"],"problems":["insurance-settlement-dispute"]},"one_line_summary":"Client praises Rosanna for excellent case management and securing a higher settlement than the insurance company's initial offer.","key_phrases":["took great care of me and my case","didn't have to worry about anything","kept me up to date","got me MORE back than what the insurance offered"]},"ChdDSUhNMG9nS0VJQ0FnSURJZzdteHdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury","car-accident-claim"],"problems":["serious-injury-from-car-accident"]},"one_line_summary":"Patricia highly praises Harrell & Harrell for guiding her through a personal injury case after a serious 2016 car accident, resulting in a successful outcome.","key_phrases":["seriously injured in a car accident","joy to work with","guiding me with everything I would need","trust that you will be there for me"]},"ChdDSUhNMG9nS0VJQ0FnSUNJajd6WHdnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","courtesy","professionalism"],"entities":{"technicians":["Julie","Rosanna","Holly"],"services":["personal-injury-claim"],"problems":["personal-injury-claim"]},"one_line_summary":"Client praises the firm's responsiveness, thoughtful care during a personal hardship, and the outstanding performance of attorneys Julie, Rosanna, and Holly.","key_phrases":["super responsive","kept me in the loop every step of the way","on top of their game","if there were 10 stars they'd get a 10"]},"ChdDSUhNMG9nS0VJQ0FnSUNJbDQ3NjhBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["paralegal-services"],"problems":["poor-follow-up-from-paralegal","lack-of-professionalism"]},"one_line_summary":"Customer is deeply dissatisfied with their paralegal's poor follow-up and lack of professionalism, and will no longer recommend the firm.","key_phrases":["lacks follow skills up and professionalism","after my experience NEVER will I again","recommended this firm to others before"]},"ChdDSUhNMG9nS0VJQ0FnSUNBd2VUazBnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The customer enthusiastically praises Harrell & Harrell with a brief but glowing endorsement.","key_phrases":["These guys are awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNJMWFLdE5REAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["case-not-taken-due-to-insufficient-financial-return","access-to-legal-representation"]},"one_line_summary":"Reviewer found the firm professional but criticizes their practice of turning away clients who won't generate sufficient fees.","key_phrases":["very professional and considerate","nothing they can do for you","sad how expensively it is for ethics","if your money is flowing they will be great"]},"ChZDSUhNMG9nS0VJQ0FnSUNJbFlLRFV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises Nicole Coutu for excellent work and keeping her informed throughout the process, and enthusiastically recommends the firm.","key_phrases":["great work","always keeping me include in the process","will recommend your services","great firm"]},"ChZDSUhNMG9nS0VJQ0FnSUNJdnZPamFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution","punctuality"],"entities":{"technicians":["Gregory","Lauralee"],"services":["car-accident-personal-injury"],"problems":["son-injured-in-car-accident"]},"one_line_summary":"The Williamsons praise attorney Gregory Schlax and paralegal Lauralee Rodriguez for their professionalism, responsiveness, and expert guidance through their son's car accident injury case.","key_phrases":["immediately knew we had made the correct decision","patiently answered all our questions","always available by phone, in person or email","made what initially appeared to be an overwhelming process into a smooth methodical one"]},"ChZDSUhNMG9nS0VJQ0FnSURndWJIWFBREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer gives a brief but highly positive endorsement of Harrell & Harrell P.A. as excellent lawyers.","key_phrases":["Excellent lawyers"]},"ChZDSUhNMG9nS0VJQ0FnSURBaGJDQkhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jamie"],"services":["personal-injury"],"problems":[]},"one_line_summary":"Reviewer highly recommends Jamie Holland of Harrell & Harrell as an outstanding personal injury attorney.","key_phrases":["as fine a lawyer as you could hope to find","highly recommend him","injured due to the carelessness of someone else","Jamie Holland of the Harrell firm"]},"ChdDSUhNMG9nS0VJQ0FnSURBenMtRjFBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim","accident-compensation"],"problems":["accident-injury","seeking-compensation-for-damages"]},"one_line_summary":"After an accident, the client trusted Harrell & Harrell and received excellent results including a good compensation settlement.","key_phrases":["put the case in this group of professionals","results were excellent","won the case","received a good compensation for the damage"]},"ChZDSUhNMG9nS0VJQ0FnSURnMjZfbWVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-representation"],"problems":["difficult-time-requiring-legal-assistance"]},"one_line_summary":"Bob had a top-notch experience with Harrell & Harrell, praising staff member Lauralee for her incredible help during a difficult time.","key_phrases":["top notch experience","Lauralee was incredible","helping out in this difficult time"]},"ChdDSUhNMG9nS0VJQ0FnSURnbE1MNF93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":["Lauralee"],"services":["personal-injury","auto-accident-claim"],"problems":["serious-car-crash"]},"one_line_summary":"Client praises Lauralee and the Harrell & Harrell team for their hard work, responsiveness, and client-focused approach following a serious car crash.","key_phrases":["serious car crash","worked hard on my case","very quick at responding back","knows whats best for their client"]},"ChdDSUhNMG9nS0VJQ0FnSUNBNk5qQXVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Linen"],"services":[],"problems":[]},"one_line_summary":"Customer expresses strong appreciation for Harrell & Harrell, specifically praising staff member Linen Dew for being very helpful.","key_phrases":["Love Harrell and Harrell","Linen Dew was so much help","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSURnbXN6Rjh3RRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["case-evaluation"],"problems":["refused-case-consultation","low-win-probability-case-rejected-without-review"]},"one_line_summary":"Customer claims the firm refuses to take the time to speak with or analyze a potential client's case if there is a chance of not winning.","key_phrases":["won't even talk to you","analyze your case","chance of not winning","won't take the time"]},"ChZDSUhNMG9nS0VJQ0FnSUNRX003SU1REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Julie"],"services":["personal-injury-law","family-law"],"problems":[]},"one_line_summary":"Customer highly recommends Harrell & Harrell, praising attorney Julie as one of the kindest lawyers they have met.","key_phrases":["super nice, professional and caring","one of the kindest lawyer l have ever met","highly recommend this family law firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNncHUyUm1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Alleman"],"services":["personal-injury-representation"],"problems":["legal-case-requiring-attorney-representation"]},"one_line_summary":"Client praises Miss Alleman for excellent communication and a happy case outcome, expressing willingness to use the firm again.","key_phrases":["nothing less than positive","always kept me up-to-date","very happy with the outcome","would not hesitate to choose their firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNRb01iZzl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Rossana","Gregory"],"services":["personal-injury-case","paralegal-services"],"problems":["legal-case-requiring-representation"]},"one_line_summary":"Client praises paralegal Rossana Wilcox and lawyer Gregory Schlax for excellent communication and dedication to her case.","key_phrases":["always answer my questions and update me about new information","did everything possible to help my case","really recommend to anyone that needs help with a case","experience at Harrell & Harrell was great"]},"ChZDSUhNMG9nS0VJQ0FnSUNROEk3UlJREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Loraleigh"],"services":["personal-injury-consultation"],"problems":["brain-disorder","slip-and-fall-or-store-injury","disrespectful-treatment-during-intake"]},"one_line_summary":"A seriously injured client reports being laughed at by a representative during her intake consultation, leaving her feeling disrespected and dismissed.","key_phrases":["laughing while it was said was uncalled for","very rude","leaving seriously injured clients very disrespected","employees are letting cases get away"]},"ChZDSUhNMG9nS0VJQ0FnSUN3X2ZiOE9BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises their attorney at Harrell & Harrell for exemplary service and attention, and would recommend the firm.","key_phrases":["exemplary service and attention","would recommend their services"]},"ChdDSUhNMG9nS0VJQ0FnSURReHV6NWlBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claim"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell for being diligent in securing the compensation clients deserve.","key_phrases":["very diligent","getting what you deserve"]},"ChZDSUhNMG9nS0VJQ0FnSUNnenJQaVpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":["unspecified-legal-matter-requiring-representation"]},"one_line_summary":"Client praises Harrell & Harrell's professionalism, responsiveness, and successful outcome, specifically highlighting attorney Rosanna Wilcox's knowledge and communication.","key_phrases":["professionalism is a rare find","kept me up to date thru the entire event","fought for me from start to finish","would not hesitate recommending H & H"]},"ChZDSUhNMG9nS0VJQ0FnSURBOTZ5aFh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Nancy"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Client praises Nancy Gregg for her attentiveness and willingness to thoroughly explain case details throughout the process.","key_phrases":["Nancy Gregg is Awesome","very attentive","explain things over and over if need be","Blessed I was assigned to Nancy Gregg"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMEoyTW93RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Janet"],"services":["personal-injury-case","medical-referral"],"problems":["case-dropped-without-resolution","no-medical-referrals-provided","ignored-emails-and-phone-calls","no-communication-for-3-months"]},"one_line_summary":"Client was dropped after 3 months with no medical referrals, no returned communications, and no explanation from the firm.","key_phrases":["mailed me a letter to let me know they not going forward with my case","never helped me see not one doctor","wouldn't receive an email back nor a phone call","they just drop my case with no hesitation"]},"ChZDSUhNMG9nS0VJQ0FnSUNneU1XSEZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Julie","Holly"],"services":["personal-injury-representation"],"problems":["accident-injury"]},"one_line_summary":"Client praises Julie Harrell and paralegal Holly for prioritizing his recovery and keeping him informed throughout his accident case.","key_phrases":["best interest and recovery as their number one priority","kept in constant contact","got what I deserved","would recommend Julie Harrell and the staff"]},"ChdDSUhNMG9nS0VJQ0FnSURnbHJ6YWt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Rosanna"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Rosanna Wilcox for her outstanding professionalism and clear communication throughout the legal process.","key_phrases":["absolute asset to the firm","impressed by her professionalism","keeping me updated and breaking everything down","easy for me to understand"]},"ChdDSUhNMG9nS0VJQ0FnSUN3enRycV93RRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","problem_resolution","professionalism","responsiveness","pricing"],"entities":{"technicians":[],"services":["personal-injury-representation","insurance-claim-review"],"problems":["repeated-paperwork-errors","failure-to-review-insurance-costs","client-overpaid-due-to-attorney-neglect","lack-of-follow-through-after-signing"]},"one_line_summary":"Client reports repeated paperwork mistakes, poor follow-through, and financial harm due to attorney neglect after signing.","key_phrases":["promise a lot but deliver little","constantly had to tell them about the mistakes","hard to get them to do their job","paying a lot more than I should have"]},"ChdDSUhNMG9nS0VJQ0FnSURRbTQybTN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Nicole Cantu for making her feel valued as a person and keeping her informed throughout her case with thoroughness and professionalism.","key_phrases":["felt like a person, not just another case","kept me current every step of the way","thorough, and professional, and friendly","would highly recommend her to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUN3dnNMTXRBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell P.A. for being helpful, patient, and caring.","key_phrases":["Helpful, patient and caring"]},"ChdDSUhNMG9nS0VJQ0FnSUNRNkxqS3VRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Alison"],"services":["legal-services"],"problems":[]},"one_line_summary":"Reviewer praises Alison and the team at Harrell & Harrell as awesome and helpful.","key_phrases":["awesome people","Alison helpful lady"]},"ChZDSUhNMG9nS0VJQ0FnSUNRbHZMRmJ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Nancy"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Nancy Gregg and Harrell & Harrell for outstanding responsiveness, communication, and overall service.","key_phrases":["phone calls were always returned within minutes","questions were always answered and I was always updated","nothing short of amazing","efficient and effective ways"]},"ChdDSUhNMG9nS0VJQ0FnSURBMXZqdnV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer highly praises Rosanna Wilcox for her consistent communication and quick responsiveness throughout the entire process.","key_phrases":["kept in very good contact","quick responding to any form of contact","there any time I needed her","would recommend this company to everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNBLUtYUTlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Renee","Pam"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer expresses deep gratitude for a great experience with Renee and Pam at Harrell & Harrell.","key_phrases":["Great experience","Great people","Way to go Renee and Pam","forever grateful"]},"ChZDSUhNMG9nS0VJQ0FnSURRaXBlUVV3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","communication","pricing","problem_resolution"],"entities":{"technicians":["Holt","Sarah","Julie"],"services":["personal-injury-representation"],"problems":["difficult-legal-situation-requiring-attorney-representation"]},"one_line_summary":"Client had a positive overall experience with Harrell & Harrell's professional team during a difficult time, though notes the lengthy process and potential for increasing attorney fees.","key_phrases":["great experience during a really difficult time","informative and professional","work in my best interest","be prepared for the lengthy process"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdmF5MFJnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["David","Amy"],"services":["personal-injury-claim","car-accident-settlement"],"problems":["86-year-old-mother-injured-in-car-accident","unfamiliarity-with-legal-process","seeking-justice-for-negligence"]},"one_line_summary":"David Black and Amy Seamon provided compassionate, expert legal representation for an elderly woman's car accident claim, guiding the family through the legal process and securing a settlement.","key_phrases":["tireless fight","commitment and expertise","carefully taking us through the legal system","compassionate about getting my mom some justice"]},"ChdDSUhNMG9nS0VJQ0FnSUNRek1QTXlnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer gives a brief but enthusiastic endorsement of Harrell & Harrell, calling them the best people.","key_phrases":["The best people"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcUxISEFREAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer gives a brief positive endorsement, noting that Harrell & Harrell will help when they are able.","key_phrases":["help if they can"]},"ChdDSUhNMG9nS0VJQ0FnSURBOE83eDhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication"],"entities":{"technicians":["Nancy"],"services":["personal-injury-representation","car-accident-settlement"],"problems":["car-accident-injuries","unpaid-medical-bills"]},"one_line_summary":"Client praises Nancy Alderman for her compassion, knowledge, and professionalism in successfully settling a car accident case and covering all medical bills.","key_phrases":["get a settlement that help me get all of my medical bills paid","very compassionate, knowledgeable, professional, and patient","truly grateful and blessed","selected Harrell and Harrell to represent me"]},"ChdDSUhNMG9nS0VJQ0FnSURBcmN1UG13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"The reviewer praises Harrell & Harrell P.A. as the best lawyers in Jacksonville.","key_phrases":["Best lawyers in Jacksonville"]},"ChdDSUhNMG9nS0VJQ0FnSURRemFTRy1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":["Lauralee"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell for total professionalism, timely service, and outstanding communication, giving special recognition to staff member Lauralee.","key_phrases":["total professionalism","live person communication with a smile","Everything in a timely manner","special acknowledgement to Lauralee job well done"]},"ChZDSUhNMG9nS0VJQ0FnSUNBLUlYSE1nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Laura"],"services":["personal-injury-settlement"],"problems":["accident-related-injury-claim"]},"one_line_summary":"Client praises attorney Laura Lee for her patience, proactive communication, and successful settlement outcome.","key_phrases":["super patient and determined","always way ahead of them","made sure to get to our goal","didn't disappoint me at all"]},"ChZDSUhNMG9nS0VJQ0FnSUNBdWFtUUFREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises the kind staff and excellent communication that kept them informed throughout their case process.","key_phrases":["so kind and helpful","keep in contact","aware of your case","understand each step along the way"]},"ChZDSUhNMG9nS0VJQ0FnSUNBemJESFB3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication","responsiveness","pricing"],"entities":{"technicians":[],"services":["personal-injury-settlement","car-accident-claim"],"problems":["delayed-settlement-check","low-settlement-amount","attorney-fees-exceeding-client-payout","3-year-case-duration"]},"one_line_summary":"Client is deeply dissatisfied after nearly 3 years with a car accident case, citing a low settlement, excessive attorney fees, and a delayed check.","key_phrases":["settling for way less than you deserve","she is also getting more than I am","21 days ago I signed the paper","I had to pay more for my replacement car than what I'm getting"]},"ChZDSUhNMG9nS0VJQ0FnSURRaTh5R2FnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Gregory","Lauralee"],"services":["personal-injury-claim","bicycle-accident-settlement","medical-expense-negotiation"],"problems":["hit-by-a-car-while-riding-a-bicycle","minimal-insurance-coverage-from-at-fault-driver","medical-expenses"]},"one_line_summary":"Gregory and Lauralee successfully negotiated reduced medical expenses and a satisfying settlement for a cyclist struck by an underinsured driver.","key_phrases":["reduced my medical expenses drastically","settlement which more than pleased me","barely covered","hard working folks"]},"ChdDSUhNMG9nS0VJQ0FnSURneTRYYjhBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Laurale"],"services":["personal-injury-representation"],"problems":["personal-injury-case"]},"one_line_summary":"A deeply grateful client praises Harrell & Harrell, especially Laurale, for making her feel genuinely cared for throughout her case.","key_phrases":["more than just a client","my best interest was always placed above everything else","your voice said it all for me","deepest gratitude"]},"ChZDSUhNMG9nS0VJQ0FnSUNndnRUbUJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Rosanna"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client was very pleased with the professional and efficient handling of their case, giving special praise to Rosanna Wilcox for her promptness and warmth.","key_phrases":["very professional, dedicated, and efficient team","efficiency, promptness, warmth","looking out for my best interest","very pleased with how everything was handled"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcnNQYUJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":["Fenn","Nancy"],"services":["personal-injury-settlement"],"problems":["legal-dispute-requiring-settlement"]},"one_line_summary":"Nancy Aleman worked diligently to secure the best possible settlement, earning the client's gratitude and loyalty.","key_phrases":["best settlement possible","worked very diligently","appreciate her hard work","definitely be coming back"]},"ChdDSUhNMG9nS0VJQ0FnSUNRMmR6MWdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell's wonderful staff for their quick responsiveness and professionalism.","key_phrases":["wonderful staff","quick response to all my inquiries","professionalism","thank you for your service"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNlp2NmNREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["nursing-home-abuse","personal-injury"],"problems":["uncle-abused-in-nursing-home","attorney-unresponsive-and-dismissive","settlement-insufficient-to-cover-hospital-bills"]},"one_line_summary":"Customer had a deeply negative experience with an unresponsive Orlando attorney who settled a nursing home abuse case for an amount that didn't cover hospital bills.","key_phrases":["treated with no care or concern","would not return calls","very sort with me","didn't even cover my uncles hospital bills"]},"ChZDSUhNMG9nS0VJQ0FnSURBOXUzNERnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Nicole"],"services":["personal-injury-litigation"],"problems":["injury-related-legal-case"]},"one_line_summary":"Reviewer highly praises attorney Nicole Coutu for fighting hard on their injury case and gives her the highest recommendation.","key_phrases":["exceptional attorney","fought hard for my case","highest recommendation","injury related litigation"]},"ChZDSUhNMG9nS0VJQ0FnSURBZ09HdFh3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Customer praises Harrell & Harrell as an excellent law firm that treats clients well.","key_phrases":["excellent law firm","very good with their clients"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cXRLZ1FBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Holt"],"services":["personal-injury-representation"],"problems":["personal-injury-case-requiring-legal-assistance"]},"one_line_summary":"Client praises Holt Harrell for his professionalism, availability, and guided support throughout her personal injury case.","key_phrases":["most accommodating and professional experience","walked me through everything every step of the way","made himself available to me for any questions or concerns","wasn't alone in the situation"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaG9pYklnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Malia","Jessica"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Attorney Malia Phillips-Lee and paralegal Jessica Rogers provided caring, professional, and compassionate representation that made the client feel truly supported.","key_phrases":["very caring and listened","professional but with compassion and heart","fighting for you"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcnNidTZ3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Nicole"],"services":["personal-injury-representation","auto-accident-claim"],"problems":["broken-wrist-and-ankle-from-car-accident","another-driver-ran-a-red-light","required-surgery-occupational-therapy-and-physical-therapy"]},"one_line_summary":"A client badly injured in a 2016 auto accident praises attorney Nicole Coutu for guiding her through surgery, therapy, and recovery to a successful resolution.","key_phrases":["best lawyer in the world","every step of the way","fairytale dream come true","choose Harrell and Harrell"]},"ChZDSUhNMG9nS0VJQ0FnSUN3M2ZtclpnEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["personal-injury-case"],"problems":["inability-to-get-case-updates","lawyer-unavailability","financial-hardship-during-case","unresponsive-representation"]},"one_line_summary":"Client felt ignored and financially abandoned during their case, citing poor communication, lawyer unavailability, and excuses instead of support.","key_phrases":["I suffered","they will line their pockets","my lawyer was out a whole week","when asked about things I got excuses"]},"ChZDSUhNMG9nS0VJQ0FnSURRMTY2UmVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises the entire team at Harrell & Harrell for their kindness, professionalism, and top-notch representation throughout their lawsuit.","key_phrases":["wonderful and kind everyone in your office has been","never felt alone in our lawsuit","professional experienced representation","Every single person associated with our case was Top Notch"]},"ChZDSUhNMG9nS0VJQ0FnSURRLUp5TFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution","responsiveness"],"entities":{"technicians":["Bill","Nacy"],"services":["personal-injury-settlement","auto-accident-claim"],"problems":["serious-car-accident","seeking-legal-representation-after-collision"]},"one_line_summary":"Client praises Bill Harrell and staff member Nacy for exceptional personal care and timely settlement following a serious car accident.","key_phrases":["took me to his office in his personal car","got me my settlement exactly when she said she would","no one never made me feel like I was calling too much","I know their number by heart"]},"ChdDSUhNMG9nS0VJQ0FnSUNRLWZ2UG1RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness"],"entities":{"technicians":["Holt","June","Becca"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Holt, June, and Becca for their expert knowledge, efficient case handling, and thorough communication throughout the process.","key_phrases":["amazing team","handled with priority and efficiency","keen knowledge and incredible expertise","always have my referral of recommendation"]},"ChdDSUhNMG9nS0VJQ0FnSURBdVp6T3J3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":["Lauralee"],"services":["auto-accident-claim"],"problems":["auto-accident","opposing-insurance-companies-fighting-the-claim"]},"one_line_summary":"Despite doubts about the outcome, attorney Lauralee Rodriguez successfully resolved the client's auto accident case against resistant insurance companies.","key_phrases":["opposing insurance companies fought the process","she would be persistent in the case","SHE DID IT and SHE DID IT WELL","employing competent staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbHZfZnZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for excellent, caring, professional work.","key_phrases":["Excellent work","group of professionals","They really care"]},"ChdDSUhNMG9nS0VJQ0FnSUNnNmFuc3p3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jamie","Holt"],"services":["personal-injury-lawsuit","trial-representation"],"problems":["traumatic-accident","surgery-and-long-recovery","lawsuit-and-trial-stress"]},"one_line_summary":"Ashley praises Jamie Holland and Holt Harrell for their unwavering support, communication, and passion throughout a traumatic accident lawsuit and trial.","key_phrases":["never felt alone","kept me involved in the entire process","passion for their job as lawyers","every obstacle and every triumph"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbHQ2Qnl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","responsiveness","courtesy"],"entities":{"technicians":["Papas","Christina","Schlax","Lauralee"],"services":["social-security-disability","personal-injury-settlement","medical-care-arrangement"],"problems":["social-security-disability-claim","personal-injury-with-concussion"]},"one_line_summary":"The reviewer had two successful experiences with Harrell & Harrell — one for Social Security Disability approval and one for a personal injury settlement — praising the compassionate, responsive, and professional handling of both cases.","key_phrases":["approved and expedited on first application","always available to me during my frustrations","arranged for my medical care the same day","tremendously improved my quality of life"]},"ChZDSUhNMG9nS0VJQ0FnSUNnZ3V1eGJBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation","case-referral"],"problems":["case-transferred-to-smaller-firm-due-to-perceived-low-value","firm-prioritizing-higher-value-malpractice-cases-over-client-s-case"]},"one_line_summary":"Reviewer alleges the firm transferred her case to a smaller firm because it wasn't lucrative enough, prioritizing malpractice suits instead.","key_phrases":["pawn you off on a smaller firm","in favor of malpractice suits because they're worth more money","don't feel like they're going to get enough money","go with one of the other big name firms"]},"ChdDSUhNMG9nS0VJQ0FnSUNneHF1M19BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for delivering a hassle-free legal experience and says they would recommend and rehire the firm.","key_phrases":["hassle free experience in a time of need","was not let down","happily employ your services again","highly recommend you to anyone who needs legal council"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaTQ3UVNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Rosanna","Greg","Holt"],"services":["personal-injury-claim","insurance-negotiation","medical-referral"],"problems":["traffic-accident-requiring-surgery"]},"one_line_summary":"Client praises Harrell & Harrell for guiding him through a post-surgery traffic accident case with professionalism and respect.","key_phrases":["put my mind at ease","help guide me through the process","treated with up most respect and total professionalism","highly recommend Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSURBOWVES2l3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Beth"],"services":["legal-counsel","personal-injury-representation"],"problems":["needed-legal-counsel-during-a-difficult-personal-situation"]},"one_line_summary":"Paralegal Beth Osburn provided exceptional compassion and responsiveness that turned a skeptical client into a strong advocate for the firm.","key_phrases":["absolutely incredible","dedication, responsiveness, encouragement, and overall compassion","incredibly difficult time","recommended and will continue to recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUNRckt6cjVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Allison","Greg","Amy","David","Donald","Beth"],"services":["personal-injury-representation"],"problems":["auto-accident","two-year-legal-process"]},"one_line_summary":"Client praises the entire Harrell & Harrell team for their professionalism, responsiveness, and personal care throughout a two-year personal injury case.","key_phrases":["totally know their stuff","phone calls are returned promptly","treated like part of the family","professional yet personal"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaFkyR1Z3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Lauralee"],"services":["personal-injury-case-representation"],"problems":["stressful-legal-experience-requiring-case-representation"]},"one_line_summary":"Client praises Lauralee Rodriguez for excellent communication and case handling during a stressful legal experience.","key_phrases":["kept me informed throughout the process","helped me to feel comfortable during this difficult time","excellent job in representing and handling my case","would absolutely recommend Harrell & Harrell"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbG9UMXBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Harrell & Harrell for prompt communication and respectful, sincere staff, expressing gratitude for choosing the firm.","key_phrases":["nothing but a pleasure","phone calls and e-mails returned as soon as possible","most sincere and respectful people","so glad I did"]},"ChZDSUhNMG9nS0VJQ0FnSURRc0txbkVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Amy"],"services":["personal-injury-settlement","medical-vendor-negotiation"],"problems":["personal-injury-claim","medical-vendor-coordination"]},"one_line_summary":"Client praises Amy and the firm for exceptional communication, hard work, and going above and beyond to maximize his settlement and coordinate with medical vendors.","key_phrases":["always kept in the loop","went out of her way to work with my medical vendors","significantly less stressful","settlement that I received was fair"]},"ChZDSUhNMG9nS0VJQ0FnSUNBejZ5MFdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client was highly impressed by Harrell & Harrell's professionalism, regular communication, and quick case resolution.","key_phrases":["very professional","great about updating me on my case","case was finalized so quickly","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSURRMzdlajZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","communication","professionalism"],"entities":{"technicians":["Jeff","Delores","Lauralee"],"services":["personal-injury-claim","auto-accident-representation"],"problems":["car-accident-on-the-interstate","car-flipped-multiple-times","husband-out-of-work-for-almost-3-months","financial-hardship-due-to-injuries"]},"one_line_summary":"After a serious interstate car accident, the client praises Harrell & Harrell's paralegal team for their support and swift case resolution within three months.","key_phrases":["our car flipped several times","Jeff came out to take our information the day we got out of the hospital","the Paralegal team at this Law Firm","handled and settled exactly 3 months to the day of our accident"]},"ChdDSUhNMG9nS0VJQ0FnSUNBX0wtTnFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["accident-requiring-legal-representation"]},"one_line_summary":"Client highly recommends Harrell & Harrell for helping them successfully navigate a difficult accident situation.","key_phrases":["Harrell and Harrell is awesome","helped me to get through my situation with my sanity intact","would recommend them to anyone who's had an accident"]}},"faq":[{"question":"Is Harrell & Harrell P.A. professional?","answer":"Based on 420 reviews mentioning professionalism & conduct, 93.1% report positive experiences. Customers frequently mention \"very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tjemRYbzBhREpOWTE4M1VFRmhlV3h6YVZSU05rRRAB"]},{"question":"Is Harrell & Harrell P.A. good at communicating with customers?","answer":"Based on 326 reviews mentioning communication & updates, 87.7% report positive experiences. Customers frequently mention \"were very sincere\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tjemRYbzBhREpOWTE4M1VFRmhlV3h6YVZSU05rRRAB"]},{"question":"Is Harrell & Harrell P.A. effective at solving problems?","answer":"Based on 199 reviews mentioning problem resolution & effectiveness, 87.4% report positive experiences. Customers frequently mention \"they caved in\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tjemRYbzBhREpOWTE4M1VFRmhlV3h6YVZSU05rRRAB","Ci9DQUlRQUNvZENodHljRjlvT21aeVduQkRhRzFDY1d4cVptTnlZVW81WTBSd2EyYxAB"]},{"question":"Is Harrell & Harrell P.A. courteous and friendly?","answer":"Based on 199 reviews mentioning courtesy & friendliness, 96% report positive experiences. Customers frequently mention \"kind\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","ChZDSUhNMG9nS0VJQ0FnSURHeWM2WFRnEAE","Ci9DQUlRQUNvZENodHljRjlvT21aeVduQkRhRzFDY1d4cVptTnlZVW81WTBSd2EyYxAB"]},{"question":"Is Harrell & Harrell P.A. responsive and quick?","answer":"Based on 148 reviews mentioning responsiveness & speed, 83.8% report positive experiences. Customers frequently mention \"prompt response\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","ChZDSUhNMG9nS0VJQ0FnSURHeWM2WFRnEAE","Ci9DQUlRQUNvZENodHljRjlvT2tSV1YwdE9lak4xYjB0WlozQjBjSFZxVVZwck4wRRAB"]},{"question":"Is Harrell & Harrell P.A. knowledgeable and skilled?","answer":"Based on 70 reviews mentioning technical knowledge & expertise, 98.6% report positive experiences. Customers frequently mention \"good lawyers\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t4MGMwZFRlVVJ4WnpORVRURkdXamxSV2sxb1ZGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tJelZVSkdVR2R2TlcxamRWaHFkMXB5WmtOWk1HYxAB"]},{"question":"Is Harrell & Harrell P.A. on time for appointments?","answer":"Based on 10 reviews mentioning punctuality & on-time service, 90% report positive experiences. Customers frequently mention \"timely manner\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tOcWRGVmhla05RYm5kNlJqRm5la05YZFhGdGNWRRAB","ChdDSUhNMG9nS0VLYThxcUR3bVpfbjdRRRAB","ChRDSUhNMG9nS0VJQ0FnTUR3dHBoRxAB"]},{"question":"Does Harrell & Harrell P.A. handle overall client experience?","answer":"Overall Client Experience appears in 262 of 500 reviews, 95.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","ChZDSUhNMG9nS0VJQ0FnSURHeWM2WFRnEAE","Ci9DQUlRQUNvZENodHljRjlvT2tGb05IRTNTUzFNVDJoUFExbFVRV3gzV1VkSmRFRRAB"]},{"question":"Does Harrell & Harrell P.A. handle personal injury & accident cases?","answer":"Personal Injury & Accident Cases appears in 177 of 500 reviews, 97.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","Ci9DQUlRQUNvZENodHljRjlvT25GdFMxVnlZV2MxZHpab09IZE1WR3hZVVVkRk1FRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t4MGMwZFRlVVJ4WnpORVRURkdXamxSV2sxb1ZGRRAB"]},{"question":"Does Harrell & Harrell P.A. handle staff & team quality?","answer":"Staff & Team Quality appears in 151 of 500 reviews, 96% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSURHeWM2WFRnEAE","Ci9DQUlRQUNvZENodHljRjlvT2tGb05IRTNTUzFNVDJoUFExbFVRV3gzV1VkSmRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT21aeVduQkRhRzFDY1d4cVptTnlZVW81WTBSd2EyYxAB"]},{"question":"Does Harrell & Harrell P.A. handle communication & responsiveness?","answer":"Communication & Responsiveness appears in 128 of 500 reviews, 89.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT25GdFMxVnlZV2MxZHpab09IZE1WR3hZVVVkRk1FRRAB","Ci9DQUlRQUNvZENodHljRjlvT25kZmVtSkpTSEYyWTJOT01uRXhSMVJCWkdGRVYzYxAB"]},{"question":"Does Harrell & Harrell P.A. handle legal representation & advocacy?","answer":"Legal Representation & Advocacy appears in 116 of 500 reviews, 96.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2poMldtNVhNVk5HTlZsTWFqTXRNVzB4WTNCYU1HYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tjemRYbzBhREpOWTE4M1VFRmhlV3h6YVZSU05rRRAB","ChZDSUhNMG9nS0VJQ0FnSURHeWM2WFRnEAE"]},{"question":"Does Harrell & Harrell P.A. handle case outcomes & settlements?","answer":"Case Outcomes & Settlements appears in 99 of 500 reviews, 97% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GdFMxVnlZV2MxZHpab09IZE1WR3hZVVVkRk1FRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pocmRrOXJYM1l6U0hOM04wRjZNa2t5ZDB0c0xXYxAB","Ci9DQUlRQUNvZENodHljRjlvT25ZNU9VVlJVV3QwUVhad2RWcE1iV2szU214UlpFRRAB"]},{"question":"Does Harrell & Harrell P.A. handle case management & handling?","answer":"Case Management & Handling appears in 51 of 500 reviews, 98% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tRMk1IZzBSalJoWldJdFVsWmZkMlZOTkRCWVRVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tGb05IRTNTUzFNVDJoUFExbFVRV3gzV1VkSmRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tSV1YwdE9lak4xYjB0WlozQjBjSFZxVVZwck4wRRAB"]},{"question":"Does Harrell & Harrell P.A. handle recommendations & referrals?","answer":"Recommendations & Referrals appears in 32 of 500 reviews, 93.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4MWJIbzVkMUoxWWtoaU5XSm1UWFkwZVhGSllWRRAB","ChdDSUhNMG9nS0VJQ0FnSUNiaXRIN3RnRRAB","ChdDSUhNMG9nS0VJQ0FnSURydGFHZThnRRAB"]}],"summary":"Harrell & Harrell P.A., a personal injury law firm in Jacksonville, FL, has accumulated 500 reviews spanning from October 2012 through May 2026, with an overall positive sentiment rate of 89.4% and a sentiment score of 0.74. The firm's reviews reflect a broadly favorable client experience across most measured dimensions, though several specific concerns merit attention.\n\nProfessionalism and conduct is the most frequently mentioned aspect, cited in 420 reviews with a 93.1% positive rate. Courtesy and friendliness scores the highest positivity among high-volume aspects at 96% across 199 mentions, while technical knowledge and expertise leads all categories at 98.6% positive from 70 mentions. Communication and updates, mentioned in 326 reviews, registers 87.7% positive, and problem resolution and effectiveness sits at 87.4% positive across 199 mentions. Responsiveness and speed, cited 148 times, earns 83.8% approval.\n\nA notable concern is pricing and value, which registers only 25% positive across 8 mentions — a pattern that, while based on limited volume, signals dissatisfaction among clients who commented on costs or fee arrangements. Additionally, the topic of client intake experience shows just 12.5% positivity across 8 reviews, and communication complaints appear in 6 reviews with 0% positive sentiment, pointing to isolated but consistent friction points around initial contact and ongoing case updates for some clients. Case management complaints, drawn from 11 reviews, also show 0% positivity.\n\nOn the positive side, case outcomes and settlements score 97% positive across 99 reviews, personal injury and accident cases reach 97.7% positive from 177 reviews, and legal representation and advocacy earns 96.6% approval from 116 reviews. The overall client experience topic, representing the largest single cluster at 262 reviews, is 95.8% positive.\n\nThe firm's top-mentioned staff members — all carrying perfect average ratings — include Adam (32 mentions), Amy (25 mentions), Lauralee and Brenda (24 mentions each), and Kelly (22 mentions). Personal injury representation is the dominant service category, appearing in 193 reviews at 91.2% positive, followed by personal injury claims (45 mentions, 97.8% positive) and general legal representation (38 mentions, 97.4% positive). Review volume and sentiment have remained stable over time, suggesting a consistent service profile without marked recent improvement or decline.","pull_quote":"Across 500 reviews spanning 2012–2026, Harrell & Harrell P.A. earns 89.4% positive sentiment, with case outcomes rated 97% positive, though pricing and client intake experience drew notable dissatisfaction."}